MARCELINO DE JESUS
Doncaster,United Kingdom
Summary
Resourceful administrative professional with expertise in warehouse logistics, healthcare administration, and travel consultancy. Skilled in financial software (QuickBooks, Xero, Sage 50) and operational management (SAP WMS, CRM, inventory control), with strong patient care and customer service abilities. Former Supervisor experienced in streamlining processes, conducting audits, and managing client needs from visa applications to patient coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Freelance Travel Agent & Immigration Services Consultant
SELF - EMPLOYED
Doncaster, South Yorkshire
2025.02 - 2026.02
- Provided travel planning and flight booking services for domestic and international travel
- Assisted clients with visa applications and documentation processes
- Supported students with study abroad guidance, including admission and immigration requirements
- Offered end to end customer support and consultation
- Maintained relationships with airlines, travel partners, and education consultants
- Dealing with customer queries and complaints via phone call and emails
Healthcare Administrator
CITY COUNTY HEALTH GROUP
Doncaster, South Yorkshire
2024.08 - 2025.02
- Booking patients in for appointments, their transport to and from Hospital
- Chasing up reports
- Inputting patient data
- Answering the phone call and emails from patients
- Promoting and supporting the effective use of data, information, knowledge and technology
- Health records and patient administrators crucial to the delivery of healthcare
Warehouse Administrator
NEXT DISTRIBUTION
Pontefract, South Elmsall
2023.02 - 2024.07
- Be the main point of contact for all questions about inventory and problems in the warehouse
- Investigate and report missing stock and allocation issues and update stock systems accordingly
- Oversee the goods return process, ensuring adequate records are kept, and liaise with Customer Services to ensure returned goods are handled in a timely manner
- Assist with the goods inwards process by providing information on daily goods expected and reporting actual receipts back to Customer Services
- Schedule and organise perpetual inventory stock checks, ensuring adequate records are kept, and stock systems are accurately updated
- Arrange and plan permanent inventory stock inspections, therefore guaranteeing correct stock systems are up-to-date and enough records are kept
- Accurately update stock systems with version updates and inform customers of updates
Delivery driver
MDSL PARTNERSHIP WITH AMAZONE
Hull, East Riding of Yorkshire
2022.04 - 2023.02
- Executed high-volume deliveries with precision and customer care
- Conducted vehicle safety checks, managed proof of delivery with handled devices
- Contacted customer before parcel drop-offs, effectively confirming and coordinating delivery times
- Delivered parcels promptly while ensuring customer satisfaction
- Maintained clear communication with customers and handled complaints promptly
Warehouse Administrator
WREN KITCHENS
Scunthorpe, North Lincolnshire
2020.07 - 2022.04
- Carried out inventory checks in warehouse settings to ensure accurate inventories and reduce discrepancies
- Developed and implemented efficient warehouse audit processes, resulting in improved stock management and reduced loss
- Utilised advanced inventory management software to streamline warehouse operations and enhance audit precision
- Developed comprehensive audit reports and conveyed results to senior management for strategic decision making
- Collaborated with finance teams to ensure accurate financial reporting and compliance during stock audits
- Implemented real time inventory tracking systems to minimise stock discrepancies
- Performed administrative tasks including documentation and email handling
Supervisor
TWO SISTERS’ FOOD GROUP
Scunthorpe, North Lincolnshire
2016.09 - 2020.07
- Provided guidance and support to the team.
- Led production teams, coordinated daily operations, and exceeded KPI targets
- Conducted training, managed schedules, and optimised workflows
- Ensured compliance with health and safety standards and corporate policies
Education
BSc. (Hons) - Health and Social Care
Leeds Trinity University
Leeds, West YorkshireSkills
- Administration Skills
- Computer Literacy (Microsoft office)
- QuickBooks
- Xero
- Sage 50
- Sage Payroll
- CRM (Customer Relationship Management)
- Flight Booking & Reservation Systems
- Visa & Immigration Support
- Student Advisory & Study Abroad Guidance
- Document Preparation & Processing
- Customer & Supplier Account
- Sales & Purchase Ledgers
- Invoices
- Credit Notes
- Payments & Receipts
- Bank Reconciliation
- Travel Itinerary Planning
- Mail Services
- Clerical
- Customer Service
- Healthcare Administration
- Coordinating
- Patient care & Medical Support
- Psychotherapy
- Social Work
- SAP WMS & Documentation
- Warehouse & Inventory Management
- Team Leadership & Staff Training
- Auditing
- Delivery Logistics
- Multilingual Communication
- Problem-solving
Certification
- AAT Level 2
- Association of Certified Digital Accounting Professional KBM Training & Recruitment
- Sales and Selling Management The CPD Certification Service.
- Cultural Competence in Counselling
- The BACP British Association for Counselling & Psychotherapy E-Learning Certification.
- Neurodiversity in Health & Social Care Webinar
- Anglian Ruskin University Certificate of Attendance.
LANGUAGES
English
Tetum
Indonesian
Malay
Korean
Timeline
Freelance Travel Agent & Immigration Services Consultant
SELF - EMPLOYED
2025.02 - 2026.02
Healthcare Administrator
CITY COUNTY HEALTH GROUP
2024.08 - 2025.02
Warehouse Administrator
NEXT DISTRIBUTION
2023.02 - 2024.07
Delivery driver
MDSL PARTNERSHIP WITH AMAZONE
2022.04 - 2023.02
Warehouse Administrator
WREN KITCHENS
2020.07 - 2022.04
Supervisor
TWO SISTERS’ FOOD GROUP
2016.09 - 2020.07
BSc. (Hons) - Health and Social Care
Leeds Trinity University