Marcel Alexander Hartmann
London
Summary
Experienced Training Manager skilled in developing comprehensive training programmes that enhance employee performance and engagement. Known for leading teams to improve productivity and morale through innovative learning solutions. Proven success in implementing training initiatives that drive measurable business growth and operational efficiency.
Expertise in Microsoft Office Suite, employee engagement techniques, and presentation mastery. Adept at designing training content and utilising e-learning platforms to enhance learning experiences. Experienced in influencing stakeholders, and leveraging social media advertising for business growth. Skilled in graphic design tools to create compelling visual content. Committed to driving organisational success through innovative strategies and effective communication.
Overview
9
9
years of professional experience
Work History
Retail Education & Activation Manager
Loreal Luxe / YSL & PRADA
UKI
10.2023 - Current
- Designed tailored training modules to address specific skill gaps amongst employees and in line with business goals and strategies
- Coordinated hiring, recruitment and training strategies to build successful sales teams. Retention rate 85%
- Planned revenue generation strategies for sales teams with YOY growth 120%
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Analysed sales reports to identify trends and update strategies.
- Collaborated with marketing team for impactful product launches.
- Planned and facilitated on stage at retailer conferences for 800+ attendees
Area Manager (secondment)
Loreal Luxe / YSL & PRADA
London
09.2024 - 02.2025
- 14 accounts / 56 employees.
- Established strong relationships with key stakeholders to enhance business growth by +22% YOY.
- Oversaw successful product launches contributing to increased market share by 12% YOY.
- Promoted positive work environment which increased employee retention rate to 90%.
- Analysed sales data regularly for informed decision-making processes.
- Streamlined operations by introducing innovative managerial procedures.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Up-skilled staff through targeted training opportunities and coaching to enhance team capabilities.
Business Account Manager
Loreal Luxe / YSL
London
08.2018 - 10.2023
- Managed sales and marketing for European flagship account +14% YOY.
- Oversaw business staffing and training, building successful, customer-focused team. Retention rate 80%.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Generated KPI reports to illustrate overall performance.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Researched and applied proven marketing techniques to drive sales.
Assistant Business Account Manager
NARS
London
10.2017 - 08.2018
- New store opening with customer recruitment focus and loyal client base built in first month. Achieved 75% conversion rate
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Assisted in recruitment process to build high-performing retail teams.
- Managed cash registers, handled financial transactions accurately.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
National Account Manager
Artis LLC
UKI & Germany
08.2016 - 10.2017
- Oversaw account portfolio to deliver top-quality account services.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Designed marketing, training and advertising strategies for continuous business growth.
- Oversaw sales and marketing for start up national account portfolio growing from £25k to £500k
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
Education
Bachelor of Arts - Business Management (Marketing)
The Open University
London /2020 - /2023
Skills
- Microsoft office suite proficiency
- Employee engagement techniques
- Presentation mastery
- E-Learning platforms
- Training content design
- Graphic design tools
- B2B sales experience
- Influencing stakeholders
- Social media advertising
Languages
German
Native
English
Fluent
Timeline
Area Manager (secondment)
Loreal Luxe / YSL & PRADA
09.2024 - 02.2025
Retail Education & Activation Manager
Loreal Luxe / YSL & PRADA
10.2023 - Current
Business Account Manager
Loreal Luxe / YSL
08.2018 - 10.2023
Assistant Business Account Manager
NARS
10.2017 - 08.2018
National Account Manager
Artis LLC
08.2016 - 10.2017
Bachelor of Arts - Business Management (Marketing)
The Open University
/2020 - /2023
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