Marcela Godorogea

• Creation of quotes in SAP software.
• Input of quotes in Xero.
• Management of quote creation and customer approval up to the shipping process, including invoicing.
• Presentation of the company’s products at trade fairs in London "The Stone Show".
• Pre- and post-sales assistance and problem resolution.
  Collaboration with various departments to ensure effective coordination of business activities.
• Update customers about their order status.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Built lasting relationships with clients through customer service interactions.
• Managed customer lines for minimum wait times and high satisfaction.
• Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
• Established strong relationships with new and existing customers to enhance client retention

• Developed new software solutions for customer online services in sales department
• Built long-term relationships with customers and generated referrals from existing clients.
• Creation of quotes in SAP software.
• Input of quotes in Xero.
• Management of quote creation and customer approval up to the shipping process, including invoicing.
• Kept customers informed about order statuses
• Manage of hundreds customers with an important increase in revenue

Rail transport sector

• Helped passenger with diverse comfort requests and answered questions.
• Welcoming customers in the business class
• Catering services