Marcela Godorogea
Cambridge,Cambridgeshire
Summary
I am a motivated and determined with experience in customer management and sales. I hold a Bachelor's degree in Economics and Commerce and am currently employed by a company specializing in spare parts for stone processing machinery. I am fluent in English, Italian, Romanian, Russian and with a basic knowledge of French. I possess a strong customer service orientation, excellent problem-solving skills, and a proven ability to work effectively in a team.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sales & Accounting Assistant
Breton UK
Cambridge, Cambridgeshire
2023.03 - Current
- Creation of quotes in SAP software.
- Input of quotes in Xero.
- Management of quote creation and customer approval up to the shipping process, including invoicing.
- Presentation of the company’s products at trade fairs in London "The Stone Show".
- Pre- and post-sales assistance and problem resolution.
Collaboration with various departments to ensure effective coordination of business activities. - Update customers about their order status.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Managed customer lines for minimum wait times and high satisfaction.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Established strong relationships with new and existing customers to enhance client retention
Sales department
Breton SPA
Castello di Godego, Italy
2022.10 - 2023.03
- Developed new software solutions for customer online services in sales department
- Built long-term relationships with customers and generated referrals from existing clients.
- Creation of quotes in SAP software.
- Input of quotes in Xero.
- Management of quote creation and customer approval up to the shipping process, including invoicing.
- Kept customers informed about order statuses
- Manage of hundreds customers with an important increase in revenue
Train On-Board stewardess
Trenitalia
Venice, Italy
2016.02 - 2020.12
Rail transport sector
- Helped passenger with diverse comfort requests and answered questions.
- Welcoming customers in the business class
- Catering services
Education
Diploma of Higher Education - Administration Finance and Marketing
Einaudi Cavalli Conti
Italy /2010 - /2015
Bachelor's Degree in Economics and Business - Administration and Marketing
Universita' Ca' Foscari
Venice Italy 2018.09 - 2022.06
Skills
- Customer Service
- Customer relations
- Sales techniques
- Relationship Management
- Client communication
- Fluent in English, Italian, Romanian, and Russian
- Microsoft Excel
- Strategic planning
- Teamwork and contribution
Certification
Microsoft Excel
Advanced English Course at Hills Road College, Cambridge
Timeline
Sales & Accounting Assistant
Breton UK
2023.03 - Current
Sales department
Breton SPA
2022.10 - 2023.03
Bachelor's Degree in Economics and Business - Administration and Marketing
Universita' Ca' Foscari
2018.09 - 2022.06
Train On-Board stewardess
Trenitalia
2016.02 - 2020.12
Diploma of Higher Education - Administration Finance and Marketing
Einaudi Cavalli Conti
/2010 - /2015