marcel tyczyna
leeds
Summary
Accomplished professional with extensive expertise in interpersonal communication, social media and marketing management, and staff supervision. Proven track record in sales performance monitoring, negotiation proficiency, and client relationship building. Adept at multitasking efficiency, time optimisation, and achieving sales targets. Demonstrates strong leadership skills with a focus on staff leadership and public speaking. Career goal includes leveraging skills in sales techniques and merchandise control to drive business growth and enhance client satisfaction.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Restaurant manager
monte verde
Leeds
02.2023 - 02.2024
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Trained new team members, enhanced service quality.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Sales assistant
Hugo Boss
Leeds
10.2022 - 01.2023
- Conducted daily inventory checks to manage stock levels accurately.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Collaborated effectively with team members to meet sales targets.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Managed till operations smoothly, reducing waiting time for customers.
- Helped customers obtain specialised help for refunds and exchanges.
- Informed customers regarding promos and warranty services to increase sales.
- Assisted customers with product selection for optimal satisfaction.
Education
GCSEs - Business finance
Allerton grange high school
Leeds 09.2015 - 09.2021
Skills
- Interpersonal communication
- Social media and marketing management
- Staff supervision
- Table booking system operation
- Sales performance monitoring
- Negotiation proficiency
- Staff leadership
- Multitasking efficiency
- Client relationship building
- Sales target achievement
- Time optimisation
- Returns
- Merchandise control
- Sales persuasion
- Sales techniques
- Public speaking
Timeline
Restaurant manager
monte verde
02.2023 - 02.2024
Sales assistant
Hugo Boss
10.2022 - 01.2023
GCSEs - Business finance
Allerton grange high school
09.2015 - 09.2021
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