Marcel Apedo
Birmingham,United Kingdom
Summary
Results-oriented professional with extensive experience in operations management, customer service, housing coordination, and business administration. Demonstrated ability to lead teams and coordinate complex operations while delivering exceptional customer service in dynamic environments. Holds a diploma in junior cyber security analysis, showcasing strong analytical and technical skills. Actively seeking opportunities to leverage management experience alongside developing cybersecurity expertise.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work history
Social Media and Sales specialist
DOPE BOYZ MOTORS LLC
Atlanta, USA
2025.07 - 2026.07
- Monitored industry trends to keep marketplace positioning competitive.
- Facilitated team-building sessions to lift sales-team morale.
- Drafted sales-performance reports and future forecast summaries in detail.
- Managed key accounts while maintaining high service delivery standards.
- Developed selling strategies to grow market share steadily.
- Led sales presentations for prospective clients to win new contracts.
- Created persuasive sales pitches for potential customers.
- Fostered a positive workplace to support staff retention.
- Implemented workflow systems to improve department productivity efficiently.
- Participated in trade shows and industry events to raise brand awareness.
- Built a professional network to increase customer referrals.
- Streamlined sales processes to improve efficiency and results.
Repairs & Maintenance Scheduler
Platform Housing Group Limited
Solihull, west midlands
2025.01 - 2025.06
- Synchronised multiple calendars to avoid overlaps or double bookings.
- Increased project efficiency for smoother workflow through meticulous planning and scheduling.
- Fostered a culture of punctuality within the team by setting clear expectations around timekeeping and deadlines.
- Eliminated confusion regarding task assignments by maintaining clear, up-to-date schedules.
- Produced accurate forecasts for project timelines and resources required, leading to better budgeting decisions.
- Ensured timely completion of projects with strict adherence to schedules.
- Collaborated with management to develop realistic project timelines, led to fewer deadline extensions.
- Decreased operational delays through proactive identification and resolution of potential schedule conflicts.
- Reduced scheduling conflicts by prioritising and organising tasks efficiently.
- Enhanced client satisfaction by ensuring prompt delivery of services via tight schedule control.
- Planned holiday rotas to maintain optimal staffing levels without compromising on employee well-being.
- Streamlined communication lines for efficient information flow using advanced scheduling tools.
- Improved team morale through fair distribution of shifts and breaks in the schedule creation process.
- Managed complex schedules to ensure key project deadlines were met.
- Maintained updated records of employees' availability; ensured balanced workloads across the board.
- Promoted transparency across teams, resulting in increased trust levels with open sharing of schedules.
- Photocopied and printed presentations and reports for meetings.
- Coordinated events by managing budget, logistics and event support.
- Documented conferences, meetings and appointments with verbatim reports.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Drafted contracts and purchase orders for team.
- Scheduled meetings, conferences and appointments.
- Booked flights and hotels for domestic and international meetings.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Drafted documents and reports for management review.
- Organised master calendar of appointments, operational targets and projects.
- Sourced and ordered office supplies within allocated budget.
- Created expense reports with matching receipts.
- Arranged supplies, documents and spaces for meetings.
- Facilitated seamless operations with effective resource allocation and schedule management.
- Facilitated cross-functional collaboration by aligning team schedules towards common goals.
- Coordinated team members' availability, resulting in improved productivity.
- Prioritised tasks according to urgency and importance; resulted in efficient use of time.
- Scheduled all reactive and planned works, allocating appropriate resources to complete tasks.
- Utilised scheduling software to optimise resource allocation and timelines.
- Managed communication between stakeholders to maintain timelines.
- Identified opportunities to improve planning team processes and service delivery.
- Developed contingency plans to address scheduling disruptions.
- Acted as first point of contact for work allocation queries and concerns.
- Liaised with both management and team in constructive and positive manner.
- Coordinated with external agencies to align project schedules with external dependencies.
- Maintained up-to-date documentation of project timelines and milestones.
- Kept strong awareness of company contractual obligations to staff and clients.
- Understood company and client requirements through positive and proactive engagement with contract support staff.
- Advised regarding delays and special circumstances.
Housing Coordinator
Lambeth Housing Repairs
Kennington, City of London
2024.07 - 2024.12
- Responded promptly to tenant enquiries regarding repairs, maintenance, heating failures, leaks, and emergency housing issues.
- Coordinated repair schedules between residents, maintenance teams, and external contractors.
- Maintained accurate records of repair requests, customer interactions, and follow-up actions.
- Monitored repair progress to ensure service targets were achieved.
- Built positive relationships with residents, improving customer satisfaction and service delivery.
- Supported service quality reporting through accurate documentation.
Masonry
RELLE DIAMOND PROPERTIES LTD
ACCRA, GHANA
2024.04 - 2024.06
- Constructed high-quality stone structures to meet client specifications.
- Laid stones carefully, creating solid foundations for buildings.
- Improved project efficiency with meticulous planning and scheduling.
- Prepared mortar mixtures, resulting in durable and long-lasting constructions.
- Created bespoke masonry designs for client satisfaction.
- Achieved customer satisfaction by delivering projects on time and within budget constraints.
- Mixed cement to form a strong base for masonry work.
- Performed weatherproofing tasks on existing masonry structures to preserve their quality over time.
- Cut, shaped, and laid stones properly, enhancing the visual appeal of structures.
- Exhibited excellent craftsmanship using both hand tools and power tools.
- Arranged bricks in specific patterns to create aesthetic appeal.
- Interpreted blueprints for accurate construction of structures.
- Collaborated effectively with other construction professionals to deliver top-quality results.
- Complied strictly with health and safety regulations during all stages of construction.
- Cleaned working area regularly, maintaining a safe environment at all times.
- Enhanced safety measures by maintaining cleanliness and organisation of work site.
- Utilised hand tools efficiently for precise masonry work.
- Ensured longevity of buildings with routine maintenance and repair tasks.
- Executed flawless brickwork, ensuring structural integrity and durability.
- Repaired damaged stone walls to restore their original appearance.
- Carried out work outlined by site manager compliant with company standards and procedures.
- Performed basic tuckpointing, caulking, grinding and basic masonry work required to complete jobs.
- Dug holes for footings and tie rebar supporting masonry construction.
- Drove forklifts, reach trucks and delivery lorries to move materials.
- Provided detailed quotes and estimates to clients, clearly accounting for labour, materials and additional costs.
- Built new smokestacks, kilns and ovens for industrial clients.
- Completed repairs on walls, partitions and fireplaces to restore stability and increase longevity.
- Worked safely on scaffolding and swing stages at various heights.
- Aligned bricks, employing hand-eye coordination to achieve professional final appearance.
- Interpreted blueprints, plans and drawings to lay blocks, stones and bricks to client specifications.
- Showed respect to site owners by maintaining orderly construction site and minimising health and safety risks.
- Maintained compliance with job requirements, specifications and local legislation.
- Constructed and installed new and rebuilt masonry units.
- Maintained fitness to routinely lift loads weighing up to 30kg.
- Replaced broken, eroded or missing stonework in walls and floors.
- Completed conservation projects with expertise in mortar repairs and consolidation.
- Pointed stonework using specified mortar mix.
- Surveyed and prepared job sites by carrying out inspections and general site housekeeping activities.
- Calculated course angles to achieve vertical and horizontal alignment.
- Enforced compliance with health and safety regulations and statutory codes of practice.
- Identified and reported safety hazards to reduce worksite risks.
- Mixed and used specified lime mortars and required materials to meet project parameters.
- Operated stone saw to cut new stone work pieces or remove excess material.
- Sourced cost-effective materials by comparing quotes and negotiating with suppliers.
- Participated in project update meetings to evaluate timelines.
- Adhered to Health and Safety in Construction regulations, mitigating effects of potential risks.
- Segregated and recycled construction waste following established procedures.
- Forged openings in walls, ceilings and floors, safely using equipment and PPE.
- Safely unloaded and stored deliveries with maximum efficiency and accuracy.
- Operated brick-cutting machines to cut bricks to desired shape.
- Placed brick, stone and manufactured blocks to create inlaid footpaths.
- Repaired and maintained building blocks.
- Prepared work area using standard tools including chalk lines, tapes, squares and levels.
- Maintained compliance with company procedures and safety standards, minimising injury and accident risks.
- Cut bricks and concrete using powered abrasive saws, paving breakers, drills and hand tools.
- Laid brick for block walls and adhered to local codes and project restrictions.
- Created new kerbs and pavements beside roads and footpaths.
- Applied knowledge of industry tools, techniques, equipment and materials to complete accurate work.
- Used bricklaying skills to create attractive decorative installations for residential and commercial customers.
- Identified potential safety hazards and reported incidents and hazards to management.
General Labourer
MIGABU CONSTRUCTION LTD
ACCRA , GHANA
2024.01 - 2024.04
- Performed routine equipment checks to ensure safe operation at all times.
- Set up barriers around work areas to maintain public safety during construction operations.
- Followed instructions from supervisors for desired project outcomes.
- Carried out general maintenance tasks around the site, contributing to an orderly working environment.
- Completed basic repairs on-site to reduce downtime.
- Moved materials, resulting in a smooth workflow on the building site.
- Assisted in loading and unloading of materials for efficient task completion.
- Dug trenches and backfilled holes to assist with groundwork activities.
- Travelled between different job sites when required for optimal labour distribution.
- Worked under harsh weather conditions with dedication and resilience.
- Ensured safety regulations were followed whilst operating heavy machinery.
- Maintained site cleanliness by promptly removing construction debris.
- Used a variety of power tools, demonstrating versatility and adaptability on the job site.
- Improved worksite efficiency by maintaining organised tool storage areas.
- Operated small plant equipment to expedite work processes.
- Assisted skilled workers, such as carpenters and bricklayers, for timely project completion.
- Participated in daily site meetings to improve communication among crew members.
- Filled potholes with asphalt mix for smoother road surfaces.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
- Stored, maintained and cleaned construction equipment.
- Stored building materials safely and securely, minimising damage and loss.
- Safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
Customer Service Assistant
Alkians Travel and Courier Service
2023.01 - 2023.10
- Delivered front-line customer support in a busy travel and logistics environment.
- Assisted customers with bookings, parcel tracking, and travel documentation.
- Responded professionally to customer enquiries via telephone, email, and face-to-face interactions.
- Investigated and resolved customer complaints while escalating complex issues where appropriate.
- Maintained accurate transaction and customer service records.
- Supported office administration and daily operational activities.
General Manager
Ice Fine Minerals Water Ltd
2019.01 - 2022.12
- Managed daily operations across production, logistics, quality assurance, sales, and administration.
- Supervised cross-functional teams, promoting high performance and accountability.
- Improved production efficiency through effective planning and process optimisation.
- Coordinated suppliers and distributors to maintain uninterrupted production.
- Prepared operational and financial reports for business performance monitoring.
- Ensured compliance with Ghana FDA regulations and quality standards.
- Led customer engagement and marketing initiatives that increased brand visibility and market share.
Education
Diploma of Higher Education - Junior Cyber Security Analyst
Netcom Training Ltd
Birmingham, United Kingdom 2025.01 - 2025.07
Bachelor of Science (BSc) - Business Administration and Management
University of Cape Coast
Cape Coast, GhanaSecondary School Education - GCSE Equivalent
St. Paul's Senior High School
GhanaSkills
- Customer Service Excellence
- Effective Communication
- Team Leadership & Collaboration
- Production Planning & Scheduling
- Operations Management
- Administrative Support
- Complaint Resolution
- Data & Record Management
- Process Improvement
- Time Management
- Microsoft Office Suite
- Problem Solving
- Organisational Skills
- Cyber Security Fundamentals
- Risk Awareness
- Digital marketing familiarity
- Sales cycle knowledge
- Creative selling techniques
- Market research capability
- Self-Motivation and drive
- Email marketing proficiency
- Direct sales experience
- Sales techniques
- Sales techniques proficiency
- Knowledge of regulatory standards
- Safety consciousness
- Social media for sales
- Online presentation tools
- Team Leadership
- Cultural awareness
- Product knowledge
- Payment Processing
- Interpersonal communication
- Cash handling
- CRM Software proficiency
- Market and trend analysis
- Email Marketing
- Sales pipeline management
- E-Commerce platforms
- Customer relations
- Customer Service
- Health and Safety Compliance
- Digital marketing fundamentals
- Target market identification
- Target market understanding
- Resilience under pressure
- Negotiation mastery
- Communication finesse
- Time efficiency
- Point of sale operation
Certification
CSCS GREEN LABOURER CARD (RMF GROUP)
EUSR(ENERGY & UTILITY SKILLS REGISTER ) (RMF GROUP)
DAMS(Director's Safety Management System)(RMF GROUP)
CABLE AVOIDANCE TOOL (CAT) & GENNY TRAINING (RMF GROUP)
HEALTH & SAFETY AWARENESS(RMF GROUP)
MANUAL HANDLING (RMF GROUP)
ABRASIVE WHEELS(RMF GROUP)
SITE ACCESS TRAFFIC MARSHAL TRAINING (RMF GROUP)
Languages
English
Fluent
Accomplishments
EMPLOYEE OF THE MONTH
IT CERTIFICATION COMPLETION
CUSTOMER SERVICE EXCELLENCE AWARD
PERFECT ATTENDANCE AWARD
HEALTH& SAFETY RECOGNITION
TEAM LEADERSHIP RECOGNITION
SALES ACHIEVEMENT AWARD
References
Available upon request.
Interests
Travel and Cultural Exploration, Community Volunteering, Content Creation and Social Media, Technology and Cyber Security, Continuous Professional Development
Professional Profile
- Strong leadership and management abilities.
- Excellent interpersonal and communication skills.
- Passionate about technology and cyber security.
- Adaptable and quick to learn new systems.
- Able to work effectively independently and within teams.
- Committed to delivering excellent customer service.
Affiliations
- TRAVELLING
- FITNESS AND GYM
- PHOTOGRAPHY
- FOOTBALL & MUSIC
Timeline
Social Media and Sales specialist
DOPE BOYZ MOTORS LLC
2025.07 - 2026.07
Repairs & Maintenance Scheduler
Platform Housing Group Limited
2025.01 - 2025.06
Diploma of Higher Education - Junior Cyber Security Analyst
Netcom Training Ltd
2025.01 - 2025.07
Housing Coordinator
Lambeth Housing Repairs
2024.07 - 2024.12
Masonry
RELLE DIAMOND PROPERTIES LTD
2024.04 - 2024.06
General Labourer
MIGABU CONSTRUCTION LTD
2024.01 - 2024.04
Customer Service Assistant
Alkians Travel and Courier Service
2023.01 - 2023.10
General Manager
Ice Fine Minerals Water Ltd
2019.01 - 2022.12
Secondary School Education - GCSE Equivalent
St. Paul's Senior High School
Bachelor of Science (BSc) - Business Administration and Management
University of Cape Coast