Marc Cook-West
Greenhithe,Kent
Summary
Accomplished professional with expertise in retail store management and coordination, adept at staff training and development oversight. Demonstrates proficiency in Microsoft Office Suite and excels in handling HR-related matters, effective delegation, and conflict resolution. Strong customer service skills complemented by First Aid certification, aiming to leverage these competencies towards enhancing operational efficiency and team performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Club Steward and Premises Licensee
Brent School Old Boys Social Club
Dartford, Kent
09.2019 - Current
- Managed 11 staff members, overseeing recruitment, training, and rota scheduling
- Performed end-of-day reconciliations, managed monthly payroll and ensured accurate banking procedures
- Led disciplinary and HR-related meetings
- Oversaw cellar operations to uphold beer and wine standards
- Handled ordering of supplies and ensured delivery checks
- Implemented workplace safety measures in line with statutory health and safety guidelines
- Managed challenging customer interactions
Store Manager
Specsavers
Erith, Kent
09.2016 - 09.2019
- Managed store operations with £500k annual turnover and led team of 8 staff
- Managed customer service from booking to dispensing and collection
- Managed key performance indicators and profit and loss statements
- Facilitated individual and group training sessions for staff development
- Producing documentation, reports and presentations, including carrying out background research and presenting findings to train the staff in various aspects of their duties.
Bar Manager
The Court House
Dartford, Kent
04.2015 - 09.2016
- Led and managed a team of 8 staff in recruitment, training, and rota management
- Oversaw cashing up, payroll processing, and banking activities
- Maintained cellar and cleaned lines for optimal beer and wine quality
- Ordering supplies and checking in deliveries.
- Implemented health and safety regulations to ensure compliance and minimise risk
- Handled difficult customer situations with tact and effective problem-solving skills
- Coordinated entertainment activities for diverse audiences
- Led business in owner's absence ensuring smooth functioning
Store Manager
Specsavers
Victoria/Clapham, London
11.2010 - 09.2015
- Managed store operations with an annual turnover of £2.5m, managing a team of 22 heads.
- Managed customer service from booking to collection
- Monitored KPIs and financial statements, organised stock and staff schedules
- Facilitated in-store training programmes for teams, ensuring staff received comprehensive development support
- Produced documentation, reports and presentations with thorough background research
Store Manager
D&A Opticians/Boots
Gravesend/Bexleyheath, Kent
08.2006 - 11.2010
- Managed store operations and trained staff to enhance customer service
- Managed operational openings and closures and prepared staff operational reports
- Led regional contact lens initiatives, liaising with suppliers and management to enhance store performance
- Led disciplinary and HR meetings, capturing accurate minutes and ensuring compliance with company policies
- Led hiring initiatives to attract and onboard skilled professionals
Supervisor
Optical Express
Chatham, Kent
04.2000 - 08.2006
- Oversaw staff organisation, resolved customer issues, inspired team, communicated with management, dispensed goods
Entertainment Manager
The Ship Inn
Rochester, Kent
04.2000 - 08.2005
- Certified with personal bar licence
- Organised regular entertainment events
- Performed as an in-house DJ during events and entertainment programmes
- Provided efficient bar service, resolving customer issues and maintaining high satisfaction levels
Education
GCSEs - English Literature
Senacre Technology College
Maidstone, KentGCSEs - English Language
Senacre Technology College
Maidstone, KentGCSEs - Food Technology
Senacre Technology College
Maidstone, KentGCSEs - Art
Senacre Technology College
Maidstone, KentGCSEs - Drama
Senacre Technology College
Maidstone, KentSkills
- Microsoft Office Suite Proficiency
- Retail store management and coordination
- Staff training and development oversight
- HR related matters
- Effective delegation
- Conflict Resolution
- Customer service skills
- First Aid certification
Affiliations
- Amateur dramatics, theatre, swimming, cinema, music and cooking.
Certification
- Personal Licence to serve alcohol – January 2017
- Paediatric First Aid and Emergency First Aid – August 2022
Achievements
Being in amateur dramatics shows the ability for me to manage a full-time career at the same time as being entertaining, lively and outgoing.
I am chairman and trustee of a UK charity: ‘LX Infinity'. I am responsible for promoting, maintaining and advancing education in the arts through drama and singing. We perform locally in Dartford during the year and once a year, we perform in the West End.
References
References available upon request.
Timeline
Club Steward and Premises Licensee
Brent School Old Boys Social Club
09.2019 - Current
Store Manager
Specsavers
09.2016 - 09.2019
Bar Manager
The Court House
04.2015 - 09.2016
Store Manager
Specsavers
11.2010 - 09.2015
Store Manager
D&A Opticians/Boots
08.2006 - 11.2010
Supervisor
Optical Express
04.2000 - 08.2006
Entertainment Manager
The Ship Inn
04.2000 - 08.2005
GCSEs - English Literature
Senacre Technology College
GCSEs - English Language
Senacre Technology College
GCSEs - Food Technology
Senacre Technology College
GCSEs - Art
Senacre Technology College
GCSEs - Drama
Senacre Technology College
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