Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

Marc Stones

Transport And Sales Coordinator
Derby

Summary

Motivated professional with a genuine passion for success and a commitment to excellence in both professional and personal endeavors. A strong work ethic is maintained to achieve high standards, reflecting character in all tasks. Proficient in logistics, coaching, and sales, with a unique skill set that drives enthusiasm for personal ambitions and organizational objectives. This blend of expertise enhances individual performance and significantly contributes to team success and overall business growth.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Transport and Sales Coordinator

HSS Hire
04.2025 - Current
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
  • Coordinated dispatching of 17 drivers to accomplish daily delivery requirements.
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.

Customs Supervisor

DHL
07.2019 - 03.2025
  • Performance management
  • Project management
  • Team Leader and manager
  • Employee Engagement
  • Customer escalations
  • Process improvements
  • Supervising customs deadlines
  • East Midlands Airport

BPO Senior Specialist

DHL
07.2019 - 10.2022
  • Performance management
  • Project management
  • Managing a process
  • Employee Engagement
  • Customer escalations
  • Process improvements
  • Managing customs deadlines
  • Managing a supervisor
  • Managing offshore business and performance
  • Training high level updates from HMRC
  • East Midlands Airport

Customs Senior Agent

DHL
10.2018 - 07.2019
  • Motivating and coaching the team
  • Customs advise to account managers and high profile customers
  • Proficient user in Microsoft applications to enhance DHLs workflow
  • Develop, Maintain & improve team KPI’s
  • Facilitating DHL presentations
  • East Midlands Airport

Customs Agent

DHL
10.2017 - 10.2018
  • Close working relationship with HMRC
  • Submission of UK Import & Export Declarations
  • Following stringent compliance procedures
  • Following Government tariff guidelines
  • Manage & Exceed customer expectations
  • Oversee communications for large client accounts
  • East Midlands Airport

FOH Member/Bar team leader

Mitchell & Butlers
05.2015 - 10.2017
  • Providing outstanding customer service
  • Heavy duty deliveries
  • Managing stock
  • Back of house duties
  • Compliance and legal courses

Camp sports leader

University of Michigan alumni association
10.2013 - 10.2015
  • Coaching sports
  • Motivating children and adults
  • Engagement skills
  • Big crowd presentations
  • Team motivation and support

Education

Lees Brook Community Sports College
Derby
01.2005 - 01.2010

Diploma - Sports Science

Derby College
Derby
01.2010 - 01.2012

Skills

Extensive customer service experience

Performance tracking and analysis

Operational oversight skills

Data-driven decision making

Organizational strategy development

Stakeholder engagement

Strategic resource management

Revenue projection

Customer support expertise

Process optimization

Business growth initiatives

Strategic negotiation skills

Certification

Obtain a full, clean UK driving licence

References

Available upon request

Accomplishments

  • Successfully launched Customs procedures to three offshore countries post Brexit, this included training and creating a new manual to over 250 employee's across the world remotely.
  • I became the youngest BPO Liaison specialist within DHL UK, after being promoted twice in two years.
  • I had won employee of they year with DHL in 2021
  • I created a timeline procedure, within DHL for how long our entries were on hold within in customs. To this day it is still used and has helped hit the specific KPI every year it was implemented.
  • Personal accomplishment: I have raised nearly £2000 for charity climbing the highest three peaks in the UK within 24 hours.


Timeline

Transport and Sales Coordinator

HSS Hire
04.2025 - Current

Customs Supervisor

DHL
07.2019 - 03.2025

BPO Senior Specialist

DHL
07.2019 - 10.2022

Customs Senior Agent

DHL
10.2018 - 07.2019

Customs Agent

DHL
10.2017 - 10.2018

FOH Member/Bar team leader

Mitchell & Butlers
05.2015 - 10.2017

Camp sports leader

University of Michigan alumni association
10.2013 - 10.2015

Diploma - Sports Science

Derby College
01.2010 - 01.2012

Lees Brook Community Sports College
01.2005 - 01.2010
Marc StonesTransport And Sales Coordinator