Marc Reid
Corby,Northants
Summary
Experienced professional with a strong background in customer service and retail management. Demonstrated expertise in complaint management, Point Of Sale (POS) systems, and sales-driven strategies. Proven ability to handle cash transactions, process refunds, and manage inventory control efficiently. Adept at delegating effectively, maintaining ethical standards, and ensuring health and safety compliance. Skilled in financial reporting, staff management, and stock replenishment. Committed to upholding high standards of customer service while achieving business objectives.
Overview
18
18
years of professional experience
Work History
Supervisor
Deichmann
Corby, Northamptonshire
09.2023 - Current
- Ensured smooth operations with regular maintenance checks.
- Promoted safe work environment by enforcing strict adherence to safety regulations.
- Fostered a positive work culture to boost employee morale.
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Implemented company policies effectively, maintained high standards of service delivery.
- Provided constructive feedback to staff for improved performance levels.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Improved workplace safety to reduce accidents and near-misses.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Customer Service Assistant
Wilko
Corby, Northants
09.2007 - 09.2023
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Stocked and rotated inventory regularly.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Completed customer returns paperwork, liaising with various departments to facilitate details.
- Mentored junior team members on methods on industry best practices for outstanding service and retention.
- Worked with management to review and implement revised policies and procedures to improve performance.
- Updated visual merchandising displays to drive sales through engaging and appealing store windows.
- Monitored inventory movements and replenished products on salesfloor to support continuous availability.
Education
A-Levels - Information Technology
Kingswood Secondary Academy
A-Levels - English Literature
Kingswood Secondary Academy
Corby, NTHBachelor of Arts - English Literature & Creative Writing
The Open University
Online 10.2024 -
Skills
- Complaint management
- Point Of Sale (POS) system
- Sales driven
- Refund processing
- Cash handling
- Key holder
- Constructive criticism
- Ethical standards
- Delegating effectively
- Technical proficiency
- Financial reporting
- Staff management
- Health and Safety regulations
- Stock replenishment
- Health and Safety Compliance
- Customer Service
- Equipment Maintenance
- Inventory control
Affiliations
- Video games
- Reading + Writing
- Pen and Paper RPGs
Timeline
Bachelor of Arts - English Literature & Creative Writing
The Open University
10.2024 -
Supervisor
Deichmann
09.2023 - Current
Customer Service Assistant
Wilko
09.2007 - 09.2023
A-Levels - Information Technology
Kingswood Secondary Academy
A-Levels - English Literature
Kingswood Secondary Academy
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