Marc Raymond St Clair Leppan
Newcastle Upon Tyne
Summary
Dedicated Lifeguard and Activity Supervisor with over 15 years in customer service, specialising in team management and safety compliance. Delivered high operational standards through effective scheduling and training while adhering to health and safety regulations. Adapted to changing environments and consistently provided exceptional customer service.
Overview
10
10
years of professional experience
Work History
Lifeguard and activity Supervisor
Park Dean Whitley Bay
Newcastle
02.2025 - Current
- Managed emergency incidents calmly and decisively as designated first responder for water rescues and first aid interventions, ensuring swift and effective response to emergencies.
- Monitored pool capacity, bather loads, and water clarity across multi-pool facilities, ensuring active supervision and immediate risk mitigation.
- Ensured strict adherence to health and safety regulations (HSE guidelines, COSHH, and pool safety policy), resulting in consistently high scores during internal and external safety audits.
- Conducted daily team briefings, shift handovers, and ongoing training sessions aligned with National Pool Lifeguard Qualification (NPLQ) standards and RLSS guidelines, enhancing team preparedness.
- Supervised, scheduled, and mentored team of [Number] lifeguards and leisure attendants, fostering high morale and ensuring operational efficiency during peak seasonal periods.
- Core Competencies: Emergency Action Plans (EAP), Normal Operating Procedures (NOP), Risk Assessment, Staff Scheduling & Rotas, COSHH, Incident Reporting, Customer Service, Water Quality Testing.
- Certifications: NPLQ (National Pool Lifeguard Qualification), First Aid at Work (FAW), AED Certification, Pool Plant Operator (PPO) (include if applicable).
Railway Maintenance
Trackman Stone Alliance Services
Newcastle Upon Tyne
12.2022 - 04.2023
- Achieved Level 2 Railway Maintenance certification, completed PTS, manual handling, first aid awareness, fire training awareness, and first aid at work certificate.
- Implemented isolations on metro line to facilitate safe commencement of construction.
- Participated in regular training sessions focused on trackside safety procedures.
- Working alongside colleagues to ensure safety and quality of the work done.
- Coordinated briefings with outside contractors to clarify required work and served as point of contact for emergencies.
Screen Print Supervisor
Custom Planet
Newcastle Upon Tyne
05.2016 - 03.2022
- Supervised 5 screen printers and assistants to ensure quality output
- Oversaw job execution to maintain workflow efficiency
- Organised daily jobs to align with production schedules
- Screen printing jobs to a high standard.
- Mixed Pantone colours accurately for screen printing projects.
Education
High School - GCSE standard
Maritzberg College
Skills
- Emergency equipment operation
- Hands-on safety training
- Methodical and accurate
- Keen eye for detail
- Problem solver
- Excellent communication skills
- Team leadership skills
- Leadership ability
- Physically fit
- Adaptability
- Patient and calm
- Team leadership
Custom
Available on request
Timeline
Lifeguard and activity Supervisor
Park Dean Whitley Bay
02.2025 - Current
Railway Maintenance
Trackman Stone Alliance Services
12.2022 - 04.2023
Screen Print Supervisor
Custom Planet
05.2016 - 03.2022
High School - GCSE standard
Maritzberg College