Marc Phillips

As a field engineer for Virgin Media, I installed broadband, TV, and telephone services in customers' homes and small businesses, making sure everything was up and running smoothly. The role was really hands-on and customer-focused, I liked being out and about solving problems on the spot whilst having clear and constant communication to other team members and management. While in the role, I gained my NSWRA, different fibre network builds inlcuding XGSPON, FTTO and FTTP, which really helped me build up my technical knowledge and stay up to date with the latest in broadband infrastructure.

• Enhanced team communication with regular status updates and briefings.
• Provided exceptional customer service by addressing queries promptly and efficiently.
• Collaborated effectively with multidisciplinary teams to achieve project goals.
• Developed comprehensive technical reports for upper management review.
• Travelled extensively to various sites for hands-on problem-solving.

I worked on and off for a commercial vehicle company run by my neighbour at the time, stepping in when needed. Thanks to the flexibility of my zero-hour contract at JR and the trust I had with management there, I was able to balance both roles comfortably. This job was my first proper experience working on vehicles over 3.5 tonnes, which was a new and exciting challenge compared to the light vehicle work I was used to. It gave me the chance to build my knowledge of commercial vehicles and experience a different side of the trade. Having a close working relationship with the manager—who was also my neighbour—added a new dynamic and made the work feel even more hands-on and personal.

• Carried out body repairs, enhancing aesthetic appeal of vehicles.
• Maintained clean working environment, fostering safe and efficient workspace.
• Diagnosed mechanical issues for efficient resolution.
• Installed new tyres, ensuring safe and smooth driving experience.
• Assisted in inventory management, facilitating streamlined workshop operations.

Working as a driver/porter for a removal company was a physical but rewarding job. I spent my days helping people move homes or offices, loading and unloading vans, and making sure everything got from A to B safely and on time. It taught me a lot about working under pressure, staying organised, and being friendly and professional with customers during what can be a stressful time for them.

• Assisted in loading and unloading of goods, ensured safe transportation.
• Provided reliable service as a result of meticulous attention to detail.
• Demonstrated professionalism when dealing with clients, fostered positive relationships.
• Maintained vehicle cleanliness for a professional appearance.
• Performed daily vehicle inspections to ensure safety.

Working at the world's biggest car dealership was a great experience – fast-paced, full of variety, and a great place to learn. I got to work with a huge range of vehicles and customers every day, picking up valuable skills in both the technical side of things. It really helped me understand how a large-scale operation runs smoothly and showed me the importance of teamwork and clear communication between customers, managment and colleagues.

• Followed manufacturer's specifications in conducting repair works, ensuring high quality results.
• Interacted professionally with suppliers when ordering parts, fostering good business relationships.
• Improved vehicle functionality by conducting thorough maintenance checks.
• Repaired light vehicles for optimum performance.
• Collaborated with team members for smooth garage operations.
• Kept up-to-date with the latest automotive technology for professional development.
• Maintained a clean, organised workspace to promote efficiency.
• Performed diagnostic tests on vehicles, identifying mechanical issues swiftly.

s a motor trade apprentice, I worked alongside experienced technicians, learning the ins and outs of vehicle maintenance, diagnostics, and repair. The role gave me a solid foundation in both mechanical and electrical systems, while also teaching me the importance of attention to detail, teamwork, and delivering great customer service. It was a hands-on, fast-paced environment that helped build my confidence and technical skills from the ground up.

• Adhered to company policies whilst performing daily tasks, maintaining professionalism at all times.
• Performed diagnostic tests to identify and resolve technical issues.
• Complied with all safety regulations for a secure work environment.
• Worked under pressure to meet tight deadlines.