Marc Payne

• Prospected new business opportunities within NHS and private medical sectors.
• Trained staff on point of care devices, ensuring hands-on experience with blood testing via finger prick.
• Facilitated sales of cholesterol analysers and pre-diabetic testing devices across NHS hospitals, private practices, and independent pharmacies.
• Promoted point of care machines to large pharmacy chains.
• Organised health plans for customers to assess pre-diabetic status and structured exercise and health adjustment plans.
• Achieved monthly sales targets through effective planning and execution.
• Conducted demonstrations via Teams and in-person on all devices.
• Covered southern region of the UK, meticulously planning monthly journeys.
• Entered all relevant data and visits into CRM.
• Maximised new business opportunities while nurturing relationships with existing customers.
• Managed 145 trading accounts.

• Proactively contacted prospective customers to increase sales.
• Delivered customer solutions to maintain business and secure repeat trade.
• Identified and secured new sales opportunities to consistently achieve performance targets.
• Updated sales databases with current, accurate client information.
• Arranged regular meetings with clients to engage with new products and services.
• Evaluated sales performance to determine progress.
• Handled large numbers of accounts within assigned territory area.
• Achieved better customer relations with regular client meetings.
• Conducted performance reviews to identify areas of improvement.
• Brought about improved employee engagement through regular feedback sessions and reward schemes.

• Main duties at Clarity Pharma was to grow the southern area by bringing on new business.
• Opened over 250 pharmacies since October 2022.
• Visited pharmacies to build relationships and help them with daily stock procurement of PI, Generic, Controlled Drugs feeds and dressings.
• Structured pricing on a regular basis to maximise growth and profits.
• Qualified new leads to increase client bases and revenue opportunities.
• Nurtured client and partner relationships to retain and grow business.
• Highlighted new sales opportunities and generated leads to expand territories.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Coached team to build client relationships and exceed sales targets.
• Negotiated and approved lucrative prices and contracts, boosting growth.
• Developed new business by networking with valuable customers.

• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Performed supplier negotiations that resulted in client savings.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Developed successful client partnerships through outstanding levels of service, promoting continued customer loyalty.
• Applied various sales techniques to steadily expand customer bases.
• Designed visual merchandising and window displays to boost footfall.
• Managed customer product and service queries, resolving effectively and efficiently.
• Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
• Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.

As a Territory Manager at DE Pharmaceuticals my job role involved seeking new business in Kent and North London.

• Up selling prescribed medicines along with over the counter medicine.
• Visiting Pharmacies on a daily basis
• Building trust and confidence to the customer using DE as a provider.
• Complete tenders for customers making sure they had a competitive market price.
• My area in Kent and North London consisted of 89 accounts with an average spend per pharmacy of £4,717.00 per shop.
• I opened 89 accounts whilst a territory manager at DE.
• Increased year-on-year sales by 40% %, implementing strategic business growth and retention initiatives.
• Analysed sales to identify top-performing products.
• Achieved exceptional client satisfaction feedback and ratings.
• Set highest personal performance standards for self.

• Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Coordinated scheduling and booking of many weekly transportation.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Completed customer orders with speed and accuracy.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed duties to deliver on targets with accuracy and efficiency.

• Supplying quotations for European customers.
• Buying bulk medicine from groups of pharmacies
• Speaking with European customers
• Arranging freight forwarders with documentation
• Speaking with the Home Office to send Controlled drugs overseas.
• Speaking with generic suppliers to purchase medicine
• Meeting demands meet for sales and margin
• Managed on-site evaluations, internal audits and customer surveys.
• Supported team by demonstrating respect and willingness to help.
• Improved efficiency and productivity by acquiring new skills.
• Kept appropriate stock levels to match expected demand.
• Provided in-house advice and guidance on import and export queries.

• Provided account management support to Pharmacies through daily calls and price negotiation.
• Completed 65+ targeted outbound telephone calls per day to an assigned base of new and existing customers to achieve sales targets.
• Noticed buying patterns on a weekly basis to up sell to customers.
• Made my own special offers where margin was good.
• Maintained a high level of customer service.
• Maximised sales opportunities through market information to establish long-lasting customer relationships and generate repeat business.