Marc Kiwana
Canterbury,Kent
Summary
Accomplished professional with expertise in cross-functional team leadership and logistics and supply chain coordination. Demonstrates proficiency in vendor and process management, advanced communication skills, and data analysis and forecasting. Adept at customer service and conflict resolution, with a strong focus on inventory control, customer satisfaction, and process optimisation. Skilled in workflow planning prowess, inventory forecasting techniques, and warehouse operations expertise. Committed to enhancing operational efficiency while maintaining adaptability to shift work.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work history
Warehouse associate
GXO
Sittingbourne, Kent
2025.11 - 2026.08
- Assured accuracy in picking and packing orders with keen attention to detail.
- Identified potential hazards promptly; ensured swift removal or containment.
- Improved warehouse efficiency by maintaining cleanliness and orderliness.
- Conducted regular stock checks to ensure availability of products.
- Dealt with disposal of waste and machine handling.
- Operated MHE vehicle safely, ensuring no harm to self or colleagues around the work area.
- Maintained clean, safe and orderly warehouse space.
- Utilised material handling equipment for efficient movement of goods.
- Worked within a team to achieve daily targets efficiently.
Logistics and Operations Lead
FedEx
Kampala, Uganda
2023.05 - 2024.09
- Led cross functional teams to coordinate domestic and international shipments.
- Oversaw inventory control, ensuring quality benchmarks across all distributions.
- Managed transportation of heavy equipment for top-tier importers.
- Drove operational excellence through supply chain process improvements.
- Enhanced on-time deliveries by 30% through strategic initiatives.
- Reduced lead times for resolving complex operational issues.
- Effectively managed crises during supply chain disruptions to minimise impact.
- Performed data analysis and demand forecasting to optimise logistics operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Managed staff rosters, resulting in balanced workloads.
- Coordinated logistics operations to ensure timely deliveries.
Operations Specialist
Knowledge First Financial
Mississauga, Canada
2018.11 - 2022.09
- Resolved escalated customer issues, ensuring account accuracy and satisfaction.
- Managed high volumes of inbound calls regarding account upgrades and fund withdrawals.
- Utilized office management software to record and track customer information which allowed processed and verified documentation of fund to be released efficiently.
- Achieved highest Net Promoter Score (NPS) over three consecutive months.
- Implemented new systems to enhance operational flow.
- Coordinated project tasks to meet strict deadlines.
- Minimised customer order backlogs through strategic planning and coordination.
- Streamlined documentation processes to reduce errors and redundancies.
- Developed standard operating procedures for increased consistency.
- Managed over 60 customer calls per day during peak season.
- Improved office efficiency by organising and managing files.
Warehouse operator
Metro Inc
Toronto, Canada
2018.01 - 2018.06
- Loaded lorries to facilitate prompt delivery schedules.
- Operated electric Pallet truck around warehouse to pick up orders.
- Verified contents of shipments against invoices for accuracy assurance.
- Picked orders accurately, reducing instances of return or exchange.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Handled fragile goods delicately, minimising product damage during transport.
Warehouse worker
Greentech
Cambridge, Ontario , Canada
2017.01 - 2018.01
- Oversaw daily warehouse operations to ensure efficient inventory management.
- Maintained accurate stock records and organised product storage for optimal accessibility.
- Assisted in training temp staff on safety protocols and operational procedures.
- Coordinated timely loading and unloading of deliveries to meet operational schedules.
- Utilised strong physical stamina for heavy lifting tasks.
- Operated warehouse machinery to streamline work processes.
- Monitored equipment performance and reported maintenance needs to prevent downtime.
- Operated tools such as power drills when dismantling electronics.
Education
Bachelor of Arts - Communication Studies
Wilfrid Laurier University
Waterloo, Ontario, Canada 2011.09 - 2015.10
Master of Business Administration - Logistics and Supply Chain Management
University of Kent
Canterbury, Kent 2024.09 - 2025.09
Skills
- Cross-functional Team Leadership
- Logistics and Supply Chain Coordination
- Vendor and Process Management
- Advanced Communication Skills
- Microsoft Office Suite
- Data Analysis and Forecasting
- Customer Service and Conflict Resolution
- Inventory control
- Customer satisfaction
- Process optimisation
- Workflow planning prowess
- Inventory forecasting techniques
- Adaptable to shift work
- Waste disposal knowledge
- Warehouse operations expertise
Timeline
Warehouse associate
GXO
2025.11 - 2026.08
Master of Business Administration - Logistics and Supply Chain Management
University of Kent
2024.09 - 2025.09
Logistics and Operations Lead
FedEx
2023.05 - 2024.09
Operations Specialist
Knowledge First Financial
2018.11 - 2022.09
Warehouse operator
Metro Inc
2018.01 - 2018.06
Warehouse worker
Greentech
2017.01 - 2018.01
Bachelor of Arts - Communication Studies
Wilfrid Laurier University
2011.09 - 2015.10