Marc Kiwana

• Led cross-functional teams to coordinate domestic and international shipments.
• Oversaw inventory control, ensuring quality benchmarks across all distributions.
• Managed transportation of heavy equipment for top-tier importers.
• Drove operational excellence through supply chain process improvements.
• Enhanced on-time deliveries by 30% through strategic initiatives.
• Reduced lead times for resolving complex operational issues.
• Effectively managed crises during supply chain disruptions to minimise impact.
• Performed data analysis and demand forecasting to optimise logistics operations.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Managed staff rosters, resulting in balanced workloads.
• Coordinated logistics operations to ensure timely deliveries.

Resolved escalated customer issues, ensuring account accuracy and satisfaction.

• Managed high volumes of inbound calls regarding account upgrades and fund withdrawals.
• Processed and verified documentation for fund releases efficiently.
• Achieved highest Net Promoter Score (NPS) over three consecutive months.
• Implemented new systems to enhance operational flow.
• Coordinated project tasks to meet strict deadlines.
• Minimised customer order backlogs through strategic planning and coordination.
• Streamlined documentation processes to reduce errors and redundancies.
• Ensured compliance with industry regulations by enforcing strict protocols.
• Managed and coordinated project tasks to meet deadlines.
• Developed standard operating procedures for increased consistency.
• Managed over 60 customer calls per day during peak season.

• Assisted customers in resolving issues and provided product information to enhance satisfaction.
• Collaborated with team members to streamline sales processes and improve customer interactions.
• Managed customer inquiries through various channels, ensuring timely and effective responses.
• Advised clients on product features and benefits, fostering informed purchasing decisions.
• Participated in sales meetings and contributed ideas to enhance overall team performance and objectives.
• Handled cash transactions accurately, maintaining financial integrity at all times.
• Resolved customer complaints, ensuring their satisfaction with products or services.

• Oversaw daily warehouse operations to ensure efficient inventory management.
• Maintained accurate stock records and organised product storage for optimal accessibility.
• Assisted in training temp staff on safety protocols and operational procedures.
• Coordinated timely loading and unloading of deliveries to meet operational schedules.
• Utilised strong physical stamina for heavy lifting tasks.
• Operated warehouse machinery to streamline work processes.
• Monitored equipment performance and reported maintenance needs to prevent downtime.

• Company Overview: Credit Intern
• Maintained and updated customer records.
• Oriented new clients on credit procedures, policies, and incentives.
• Participated in recovery and debt collection strategies.
• Credit Intern
• Exceeded debt recovery targets in a one-week campaign.