Marc Kelvin
Leeds
Summary
Accomplished professional with extensive expertise in business development, financial governance, and operations management. Demonstrates leadership excellence and dynamic decision-making to drive innovation and facilitate change implementation. Proficient in digital marketing strategies, supply chain optimisation, and project management tools. Adept at competitor insight and market trend analysis to enhance brand positioning and sales strategy development. Committed to delivering results through effective contractual negotiation, customer relationship management, and quality assurance.
Overview
31
31
years of professional experience
Work history
Managing director
Outlet Mirrors and Furniture Limited
Leeds, North Yorkshire
09.2008 - Current
- Directed cross-functional teams to ensure alignment with overall business objectives.
- Oversaw budgeting and financial planning processes to facilitate sustainable growth.
- Analyzed market trends to identify opportunities for product innovation and expansion.
- Coordinated organisational change initiatives to adapt to evolving market conditions.
- Delivered high-quality services by maintaining customer focus at all times.
- Streamlined supply chain management, ensuring timely delivery of products.
- Oversaw financial operations for fiscal control and profitability.
- Monitored operations to assess and highlight results.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Executed purchasing orders, improving stock inventory levels.
- Coordinated import logistics to streamline shipment processes and improve turnaround times.
- Made annual buying trips to the Far East to preview new items and make purchases.
- Visited trade shows, showrooms and product design events to increase product offerings.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins
- Established delivery schedules to keep stores fully stocked.
- Led strategic initiatives for business growth and operational efficiency within organisation.
Operations Director
Kelvin World of Furniture
Leeds
01.2003 - 05.2008
- Oversaw inventory management systems ensuring optimal stock levels and minimising waste throughout operations.
- Managed risk effectively, ensuring business continuity during challenging periods.
- Streamlined business processes with innovative thinking, leading to enhanced performance.
- Conducted budget monitoring activities to ensure financial stability of operations.
- Oversaw implementation of inventory management systems to optimise stock levels and reduce waste.
Yorkshire Key Account Manager
Frama uk
Leeds
01.2000 - 09.2002
- Developed and maintained strong relationships with key accounts to enhance customer satisfaction.
- Collaborated with cross-functional teams to align strategies and optimise account management processes.
- Conducted regular reviews of account performance to identify opportunities for growth and improvement.
- Implemented tailored solutions to meet specific needs of key clients, fostering long-term loyalty.
- Led negotiations with major clients to secure favourable terms and strengthen business partnerships.
- Conducted regular business reviews, identified areas for improvement.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Worked closely with sales team, ensured achievement of set targets.
- Navigated through tough negotiations while maintaining professional working relationships.
- Negotiated profitable contracts to ensure mutual benefit.
- Coordinated with internal departments for seamless service delivery to clients.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Delivered presentations, secured new partnerships.
- Identified new business opportunities and increased lead generation to grow profits.
- Communicated new products and services to drive customer interest and boost sales.
- Reported on account progress, targets and forecasts and sought solutions to performance issues.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Leveraged strong working knowledge of products and systems within the franking machine industry.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Sales Manager
UNO Upolstery
Leeds
08.1997 - 11.1999
- Floor Sales manager selling upholstered products
- Target driven performance
- Assisted customers in selecting products and provided exceptional service to enhance shopping experience.
- Conducted product demonstrations to educate customers on features and benefits of various items.
- Participated in training sessions to stay updated on new products and sales techniques to improve performance.
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Provided product knowledge to customers for informed purchases.
- Established rapport with customers through attentive listening and communication.
- Supported marketing initiatives by setting up promotional displays.
- Participated in staff meetings contributing valuable insights for improvement.
- Upheld company policies whilst interacting with customers and colleagues.
- Explained establishment policies to customers and offered advice on selections.
- Built rapport with new and existing customers to boost client retention.
- Demonstrated product usage and features to customers.
- Boosted product sales by offering selection guidance to customers.
Senior sales assistant
DFS Dining Room Centre
Wetherby, Leeds
02.1995 - 07.1997
- Assisted customers with product selection and provided expert advice on furnishings.
- Developed customer relationships by providing excellent service and understanding individual needs.
- Introduced new products to customers, increased awareness and sales opportunities.
- Built rapport with regular customers, provided personalised service.
- Conducted sales training to increase staff product knowledge and improve selling techniques.
- Maintained high standards of cleanliness on shop floor, improved shopping experience for customers.
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Coordinated product displays and promotions to optimise store layout and visibility.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide advice and product recommendations.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Diploma in Business and finance - Business
Airdale Collage
Leeds 09/1995 - 05/1997
Skills
- Business development
- Customer relationship management
- Internal communication
- Change implementation
- Performance evaluation
- Profit and loss reporting
- Sales strategy development
- Organisational awareness
- Executive communication
- Decision-Making authority
- Product knowledge
- Business administration
- Financial reporting
- Project Management
- Inventory management
Affiliations
- travelling to new destinations
- keen sports fan of my local football team
- fortunate to have been lucky enough to visit 4 fifa world cups and travel all over the world.
- Im also a content individual to be at home and enjoy spending time doing home improvements and gardening
- enjoy hiking / walking
References
References available upon request.
Timeline
Managing director
Outlet Mirrors and Furniture Limited
09.2008 - Current
Operations Director
Kelvin World of Furniture
01.2003 - 05.2008
Yorkshire Key Account Manager
Frama uk
01.2000 - 09.2002
Sales Manager
UNO Upolstery
08.1997 - 11.1999
Senior sales assistant
DFS Dining Room Centre
02.1995 - 07.1997
Diploma in Business and finance - Business
Airdale Collage
09/1995 - 05/1997