Microsoft Office 365
Hi, I’m
Marc Guasch Vidal
Sales Assistant
Aberdeen
Summary
07760981071 I am a hardworking job seeker looking for gainful employment in entry level customer service. I am outgoing, trustworthy and dedicated with 4 years of experience serving customers and operating a register. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs. I have strong problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
19
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Self-EmployedSanta Monica, CA, United States
Tutor
01.2011 - Current
Job overview
- Tutoring middle and high school students in music and mathematics and sciences, specifically algebra, calculus, statistics and physics
- Accomplishments include: Consistently raising students GPA's by a minimum of 5 points within a month.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Collaborated with parents to develop appropriate tutoring lessons.
Mulco EngineeringAberdeen
Intern
04.2022 - 05.2022
Job overview
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Created 3D models from 2D drawings.
- Troubleshot malfunctioning equipment to resolve issues and prevent project stoppage.
- Participated in failure analysis and debugging report activities.
DanestarDallas, Texas, United States
Customer Sales Representative
02.2019 - 12.2021
Job overview
- Resolved concerns with products or services to help with retention and drive sales.
Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
Contacted potential customers to capitalize on sales opportunities.
Emphasized product specifications to meet customer needs.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Helen's Cycles Santa Monica, CA, United States
Customer Service Assistant
07.2016 - 01.2019
Job overview
- Handled several calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
ICT Vocational Technical SchoolBeverly Hills
Computer Training Teacher
04.2014 - 07.2016
Job overview
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Santa Monica CollegeSanta Monica
Associate of Science from Physics
01.2015 - 05.2016
Lawrence University
No Degree from Physics
Santa Monica High School
01.2009 - 01.2013
University Overview
school's physics department and renowned music conservatory
Skills
Sales expertise
Technical Support
Complaint resolution
Stock management
Money handling abilities
Stocking and replenishing
Accomplishments
- Resolved product issue through consumer testing.
- Successfully brokered relationship between company and new clients.
- Had top number of sales for four months at the end of the 2018 quarter.
Software
Programming (Python, C, Javascript, nodejs)
Microsoft Outlook
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intern
Mulco Engineering
04.2022 - 05.2022
Customer Sales Representative
Danestar
02.2019 - 12.2021
Customer Service Assistant
Helen's Cycles
07.2016 - 01.2019
Santa Monica College
Associate of Science from Physics
01.2015 - 05.2016
Computer Training Teacher
ICT Vocational Technical School
04.2014 - 07.2016
Tutor
Self-Employed
01.2011 - Current
Santa Monica High School
01.2009 - 01.2013
Lawrence University
No Degree from Physics