Marc George Massey

Hotel General Assistant

Key Responsibilities:

• Ensured all guest areas, public spaces, kitchen, and bar were cleaned and sanitised to high hotel standards.
• Assisted kitchen staff with basic food preparation, dishwashing, and maintaining food hygiene regulations.
• Prepared and served a range of alcoholic and non-alcoholic beverages, providing friendly and efficient service at the bar.
• Maintained organisation, cleanliness, and stock control across kitchen and bar areas.
• Supported daily operations by restocking supplies, cleaning glassware, and ensuring smooth service flow.
• Delivered excellent customer service while working flexibly across departments as required.
• Demonstrated reliability, punctuality, and adaptability in shift work, including weekends and holidays.
• Worked independently with minimal supervision, completing assigned tasks efficiently and to a high standard.

HR Administrator / HR Assistant

Key Responsibilities:

• Managed day-to-day HR administration to ensure accurate and compliant employee records in line with UK employment standards.
• Supported the full recruitment cycle, including advertising roles, shortlisting candidates, coordinating interviews, and preparing offer documentation.
• Prepared and issued job offer letters, employment contracts, and onboarding documentation for new starters.
• Assisted in delivering staff inductions and monitored probationary periods to support employee engagement and retention.
• Developed and updated training materials in collaboration with the Learning and Development Manager.
• Maintained confidentiality and professionalism while handling sensitive employee information.

Key Responsibilities:

• Managed inbound and outbound customer enquiries via phone, email, and live chat, providing prompt and professional support in a UK office environment.
• Resolved customer complaints and service issues efficiently, ensuring compliance with company policies and a positive customer experience.
• Processed account adjustments, refunds, and updates accurately, maintaining detailed and compliant customer records.
• Utilised Salesforce CRM to track customer interactions, manage cases, and maintain accurate communication logs.
• Provided clear guidance and solutions by leveraging in-depth product and service knowledge.
• Analysed customer feedback and generated reports to support process improvements and operational efficiency.
• Collaborated with colleagues and management to meet service targets and uphold high standards of customer satisfaction.
• Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced office-based environment.

• Coordinated with senior professionals for successful operation of airport management under the supervision of ground staff
• Skilled in major functions of air traffic management to bring out efficient and safe air traffic by implementing responsible CNS Operations
• Managed and resolved performance defects in key departments including Fire Services, Aviation Security