Summary
Overview
Work History
Education
Skills
References
Career Path
Affiliations
References
Timeline
Generic

Marc Folland

Sutton,Cambridge

Summary

Detail-oriented professional with extensive experience in reprographics and exceptional communication skills. Proven ability to troubleshoot technical issues and manage multifunctional devices effectively, ensuring seamless operations and high-quality output.

Overview

33
33
years of professional experience

Work History

Reprographics Senior Technician

Wellcome Sanger Institute
Cambridge
12.2007 - 08.2025
  • Currently running my own reprographics department, serving the people of the Wellcome Sanger Institute.
  • 17 years of experience dealing with the public and professional sectors.
  • Computer skills in Word, PowerPoint, Photoshop, Illustrator, and InDesign.
  • Providing the campus with a comprehensive service.
  • Responsible for all satellite multifunctional devices.
  • Point of contact for any technical or engineering requirements.
  • Liaising with the customer to ensure their needs are met to the highest standard.

Assistant Manager

Anglia Ruskin University
02.2000 - 12.2007
  • Assistant Manager at the University Reprographics Department.
  • Responsible for co-managing 4 employees.
  • Working with customers to ensure their needs are met.
  • Dealing with external suppliers.
  • Responsible for engineers to be called in for breakdowns on printers.
  • Looking after daily cash flow from customers and bank takings on a daily basis.
  • Looking out for the latest technology to ensure we can provide the highest quality printing.
  • Resolved conflicts between team members in an effective manner.
  • Delegated work to staff, setting priorities and goals.

Reprographics Operator

The Copy Centre
01.1993 - 01.2000
  • Operated high-speed printers and copiers for various printing projects.
  • Prepared documents by scanning, copying, and binding materials as requested.
  • Collaborated with clients to understand project needs and specifications.
  • Organized workflows to prioritize urgent print jobs efficiently.
  • Assisted colleagues in troubleshooting technical issues with printing devices.
  • Ensured compliance with quality standards during production processes.
  • Provided support services such as binding, laminating, folding, cutting, as needed.
  • Troubleshot technical issues related to reprographic equipment operation.

Education

GCSEs - Mathematics, English, Science, Art, Geography, Music, French

Skills

  • Good communication skills
  • Digital design software
  • Managerial experience
  • Wide range of computer skills
  • Prioritizing workloads
  • Excellent people skills
  • Attention to detail
  • Time management
  • Budgeting and cost control
  • System installations

References

Steve Palmer, Communications Director, Wellcome Sanger Institute, Hinxton Road, Cambridge, CB10 1SA, 01223 834244

Career Path

  • Wellcome Sanger Institute, Reprographics Senior Technician (running at management level), 12/01/07, 08/01/25
  • Anglia Ruskin University, Assistant Manager, 02/01/00, 12/01/07
  • The Copy Centre, Reprographics Operator, 01/01/93, 12/31/00

Affiliations

  • Football
  • Swimming
  • Cycling
  • Gardening

References

References available upon request.

Timeline

Reprographics Senior Technician

Wellcome Sanger Institute
12.2007 - 08.2025

Assistant Manager

Anglia Ruskin University
02.2000 - 12.2007

Reprographics Operator

The Copy Centre
01.1993 - 01.2000

GCSEs - Mathematics, English, Science, Art, Geography, Music, French

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