Marc Fegan
Aldridge,West Midlands
Summary
A highly organised and detail-oriented professional with proven expertise in team management, rota and holiday planning, and delivering exceptional customer service. Demonstrates strong communication skills, effectively delegating tasks to team members and ensuring customer satisfaction. Skilled in problem-solving, working under pressure, and using initiative to achieve objectives efficiently. Drive revenue growth and enhance customer experience through strategic planning and team leadership. Excel in building strong relationships, optimising store performance, and implementing innovative solutions. Proficient in Microsoft Excel and Word, with a demonstrated ability to quickly adapt to new software programmes. Committed to continuous learning and professional growth while maintaining high standards of performance. Currently working out of the top four grocers, looking after a territory worth over 2 million pound.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Retail development manager
Field Sales Solutions Ferrero
Thame, Oxfordshire
08.2023 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Took ownership of projects using Microsoft Excel and PowerPoint to improve sales
- Currently number one field agent in the UK and Ireland for Ferrero brand growth of 8.2%
- Trained retail staff for better in-store service delivery.
- Increased brand visibility with successful marketing campaigns.
- Monitored inventory levels, ensuring optimal stock availability at all times.
Foodhall Trade Manager
Asda
Birmingham, West Midlands
10.2022 - 08.2023
- Worked within budgets for company activities and controlled expenditure to meet targets.
- Lead a successful recruitment drive in the run up to the festive period, where we still retain the services of temporary colleagues.
- Managed team of 21 staff, driving performance with motivational strategies to exceed sales targets.
- Worked with Asda head office to introduce and implement a new process called "Lab",
- Previously the store was only delivering 1 KRA's a week if we were lucky. Now, we deliver 4 or 5 a week thanks' to the introduction of the new Lab process
Section Leader
Asda
Birmingham, West Midlands
09.2014 - 10.2022
- Took charge of store refit during the day and delivered a £2 million store wide refit in 4 weeks
- Trained and developed Colleagues for Job specific roles
- Drove strong service culture through team huddles and 1:1 feedback session.
- Recently drove the Asda Rewards app in-store and seen a steady increase in app uptake
- Delivered on CAP regularly and increased availability in the process
- Planned and delivered on wages using customer first
- Routinely checked vehicles in compliance with ASDA policy
- Managed home shopping pick team and service team to deliver both availability and on time delivery
Courier Delivery Driver
Jan's haulage
Aberystwyth, Ceredigion
05.2012 - 08.2014
- Reported vehicle issues and arranged repairs to minimize delivery disruptions.
- Located residential and commercial spaces easily and quickly.
- Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
- Recorded required delivery documentation to maintain high levels of service efficiency.
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
- Maintained high levels of customer satisfaction by updating clients on schedule changes and estimated delivery times.
- Worked efficiently with focus to improve average delivery times.
- Met delivery deadlines when parcels and packages.
- Maneuvered vehicles for loading and unloading.
Stores Operative
Dunbia
Llanybydder, Carmarthenshire
09.2011 - 03.2012
- Directed retail and wholesale operations, scrutinizing and improving existing processes to boost efficiency.
- I suggested / brought into practice the faulty pod system and designed the spreadsheet using excel.
- I also suggested more talk between stores and planning, which got put into place to help save wasting money on excess stock
- I also helped design and implement a system which kept a better and more accurate track of stock used in the days production
Event's Organizer
Countryside Marquee's ltd
Aldridge, West Midlands
02.2006 - 09.2011
- I started as a simple laborer and worked mt way up to team leader/supervisor
- I became a vital part in all jobs with Skoda as they requested, I was present on every job/event
- I developed a good reputation during the Skoda job's which led to me being asked to do a demo for lotus which then led to them asking for me personally to work on all their jobs/events
- I became an almost invaluable member of countryside marquees as I was basically on 24/7 call and sent to all jobs if anything was needed to be done urgently
- Worked to a set time scale and delivered to a high standard
Education
NVQ Level 3 - Retail Skills (QCF)
Babcock International Group
Bristol 01.2017 - 09.2017
NVQ Level 3 - Retail Knowledge
Babcock International Group
Bristol 01.2017 - 09.2017
NVQ Level 2 - Retail Skills (QCF)
Babcock International Group
Bristol10.2016
NVQ Level 2 - Retail Knowledge (QCF)
Babcock International Group
Bristol06.2016
NVQ Level 2 - English
Babcock International Group
Bristol05.2016
NVQ Level 2 - Mathematics
Babcock International Group
Bristol03.2016
Skills
- Able to work solo or in a team
- Staff scheduling experience
- Experienced managing teams of up to 20 colleagues while maintaining excellent service for our customers
- Microsoft office suite proficiency
- Have an eye for detail and like to get the job done right
- Have displayed on numerous times an ability to solve problems
- Always shown willingness to learn and improve at every job I've worked at
- Profit growth strategies
- Multi-Store responsibility
- Inventory Management Software
- Brand Promotion
- Product knowledge
- Relationship Management
- Sales KPI management
- Network engagement
- Sales forecasting
- Staff training and development
Timeline
Retail development manager
Field Sales Solutions Ferrero
08.2023 - Current
Foodhall Trade Manager
Asda
10.2022 - 08.2023
NVQ Level 3 - Retail Skills (QCF)
Babcock International Group
01.2017 - 09.2017
NVQ Level 3 - Retail Knowledge
Babcock International Group
01.2017 - 09.2017
Section Leader
Asda
09.2014 - 10.2022
Courier Delivery Driver
Jan's haulage
05.2012 - 08.2014
Stores Operative
Dunbia
09.2011 - 03.2012
Event's Organizer
Countryside Marquee's ltd
02.2006 - 09.2011
NVQ Level 2 - Retail Skills (QCF)
Babcock International Group
NVQ Level 2 - Retail Knowledge (QCF)
Babcock International Group
NVQ Level 2 - English
Babcock International Group
NVQ Level 2 - Mathematics
Babcock International Group
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