Marc Dinner
Business Transformation Programme Manager
LONDON
Summary
With extensive experience leading global change initiatives and a passion for tackling complex challenges, excited about the opportunity to contribute to impactful change projects. Background in managing strategic partnerships, regulatory compliance, and cross-functional collaboration aligns seamlessly with the mission of driving positive change across diverse environments. Eager to apply skills in developing comprehensive change methodologies and leading dynamic teams to achieve outstanding results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certification
Work history
(SQE) Programme and Service Manager
Kaplan Financial
London
09.2020 - 11.2024
- Global Project Leadership and Strategic Alignment
- Cross-Continental Team Leadership: Successfully led cross-functional business and technical implementation teams across UK, South Africa, and India, ensuring cohesive and efficient project delivery.
- Project Portfolio Management: Oversaw diverse portfolio of transformational and functional projects with global scope, adeptly translating and aligning business objectives into tactical and strategic initiatives.
- Thought Leadership and Negotiation: Provided thought leadership for SQE roadmap, effectively negotiating "How" and "When" with international delivery partners to achieve optimal outcomes.
- Strategic Partnerships: Collaborated with Solicitors Regulation Authority Policy Team, Internal and 3rd party partners to enhance contractual and legal compliance, and ensure high-quality partnerships.
- Team Collaboration and Support: Fostered collaboration across SQE internal teams, Kaplan Legal, IT, and Digital Delivery Teams, providing essential support and guidance driving successful project outcomes.
SQE Programme Manager
Kaplan Financial
London
11.2018 - 09.2020
- Programme Management and Organisational Change Leadership
- Professional Examination Management: Successfully led implementation programme for national high-stakes examination for Solicitors Regulation Authority.
- Business Transformation: Implemented a comprehensive business transformation programme that delivered significant organisational change.
- Strategic Partnerships: Developed and integrated new working relationships with third-party suppliers, seamlessly incorporating into implementation programme to enhance operational efficiency.
- Complex Problem Solving: Addressed complex challenges with structured, analytical approach, cultivating cross-functional relationships and successfully steering implementation through dynamic environment.
Project Manager
Institute of Physics
London
04.2018 - 10.2018
- GDPR Compliance and Website Project Management
- GDPR Compliance Leadership: Achieved 100% GDPR compliance by introducing targeted management steps and oversight principles, ensuring data protection and regulatory adherence.
- Website Project Turnaround: Successfully took over failing website project, revitalised it, and deployed new beta version of IOP website, demonstrating strong project management and problem-solving skills.
Head of Special Projects
Virgin Media
London
10.2014 - 08.2017
- Client Representation and CRM System Integration
- Programme Steering: Acted as Client Representative on Programme Steering Team, providing strategic insights and ensuring alignment with client objectives.
- CRM System Implementation: Led Customer division's implementation team, successfully integrating PEGA CRM system, enhancing customer relationship management capabilities.
- Global Deployment Coordination: Coordinated deployment of PEGA across four customer service centres in Scotland, Philippines and India.
- Business Readiness and Risk Management: Crafted, refined, and executed comprehensive business readiness plans, communication strategies, training programmes, and risk management plans ensuring seamless integration and minimise disruptions.
- Stakeholder Relationship Management: Forged new relationships, strengthened existing ones with senior operational stakeholders, across diverse contact centre partners.
- Team Leadership: Directly managed multidisciplinary team comprising project manager, business analysts, and operational specialists, driving project success through effective leadership and collaboration.
Head of Implementation
Virgin Media
London
09.2013 - 10.2014
- Glasgow 2014 Commonwealth Games
- Operational and Wi-Fi Services Implementation
- Wi-Fi Deployment Leadership: Led implementation of operational and Wi-Fi services during major sporting and cultural events, devising and executing successful strategies for Wi-Fi deployment across multiple centres.
- Vendor Negotiation and Management: Negotiated and managed third-party vendors for Wi-Fi traffic management, user experience, and sign-in pages. Overseeing build, test, and support phases to ensure high-quality service delivery.
- Cost Reduction Achievement: Successfully reduced athletic stadium Wi-Fi build expenses from £2.3m to £850k by securing additional external funding, demonstrating effective cost management skills.
- Stakeholder Relationship Cultivation: Cultivated strong relationships with key stakeholders, including Cisco and Liberty Global (Europe), securing investment of £100k to support project initiatives.
- Crisis Management: Expertly managed 11th-hour withdrawal of third-party vendor, implementing crisis management strategies to ensure uninterrupted Wi-Fi deployments and minimise disruptions, maintaining operational integrity.
- Mitigation Strategies Implementation: Developed and implemented strategies to limit impacts on Business as Usual operations for Consumer & Business divisions, ensuring continuity and stability.
Education
Master of Science - Organisation Development
Sheffield Hallam University
10.1994 - 10.1995
Bachelor of Arts - Recreation Management
Sheffield Hallam University
10.1989 - 06.1992
Skills
- Budgeting
- Business Process Improvement
- Change Management/Implementation
- Client/Stakeholder Engagement
- Cross-Functional Collaboration
- Customer User Experience
- Documentation - Smartsheets, JIRA, ASANA, Google Office Suite
- Internal Communications
- MS Office/MS Project
- Organisational Transformation
- Product Management
- Programme/Project Leadership
- Programme Roadmap Development
- Requirement Definition
- Risk/Issue Management
- Strategic Planning
- Quality Assurance
Certification
- Agile Programme Management: APMG International - 2025
- Steering Complex Projects: Cambridge Judge Business School - 2023
- Change Management Foundation & Practitioner: The Knowledge Academy - 2020
- MSP Certification Programme Management: APMG International - 2016
- Association of Project Management Practitioner Qualification: APMG International - 2005
Strengths
- Strategic planning: Development of comprehensive strategic plans to achieve organisational objectives. Strength in negotiation, balancing the business needs with capabilities to deliver within agreed time, scope and cost.
- Stakeholder management: Skilled in building and maintaining strong relationships with diverse stakeholders to ensure project success and alignment.
- Regulatory compliance: Expertise in navigating and ensuring compliance within regulatory requirements to mitigate risks and drive operational excellence.
- Cross functional collaboration: Proven ability to lead cross functional teams, fostering collaboration and synergy across different departments for project success.
- Solution orientated leader: Skilled at transforming complex ideas into actionable solutions.
- Team orientated partner: Strong team ethos, supportive with a WE orientated focus.
Life Philosophy
- Lead by example
- Work with integrity
- Treat others as I want to be treated
- Don't ring the bell
References
References available upon request.
Timeline
(SQE) Programme and Service Manager
Kaplan Financial
09.2020 - 11.2024
SQE Programme Manager
Kaplan Financial
11.2018 - 09.2020
Project Manager
Institute of Physics
04.2018 - 10.2018
Head of Special Projects
Virgin Media
10.2014 - 08.2017
Head of Implementation
Virgin Media
09.2013 - 10.2014
Master of Science - Organisation Development
Sheffield Hallam University
10.1994 - 10.1995
Bachelor of Arts - Recreation Management
Sheffield Hallam University
10.1989 - 06.1992
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