Marc Canning
Hemel Hempstead,Hertfordshire
Summary
Results-driven Credit Controller with knack for resolving outstanding debts and improving cash flow management. Enhanced collection processes and reduced overdue accounts, contributing to healthier financial statements. Known for clear communication and fostering strong client relationships to ensure timely payments.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Credit controller (Line Manager)
CAE Technology Services Ltd
Hemel Hempstead, Hertfordshire
04.2008 - Current
- Chasing trade debtors for payment, via email or phone
- Recording communications with external customers and internal colleagues in SAP B1
- Minimising debtor days
- Escalating issues with aged trade debtors to Sales Managers, the Head of Finance and Commercial Team and liaising with colleagues to resolve customer queries.
- Liaising with Commercial for outcome of Credit Checking and assisting with the Credit Checking function
- Maintain relationship with credit insurers, providing data for reporting requirements
- Forecasting cash receipts to assist cashflow as required
- Sending out and uploading invoices either by email or customer platform, customer statements and credit control collection letters
- Taking appropriate action with aged debts – i.e., putting on stop or final demand letters.
- Providing customer remittances for cash allocation
- Ensure cash allocation is up to date at all times and any unallocated balances are highlighted in month end comments
- Producing weekly report of aged balances, highlighting significant movements and areas of concern
- Manage the Direct Debit process, ensure compliance with legal requirements and highlight any risks to the Financial Controller/Head of Finance. Support in the DD renewal/reregistration process taking the relevant qualifications as required. Support with maximising the DD utilisation in the business to aid regular cash inflows.
- Advising Financial Controller on bad debt provision
- Review outstanding balances against credit limits and providing commentary to Board and Management with proposed actions to mitigate risk
- Managing one off exceptional change to payment terms ensuring all relevant parties are communicated with in terms of which balances have different terms. Ensuring any system changes are reverted in a timely manner to match contractual terms.
- Preparing month end reports for the board and leadership packs with appropriate commentary.
- Assisting with the year end external audit and 6-monthly bank audit
- Lead on credit control during the system implementation process, working with the Phoenix team on ERP testing, data migration and any other aspects of the transition.
- Look for continuous improvements in the cash collection process.
- Assisting the Financial Controller or Head of Finance when required
Account handler
Coface UK Ltd
Watford, Hertfordshire
08.2002 - 04.2008
- Debt collection activity for our policyholders on insured/uninsured files
- Credit control ledger management with various clients
- Liaising with clients, solicitors and Coface partners
- Recording communications on Cofacollet bespoke system
- Client meetings to review cases
Credit manager
IDM Collections Ltd
Hemel Hempstead, Hertfordshire
02.2002 - 07.2002
- Supervising 2 credit controllers, ensuring collection procedures and targets are met.
- Provide management reports internally and externally for reviews/meetings.
- Sales ledger management/debt recovery for our clients. Chase debts by telephone and letter for disclosed and un-disclosed collections.
- Credit information - provide credit reports for litigation and to our clients.
- Data information – ensuring that the exported data from our clients is in the correct format for downloading onto our collection system. Download the incoming data information onto the collection system.
- Sales - Visiting potential clients providing brief demonstrations of the various services we offer.
Senior credit controller
Credit & Business Services Ltd
St Albans, Hertfordshire
11.1997 - 02.2002
- Sales ledger management/Debt collections activity
- Raising sales invoices and credit notes.
- Reconciliation of accounts.
- Producing monthly reports for management, sales representatives, company directors and clients.
- Allocation of cash by posting onto the system.
- Prepare accounts for litigation.
- Keep an established filing system for each client.
- Training new staff.
Payroll clerk
Brook Street Bureau Plc
St Albans, Hertfordshire
11.1996 - 11.1997
- Inputting starter details, processing time-sheets
- Processing P45’s, P46’s and P38’s.
- Raising cheques and transferring BACS payments to temps.
- Dealing with tax and payment queries.
- General visits to other Brook Street branches.
Education
GCSEs - Maths, English Literature, English Language, Science, Further Science, Physical Education, Office Te
The Astley Cooper School
Hemel Hempstead, Hertfordshire 09.1988 - 06.1994
NVQ Level 2 - Business Studies
The Astley Cooper School
Hemel Hempstead, Hertfordshire /1993 - /1994
A-Levels - Business & Finance & Corporate Law
West Herts College
Hemel Hempstead, Hertfordshire /1994 - /1996
Skills
- Sales ledger maintenance
- Assertiveness
- Financial Forecasting
- Persuasive communication
- Invoice query resolution
- Account dispute resolution
- Customer service excellence
- Risk Management
- Microsoft Office Suite
Affiliations
- Watching & playing Football
- Bike riding
- Charity work
References
References available upon request.
Timeline
Credit controller (Line Manager)
CAE Technology Services Ltd
04.2008 - Current
Account handler
Coface UK Ltd
08.2002 - 04.2008
Credit manager
IDM Collections Ltd
02.2002 - 07.2002
Senior credit controller
Credit & Business Services Ltd
11.1997 - 02.2002
Payroll clerk
Brook Street Bureau Plc
11.1996 - 11.1997
GCSEs - Maths, English Literature, English Language, Science, Further Science, Physical Education, Office Te
The Astley Cooper School
09.1988 - 06.1994
NVQ Level 2 - Business Studies
The Astley Cooper School
/1993 - /1994
A-Levels - Business & Finance & Corporate Law
West Herts College
/1994 - /1996
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