Marc Black
Aberdeen
Summary
Accommodating Customer Advisor with over 3 years of experience in retail and online services, adept at handling customer accounts and soliciting new accounts. Proficient in managing adverse situations and interpersonal conflict, with expertise in call handling, request processing, and service renewals. Conscientious in managing customer concerns with top-notch abilities in servicing accounts, processing payments, and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Customer Assistant
Home Bargains
08.2023 - Current
- Provide exceptional customer service, manage transactions, and address customer inquiries in a fast-paced retail environment
- Maintain store presentation and stock levels, ensuring a pleasant shopping experience for all customers.
Customer Service Advisor
Aberdeen Football Club
05.2021 - 11.2022
- Managed varying responsibilities within the Ticket Office department, adapting roles seasonally
- Engaged in high-volume face-to-face customer interactions during the football season
- Provided off-season support primarily via phone, focusing on online single sign-on system support.
Customer Assistant (Temporary Contract)
Family Shopper
06.2020 - 08.2020
- Handled front till operations, customer transactions, and shop floor stock management
- Maintained composure in high-stress environments to ensure quality service.
Customer Assistant (Temporary Contract)
Argos
10.2019 - 12.2019
- Worked at the front of the store, processing customer requests at the tills and delivering products at the front desk
- Adapted to new challenges in a high-paced environment.
Education
Bachelor of Science - Geoscience
University of Aberdeen
Aberdeen 04.2019 - Current
Advanced Higher Physics – C, Higher Mathematics – B, Higher English – C, Higher Biology – C, Higher Chemistry – C -
St Machar Academy
01.2013 - 04.2019
Skills
Account Management Experienceundefined
References
Available on request.
Timeline
Customer Assistant
Home Bargains
08.2023 - Current
Customer Service Advisor
Aberdeen Football Club
05.2021 - 11.2022
Customer Assistant (Temporary Contract)
Family Shopper
06.2020 - 08.2020
Customer Assistant (Temporary Contract)
Argos
10.2019 - 12.2019
Bachelor of Science - Geoscience
University of Aberdeen
04.2019 - Current
Advanced Higher Physics – C, Higher Mathematics – B, Higher English – C, Higher Biology – C, Higher Chemistry – C -
St Machar Academy
01.2013 - 04.2019
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