Marc Biagioni
Blantyre
Summary
Dedicated professional with expertise in energy efficiency and solar technology, adept at building strong customer relationships and ensuring regulation compliance. Skilled in consultative selling, negotiation, and persuasion, with a proven ability to maintain resilience under pressure. Committed to enhancing time efficiency while pursuing opportunities to drive sustainable energy solutions.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Energy Advisor
Foundever (Ovo campaign)
Coatbridge, North Lanarkshire
11.2024 - Current
- Trained new staff on the latest energy-efficiency standards and procedures, ensuring compliance across board.
- Provided tailored advice for substantial energy cost savings.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers in making informed decisions by providing detailed product information.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Outbound Sales Consultant
Solar Dynamix
Bellshill, ML4 3HD
05.2024 - 10.2024
- My role was mainly speaking with clients to understand their needs and requirements.
- Building and maintaining strong relationships with both clients and staff.
- Coordinating and managing the sales process from start to finish.
- Ensuring an elevated level of customer satisfaction through effective communication and problem-solving.
Event Sales Team Leader, Outbound Sales Consultant, HR/Employment Law and Health and Safety Advisor
Croner UK
Glasgow, G2 2NR
05.2022 - 02.2024
- I was asked to return to a role i previously worked in.
- I was responsible for outbound, new business sales and closing accounts.
- Helping small businesses manage their HR and letting them concentrate on growing their business.
- Croner are a leading Employment Law and Health & Safety Consultancy offering medium sized businesses a professional, commercial partnership, meaning that i can focus on their core business and allow them to lean on us for the specialist and complex areas of HR and Health & Safety.
Outbound Energy Sales Advisor, Inbound Change of Tenancy Agent, Inbound/Outbound Retentions Agent
1 Call Direct
Glasgow, G2 2QD
09.2019 - 04.2022
- ~May 2020 onwards working on behalf on NHS on Covid 19 related roles such as Track & Trace
- My father had cancer and sadly passed away on 14th Feb 2019 so i took some time off work to help my mother with his final days and also went travelling for a while after he died, resuming my working life with 1 call later in 2019 once i had regained my motivation and zest for life again.
Team Leader, Training Coach, Recruitment HR & Employment Law Consultant
Croner UK
Glasgow, G3 8JU
06.2017 - 01.2019
- Responsible for outbound, new business sales and closing accounts.
- Demonstrating huge passion for the role, work ethic and putting customer excellence to the fore.
- Attracting new business is key, sourcing new business, lead generation, and managing my own team and diary.
- Taking team meetings, resolving conflicts, organizing training and call calibrations, setting targets and managing KPI’s.
- Croner are a leading Employment Law and Health & Safety Consultancy offering medium sized businesses a professional, commercial partnership, meaning that I could focus on their core business and allow them to lean on us for the specialist and complex areas of HR and Health & Safety.
New Business Accounts Manager (Jun 2015-Oct 2016), Training Co-Ordinator (Nov 2016-Jun 2017), Team Leader Jun (2017-Dec 2018)
Clear Business Water
Hamilton, ML3 0EU
10.2015 - 06.2017
- Managing a team of advisors to exceed all sales and productivity
- Ensuring full compliance on calls through regular coaching and support
- Developing my Team through ongoing 121s, weekly meetings and coaching
- Taking part in all training and recruitment process
Team Leader
Kwik Fit Insurance Services
Uddingston
10.2009 - 02.2015
- The role involved taking inbound calls from new business customers that had previously been given a quote via comparison insurance websites.
- The role was to promote the car insurance product whilst up-selling additional products and services, such as breakdown cover, personal accident cover, hire car, legal cover and no claims bonus protection.
- I achieved monthly sales targets which equated to the conversion of 7 sales per day and regularly met minimum quality standards.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
- Conducted regular performance reviews to identify areas of improvement for each team member.
International Personal Banking Advisor
Barclays Wealth
Glasgow
03.2009 - 10.2009
- Employed on a 6 month temporary contract, I was trained as an international Personal Banking Associate.
- The primary responsibility in this role lies with answering inbound calls from Barclays existing International based customers and answering queries that relate to clients various accounts.
- The onus is also on myself to generate potential leads for sales advisors to promote and sell other products and services.
- In June 2009, I was awarded star of the week for generating the most leads on the floor.
- Also, in July i came second in a sales initiative where he finished second across the floor, finished only one lead behind the eventual winner.
Financial Advisor
Royal Bank of Scotland
Glasgow
08.2004 - 03.2009
- I had undertaken many sales roles within his career at The Royal Bank of Scotland.
- Most of his experience was based in the personal loan department where i would promote additional products and services to existing customers.
- I worked to monthly targets where i was consistently in top 3 performers in my team.
- My target was to convert 40% of all calls to having payment protection. I consistently achieved 60%.
- I was also given an 'Ovations' award for coaching new team members on how to achieve their sales targets whilst working to best practice.
- I worked within several other departments throughout his time at RBS including: Loans Sales Advisor, Mortgage Sales Advisor, Broker Response Consultant, Credit Card Service Advisor, Fraud Investigations Officer
Outbound Sales Executive
Kwik Fit Insurance Services
Uddingston
09.2001 - 08.2004
- My achievements and capabilities were quickly recognised and i was promoted to outbound sales executive calling all customers who had visited a Kwik Fit garage for car repairs within the last 3 years.
- The role was to promote car insurance whilst up selling additional products and services, such as breakdown cover and no claims bonus protection.
- I achieved monthly sales targets which equated to the conversion of 3 sales per day.
B2B Outbound Sales Advisor
Powergen (Now E-on)
Uddingston
03.1999 - 09.2001
- I had a portfolio of SME clients and his key responsibilities were to offer an alternative energy supply.
- My main duties included calling businesses to discuss their energy needs with a view to tailoring a package that suited their needs.
- My targets were based on his AHT which had to be an average of 6 minutes.
- His conversion target was 3 sales per day.
- I also won top sales consultant of the year for achieving all KPI’s.
Education
NC Social Care, HNC Social Science -
Glasgow College of Nautical Studies
01.1996 - 01.1997
5 Standard Grades, 3 Higher Grades - English, Maths, Computer Science
Cardinal Newman High School
Bellshill, ML4 3DW 01.1988 - 01.1994
Skills
- Energy efficiency knowledge
- Solar panel understanding
- Customer relationship building
- Regulation compliance
- Consultative selling
- Negotiation and persuasion
- Time efficiency
- Resilience under pressure
Timeline
Energy Advisor
Foundever (Ovo campaign)
11.2024 - Current
Outbound Sales Consultant
Solar Dynamix
05.2024 - 10.2024
Event Sales Team Leader, Outbound Sales Consultant, HR/Employment Law and Health and Safety Advisor
Croner UK
05.2022 - 02.2024
Outbound Energy Sales Advisor, Inbound Change of Tenancy Agent, Inbound/Outbound Retentions Agent
1 Call Direct
09.2019 - 04.2022
Team Leader, Training Coach, Recruitment HR & Employment Law Consultant
Croner UK
06.2017 - 01.2019
New Business Accounts Manager (Jun 2015-Oct 2016), Training Co-Ordinator (Nov 2016-Jun 2017), Team Leader Jun (2017-Dec 2018)
Clear Business Water
10.2015 - 06.2017
Team Leader
Kwik Fit Insurance Services
10.2009 - 02.2015
International Personal Banking Advisor
Barclays Wealth
03.2009 - 10.2009
Financial Advisor
Royal Bank of Scotland
08.2004 - 03.2009
Outbound Sales Executive
Kwik Fit Insurance Services
09.2001 - 08.2004
B2B Outbound Sales Advisor
Powergen (Now E-on)
03.1999 - 09.2001
NC Social Care, HNC Social Science -
Glasgow College of Nautical Studies
01.1996 - 01.1997
5 Standard Grades, 3 Higher Grades - English, Maths, Computer Science
Cardinal Newman High School
01.1988 - 01.1994