Marc Atkinson
Matlock Bath,Derbyshire
Summary
Accomplished IT professional with expertise in IT infrastructure library and business intelligence tools. Demonstrates strong risk assessment capabilities and IT budgeting acumen, complemented by proficiency in data analysis and visualisation. Skilled in incident response strategies and cross-functional liaison, aiming to leverage these competencies to drive organisational success.
Overview
40
40
years of professional experience
1
1
Certification
Work history
Senior Technical Specialist (Change Management)
Diebold Nixdorf
01.2019 - 06.2025
- I was brought into Diebold Nixdorf as a Senior Technical Specialist within the Change Management arena to help them build and transform their Change Management processes/procedures and source/implement a new efficient, cost effective solution.
- Using my wealth of Service Process experience gained in previous positions in my career I was able to totally transform Diebold Nixdorf’s ability to manage changes and incidents within their organization and got appraised from the ISO Auditors.
- I implemented a Freshworks Service Management product (FreshService), which I was solely responsible for sourcing and configuring to DNs needs.
- I also have experience in DNs tool (SMAX) this is a Microfocus Service Management tool.
- The last couple of years I has delivered a Change Management and Incident Management services for the ATM arm of Diebold, coaching and training teams in best practices, but now and looking for a more exciting, challenging role.
- Update 20/5/25 – Was advised I would be made redundant as major contracts lost and DN was withdrawing/ decommissioning the services I was responsible for.
Change Manager Lead (UK and Europe)
Equifax
10.2017 - 12.2018
- Responsible for bringing all Change Management under central control and management for UK and Europe operations.
- Alignment and standardisation of process, procedures, working practices and tool sets.
- Bring the IBM ‘managed service’ part of Change back in-house and align them as a supplier under my management.
- I was responsible for the end to end management of changes and releases across all environments with the organisation.
- (made redundant)
Global Transition and Change Manager
CEVA Logistics
01.2016 - 01.2017
- Part of the Senior Management team on the 'Smart Sourcing' 6 million+ pound project I was responsible for managing the transition from using a Third party outsourcing company (HCL – ironically which I also helped setup/transition to 6 years ago) to an in-house locally sourced team for several services including Change Management, Program, Project and Procurement Office support function, Internal Audit office and a Global centralised reporting and monitoring office.
- I have been involved from the start of this project from sourcing new offices in Manila (Philippines), recruitment, training and transition of the new teams to the new target operating model, I was also responsible for the service negotiations and termination of the HCL contract.
- Building new teams from scratch in Manila has really tested my communication and influencing skills and allowed me to be creative in my approach to achieve this challenging and pioneering move for CEVA.
- My ability to negotiate at all levels to ensure a successful transition with minimal impact to the end user has been key to its success, delivering to time, cost and quality.
- This is the most challenging role to date which successfully went live in October 2016 and has set the way for CEVA to move other Third party supported services in-house with major cost savings.
- Due to this success and a major part of my 'normal' role been now done in Manila, I was made redundant in January.
IS&S Change and Configuration Manager
CEVA Logistics
09.2012 - 01.2016
- Based on the principles of ITIL: I defined, agreed, published and maintained a Global Change Management process and Configuration Management process for IS&S.
- Designed and responsible for the maintenance of Application Database with its configuration data to support the Change process and other processes that rely on this data.
- Responsible for managing a small team of change analysists I was accountable for the global adoption and delivery of Change Management across CEVA.
- I completely re-engineered the way they reviewed changes introducing new CAB and ECAB process and procedures, aligning them to ITIL, streamlining the current way of working and gaining audit 'best practice' recognition.
- I also implemented a Global toolset (BMC Remedy), designed working procedures to ensure CEVA managed its IT changes (Infrastructure and Applications) End to End, ITIL aligned and supporting ISO audit requirements ect..
- Fully understanding the complex development lifecycle and application development/testing and release process I skilfully engineered the Global processes and procedures to cater for all change types and releases, ensuring a system availably of over 99%, a 20% increase, prior to me starting.
- This design and development of Change Management within CEVA drew on all my communication and influencing skills with stakeholders, all levels / 3rd Party suppliers and vendors.
- Although using technology to facilitate, Skype, video conferencing, this still needed my personal touch and resulted in me traveling extensively throughout Brazil, USA, Europe, Asia and India consolidating, streamlining process and procedure to protect CEVA's investments.
- This has given me an excellent understanding of working differences and culture enabling me to understand and tackle even the most difficult stakeholders.
Consultant/Contractor (Change and Service Management)
CEVA Logistics
09.2010 - 10.2012
- I was brought into CEVA as a contractor, because of my extensive change Management experience to improve their Service Delivery functions (Major Incident, Problem and Change Management).
- I set out and delivered a full End to End Change Management roadmap, ITIL aligned, streamlined, OIS Audit compliant, stabilising and putting in controls into CEVAs IT environment which drastically reduced the disruption and downtime caused by poor change planning.
- Alongside this I also advised and managed similar programs for Incident and Problem management.
- CEVA was in the middle of 'outsourcing' parts of the IT Service Management work, but lacked direction and understanding with no clear roadmap.
- I was one of the key stakeholders who designed and negotiated outsourcing services, ensuring KPIs where reverent and ensures value for money and service stability.
- I initially came on a 3 month contract, this was extended several times, then I was offered a permanent role to continue to evolve Change Management at CEVA , which I accepted (see above).
ISD Change Manager
Transaction Network Services (TNS)
05.2008 - 09.2010
- Company Overview: Transaction Network Services (TNS) delivers solutions for the payments, financial and telecommunication industries globally and operates some of the largest real-time community-based networks in the world.
- Skilfully managed change procedures and processes, electronic transactions (data signals and conversion of) on behalf of hundreds of global clients, including major banking groups Barclays and RBS; managed 3rd party stakeholder relationships including British Telecom.
- Acted as a centre of influence for up to 60 internal / external stakeholders Europe wide to ensure an efficient service delivery; adopted proactive measures to pre-empt system errors.
- Dispensed pivotal expert advice to internal operations, technical development and sales departments to ensure a cohesive mesh of functionality and deliverables.
- Introduced an accountability culture that exposed previously hidden change faults and championed the adoption of service level agreements.
- Revamped the reporting structures to improve cross functional collaboration, deployment of dedicated specialisms, and produce timely and accurate automated management reports that aligned TNS with industry and ITIL best practise.
- Transaction Network Services (TNS) delivers solutions for the payments, financial and telecommunication industries globally and operates some of the largest real-time community-based networks in the world.
Business / Technical Change Manager
Computer Sciences Corporation (CSC)
02.2007 - 04.2008
- Company Overview: Computer Sciences Corporation (CSC) is the world's largest independent IT services company employing 92,000 staff.
- Assigned to the Network Rail and Transport for London accounts; reviewed and approved all changes to the IT infrastructure in accordance to ITIL governance.
- Moulded Transport for London to the CSC methodology. Delivered group and one-to-one training to a team of 12 key staff for up to 3 days per week.
- Chaired weekly change approval meetings, documented approvals and managed daily service review meetings.
- Managed a 3 staff India based support function.
- Liaised with the end-user customers to ensure client deliverables were met while simultaneously monitoring IT compliance.
- Computer Sciences Corporation (CSC) is the world's largest independent IT services company employing 92,000 staff.
Transition Manager
Computer Sciences Corporation (CSC)
01.2006 - 01.2007
- Provided expertise to the project management office by evaluating, monitoring and improving business change methodologies.
Work Package Manager
Computer Sciences Corporation (CSC)
01.2005 - 01.2006
- Designed, developed and implemented new systems and processes including change control processes, ITIL and price methodologies.
- Created SLAs and devised KPIs by negotiating with 4 key stakeholders.
- Performed Health and Safety Officer duties at a 200 staff CSC building.
Projects and Applications Manager
ex Royal Mail - (Consignia)
01.2001 - 01.2004
- Managed the project office interface and SLAs with a key client, Royal Mail.
- Expertly delivered change management, resource planning and time / cost planning.
Asset Manager
ex Royal Mail (Consignia)
01.2000 - 01.2001
- Gained Royal Mail sign-off for all builds and applications, consolidated small legacy systems to an improved SAP system.
- Successfully completed a 26,000 piece IT asset audit by designing an innovative PDA based barcode reader to speed up the process.
Computer Contractor
Boots,Thomas Cook,Adtranz,Cap Gemini,Post Office
UK
01.1996 - 01.2000
- A variety of roles including: Computer Contractor, Computer Manager, Production Control / Planner.
- Delivered projects on schedule through diligent planning and time management skills.
Production planner
Johnson & Nephew
Ambergate, Derbyshire
01.1985 - 01.1996
- Oversaw logistics arrangements to ensure timely product delivery.
- Coordinated cross-departmental efforts to optimise workflow efficiency.
- Prepared comprehensive production reports for management analysis.
- Collaborated with sales team to enhance accuracy of customer demand forecasts.
Education
GCSEs - General education
Mortimer Wilson
Alfreton, Derbyshire 09/1977 - 05/1984
Skills
- IT infrastructure library
- Business intelligence tools
- Risk assessment capabilities
- IT budgeting acumen
- Data analysis and visualisation
- Incident response strategies
- Cross-Functional liaison
Languages
English
Native
Certification
ITIL, Prince 2, LEAN,Six sigma,
Affiliations
Travel
Timeline
Senior Technical Specialist (Change Management)
Diebold Nixdorf
01.2019 - 06.2025
Change Manager Lead (UK and Europe)
Equifax
10.2017 - 12.2018
Global Transition and Change Manager
CEVA Logistics
01.2016 - 01.2017
IS&S Change and Configuration Manager
CEVA Logistics
09.2012 - 01.2016
Consultant/Contractor (Change and Service Management)
CEVA Logistics
09.2010 - 10.2012
ISD Change Manager
Transaction Network Services (TNS)
05.2008 - 09.2010
Business / Technical Change Manager
Computer Sciences Corporation (CSC)
02.2007 - 04.2008
Transition Manager
Computer Sciences Corporation (CSC)
01.2006 - 01.2007
Work Package Manager
Computer Sciences Corporation (CSC)
01.2005 - 01.2006
Projects and Applications Manager
ex Royal Mail - (Consignia)
01.2001 - 01.2004
Asset Manager
ex Royal Mail (Consignia)
01.2000 - 01.2001
Computer Contractor
Boots,Thomas Cook,Adtranz,Cap Gemini,Post Office
01.1996 - 01.2000
Production planner
Johnson & Nephew
01.1985 - 01.1996
GCSEs - General education
Mortimer Wilson
09/1977 - 05/1984
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