Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Maraya Stoyanova

Maraya Stoyanova

Brentwood,Essex
Business opportunities are like buses, there’s always another one coming.
Richard Branson

Summary

Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

5
5
years of professional experience
12
12
years of post-secondary education

Work history

Cafe Waitress

Lampata Coffee Shop
Sofia
05.2020 - 03.2022
  • Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
  • Resolved customer queries calmly, working with management to achieve positive outcomes.
  • Maintained spotlessly clean dining environments for continued best hygiene standards.
  • Adhered to all food health and hygiene regulations, maintaining safe, compliant service provisions.
  • Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Hostess

Happy Bar & Grill
Sofia
05.2017 - 05.2019
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
  • Prepared dining room for special functions.
  • Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
  • Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Assigned guests to specific tables or waiting reception.
  • Provided receipts and invoices and collected payments from customers.
  • Provided guests with menus and recommended specials.

Education

Beauty

Brows and Lips by Gera , Sofia
05.2023 - 09.2023
  • Completed professional development in Permanent Make Up for Brows and Lips.

10 Teodor Trayanov High School Diploma, Sofia
09.2006 - 05.2018

Skills

  • Wonderful Communication Etiquette
  • Exceptional customer service
  • Food hygiene adept
  • Menu knowledge
  • Reservations management
  • Efficient under pressure
  • Extensive hospitality background
  • Barista experience
  • Organised and reliable

Languages

Bulgarian
Native
English
Elementary (A2)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Brows and Lips by Gera - , Beauty
05.2023 - 09.2023
Cafe Waitress - Lampata Coffee Shop
05.2020 - 03.2022
Hostess - Happy Bar & Grill
05.2017 - 05.2019
10 Teodor Trayanov High School Diploma - ,
09.2006 - 05.2018

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Maraya Stoyanova