Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
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Maracine F. Alin

Maracine F. Alin

Luton,Bedfordshire

Summary

Accomplished professional with expertise in strategic planning and analysis, business operations, and regulatory compliance. Demonstrates strong leadership competence through effective staff leadership and training, fostering team motivation and workplace mediation. Committed to continuous process improvement and customer service excellence, with a focus on ethical standards and performance management. Adept at coaching and mentoring, driving business development, and managing supply chain operations. Career goals include leveraging skills in staff management and scheduling to enhance organisational efficiency.

Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in management role.

Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control.

Overview

21
21
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work history

Supervisor

Grosvenor Casino
Luton, Bedfordshire
08.2019 - 05.2025
  • Monitored employee attendance records for maintaining discipline within the team.
  • Improved team efficiency by implementing new scheduling practices.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Managed daily operations to increase productivity.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Provided constructive feedback to staff for improved performance levels.
  • Identified potential risks and mitigated them through proactive measures.

Pit Manager

City of Dreams Mediterranean
Nicosia
01.2018 - 01.2019
  • Oversee the pit operation assuring that games are run smoothly, supervise dealers and watch them for errors, ensure that proper procedures are followed, and open and close table games.
  • Oversee the paperwork involved with the games, make sure payoffs are handled correctly, handle disputes between dealers and players, and assure casino guests are treated properly.
  • Actively contributing to preopening school by providing training for the dealers and supervisors
  • Contributing to speed up the formation of a new team as well as maintaining a communication bridge between the customers and casino management, to enhance their experience.

Gaming Surveillance

Resort World Sentosa
Singapore
01.2013 - 01.2018
  • Spearhead day-to-day operations of the organization with an aim to ensure a seamless workflow.
  • Investigate fraud and scam activities for table games and slots.
  • Supervise and ensure EGM machines and table games running smoothly.
  • Competently involved in evaluating table game performance as per set standards.
  • Assured the efficient deployment of the rostering system which helped the department to sustain with lower resources 10-15%.
  • After I join the team and I shared my gaming experience with the entire department, the overall performance of the proactive observations on irregularities, theft and illegal activities, increased by over 50%.

Casino Shift Manager

Royal International Gaming Club
Halong Bay
01.2012 - 01.2013
  • Oversee casino general operations, ensuring the realization of set objectives.
  • Collaborated with departments to ensure customer satisfaction and operational efficiency.
  • Identified and resolved customer issues and provided business solutions to meet client needs.
  • Established a roster system for the entire gaming and nongaming personal.
  • Boosted casino revenues by up to 10% by developing and launching a revenue tracking system per table.
  • Reorganizing card room control in order to save on card expenses up to 20%.

Assistant Casino Director

Valoro Casino by Metropolis Group
Timisoara
01.2009 - 01.2012
  • Delivered active assistance to the casino director regarding casino activities, overall system performance, and marketing.
  • Developed and implemented strategic initiatives, aiming to attain business objectives while monitoring table games performance.
  • Assured compliance with state gaming regulations.
  • Create and managed rosters of the staff for all departments.
  • Increased casino revenues by 30% and reorganized entire slot department day by day activity.

Pit Manager up to Gaming Shift Manager

Sand's and The Venetian Macao Limited
Macao
01.2004 - 01.2009
  • Strategically positioned as pit manager in the opening team for Sands.
  • Directed gaming operations for multiple pits up to 30-40 tables and later promoted to Shift Manager.
  • Provided excellent customer service and effectively solved routine issues of patrons and staff.
  • Actively participating in rewriting gaming procedures in order to meet the unexpected influx of customers and success that Sands witness.
  • Recognized by upper management for excellent performance and promoted to shift manager while involving in the opening team of The Venetian.

Pit Manager

Grand Diamond City Casino
PoiPet
  • Additional Experience as Pit Manager, Grand Diamond City Casino, PoiPet Cambodia and several other casinos in Romania and Czech Republic, as a Supervisor and Dealer.

Education

Master of Business Administration - Business Administration

Murdoch University
Singapore
/2016 - 07.2018

Skills

  • Strategic Planning & Analysis
  • Coaching & Mentoring
  • Continuous Process Improvement
  • Performance Management
  • Policies & Procedures
  • Regulatory Compliance
  • Business Operations
  • Staff Leadership & Training
  • Leadership competence
  • Ethical standards
  • Customer services excellence
  • Workplace mediation
  • Business development
  • Staff management
  • Staff scheduling
  • Supply chain management
  • Team motivation

Certification

  • Leadership and Hospitality, Kirby L&H
  • Gaming Protection, Bill Zender & Associates
  • Gaming Protection, Willy J. Allison

Languages

Romanian
Native
English
Advanced
Thai
Beginner

Timeline

Supervisor

Grosvenor Casino
08.2019 - 05.2025

Pit Manager

City of Dreams Mediterranean
01.2018 - 01.2019

Gaming Surveillance

Resort World Sentosa
01.2013 - 01.2018

Casino Shift Manager

Royal International Gaming Club
01.2012 - 01.2013

Assistant Casino Director

Valoro Casino by Metropolis Group
01.2009 - 01.2012

Pit Manager up to Gaming Shift Manager

Sand's and The Venetian Macao Limited
01.2004 - 01.2009

Pit Manager

Grand Diamond City Casino

Master of Business Administration - Business Administration

Murdoch University
/2016 - 07.2018
Maracine F. Alin