María Amparo García Martínez

Several Jobs during period working in Origin for 11 years:

• Data Entry Administrator and office assistant, Temporary worker From: 15/10/2014 to 02/02/2015
• Office Planner - 02/02/2015
• Onboarding Service Team Leader, From 01/01/2016
• Senior Sales Operations Team Leader, From 01/01/2019
• Partner Services Manager, From 01/01/2023
• Head of Partner Services, From 01/01/2024
• Developed strong company culture by implementing leadership development program
• Pioneered use of advanced analytics tools, improving operational efficiency.
• Secured key client accounts for sustained firm growth.

• Warehouse Operative, Temp, 09/2014 to 10/2014
• Filed records to maintain accurate stock documentation.
• Assisted in logistics planning for seamless transportation of goods.
• Reduced damages with careful handling and storage of fragile items.

• Oversaw operations of claims customer service to ensure high-quality support for clients.
• Managed over 100 audited, and reported on quality of human resources processes, ensuring adherence to standards.
• Coordinated team meetings for effective communication and project alignment.
• Instructed employees on company policies and procedures, promoting compliance and consistency across organization.
• Coordinated interviews and communications for recruiting department, enhancing candidate experience and streamlining hiring process.
• Training new recruits for new job.
• Development of service billing system returns.
• Performed data entry in back office for claims processing with focus on accuracy.
• Receiving and outbound calls, satisfaction surveys, call audit
• Leveraged data analytics tools for informed decision-making strategy.

• Updated company database to ensure accurate and accessible information for team use.
• Managed invoice processing tasks accurately and efficiently.
• Organized and maintained medical records to ensure compliance with regulations.
• Assisted healthcare professionals in paediatric clinic to deliver quality patient care - Managed 20 patients per day.

• Analysed complex data sets for informed decision-making processes.
• Monthly Sales Report
• Enhanced project visibility with comprehensive reporting and documentation.
• Customer invoices report
• Flexible hours(December 97- November 98)

• Coordinated specialist treatment for residents with health professionals, facilitating tailored healthcare solutions.
• Led team meetings to enhance coordination of care services across departments, ensuring comprehensive resident support.
• Adapted work schedule to meet departmental needs, providing consistent support during peak times from March 1996 to December 1997.

• Administrative Data entry - Managed over 50 reports per day
• Created comprehensive project plans to meet stringent deadlines.
• Streamlined communication process for improved project efficiency.
• During January and February.

• Led claims customer department
• Managed daily cash operations for central cashier department
• From October 1994 to June 1995.