Front Office Supervisor
FOUR POINTS BY SHERATON
Brighton
- Supervised daily front desk operations, ensuring seamless guest experiences through professional management of Opera PMS and ResApp for check-ins, check-outs, reservations, and room allocations.
- Delivered exceptional bilingual guest service (Spanish/English), efficiently resolving issues with empathy, professionalism, and a focus on guest satisfaction.
- Led and supported front desk staff, providing on-the-job training and ensuring adherence to company service standards and operational procedures.
- Coordinated with Housekeeping, Maintenance, and Food & Beverage teams to maintain efficient communication and operational flow.
- Oversaw cash handling, billing, and payment processing, maintaining accuracy and compliance with Marriott's financial and security protocols.
- Promoted and upheld Marriott's core values-Integrity, Respect, Commitment to Quality, and Teamwork-fostering a positive and collaborative workplace environment.
- Demonstrated strong adaptability and problem-solving skills, managing high-demand shifts and effectively supporting guests from diverse cultural backgrounds.
- Ensured confidentiality and data protection, maintaining compliance with Marriott's strict privacy and security policies for guest and company information.