Mara-Ioana Stingaciu
Whistable,Kent
Summary
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Aspiring hotel management professional with a strong foundation in the hospitality industry, cultivated through a family background in high-level hotel and restaurant management in London. Committed to pursuing advanced studies at Hotel School The Hague in Amsterdam while gaining global experience in hospitality management. Knowledgeable in operational standards and customer service excellence, with a passion for enhancing guest experiences.
Overview
1
1
year of professional experience
Work history
English tutor
Self-employed
London, Middlesex
09.2024 - 01.2025
- Assisted students in improving reading comprehension and writing skills through tailored lesson plans.
- Engaged learners in interactive discussions to foster critical thinking and enhance vocabulary.
- Evaluated student progress regularly to identify areas for improvement and adjust teaching methods accordingly.
- Collaborated with parents to provide updates on student achievements and discuss strategies for support.
- Advanced language skills to ensure academic success in English subject areas.
- Coordinated with parents regarding pupil progress-ensuring consistent improvement.
- Prepared students for examinations, resulting in improved test scores.
Waitress assistant
Toby Carvery
London, Greater London
09.2024 - 01.2025
- Assisted in serving customers by delivering food and beverages promptly.
- Maintained cleanliness and organisation of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Engaged with customers to address inquiries and provide menu recommendations.
- Greeted and welcomed guests upon arrival, ensuring a warm and friendly atmosphere.
Hotel Intern
Marriott Hotels
London, Greater London
06.2024 - 08.2024
- Assisted front desk staff in managing guest check-ins and check-outs efficiently.
- Coordinated with housekeeping to ensure timely room preparation for incoming guests.
- Responded to guest inquiries and requests in a professional and courteous manner.
- Supported event planning team by preparing meeting rooms and ensuring necessary supplies were available.
- Maintained cleanliness and organisation of common areas to enhance guest experience.
- Documented guest feedback and reported issues to management for prompt resolution.
- Collaborated with team members to uphold high standards of customer service throughout the hotel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Responded to guest inquiries and resolved issues promptly to maintain a positive atmosphere.
- Prepared and served food and beverages in compliance with health and safety regulations.
- Participated in team meetings to discuss service improvements and share feedback.
- Engaged with attendees during events to provide information and assist with inquiries.
- Delivered high-quality front-of-house service in a luxury hospitality environment
- Supported multiple departments: Front Desk, Housekeeping, Room Service, Private Dining & Events, Afternoon Tea, Executive Lounge, and Kitchen
- Provided exceptional guest experience as Hostess and Waitress in the restaurant and bar
- Maintained high standards of professionalism, presentation, and customer care across all roles
Education
GCSEs -
Wren Academy Enfield
London 09.2020 - 06.2025
A-Levels - Economics, Business, Politics
Simon Langton Grammar School For Boys
Canterbury, Kent 09.2025 -
Skills
- Multitasking proficiency
- Organizational skills
- Customer engagement
- Team collaboration
- Leadership abilities
- Time management strategies
- Attention to detail
Languages
English
Fluent
Romanian
Native
References
References available upon request.
Timeline
A-Levels - Economics, Business, Politics
Simon Langton Grammar School For Boys
09.2025 -
English tutor
Self-employed
09.2024 - 01.2025
Waitress assistant
Toby Carvery
09.2024 - 01.2025
Hotel Intern
Marriott Hotels
06.2024 - 08.2024
GCSEs -
Wren Academy Enfield
09.2020 - 06.2025
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