Maqsood Ahmad
Bodmin,United Kingdom
Summary
Passionate and detail-oriented hospitality professional with a Master's degree in International Tourism, Hospitality, and Events Management from Oxford Brookes University. I have extensive experience in five-star hotel reception and event coordination, as well as customer service and sales at Bodmin Jail Attraction and Hotel. Eager to contribute to a dynamic role, I aim to be a collaborative team player, bringing a strong commitment to delivering exceptional guest experiences and driving innovation in the industry. Ready to embark on a new journey in tourism and hospitality.
Overview
11
11
years of professional experience
Work history
Placement Student
Bodmin Jail
Bodmin, Cornwall
2023.10 - Current
- Served at the museum reception, welcoming and assisting guests.
- Handled customer inquiries over the phone and through social media.
- Provided information on tours and events at the attraction.
- Processed ticket sales and managed bookings.
- Worked in the gift shop, upselling products to visitors.
- Conducted weekly stock inventory in the gift shop.
- Assisted in hotel housekeeping, ensuring room cleanliness and order.
- Supported the front office with guest check-ins and administrative tasks.
- Developed strong communication and customer service skills.
- Gained a well-rounded understanding of museum and hotel operations
VOLUNTEER HELPER
Buckingham Old Gaol
Buckingham
2023.06 - 2023.09
- Assisted a teacher as a volunteer in redesigning the existing interpretation agenda utilizing archived collections.
OPERATIONS MANAGER
Hunza Lounge
Hunza Gilgit Baltistan
2019.01 - 2022.07
- Developed and implemented operational strategies to drive growth and enhance efficiency.
- Built strong relationships with senior stakeholders and team members, fostering collaboration and support.
- Established guidelines for managing holidays and sick leave, while identifying key operational opportunities and challenges for informed decision-making.
MUSEUM CURATOR (VOLUNTEER)
Kalasha Dur Museum
Chitral
2018.10 - 2018.12
- Voluntarily joined the team of Kalasha Dur museum and was assigned the task of looking after the collections and developing ways for its interpretation through exhibitions, publications and events.
RECEPTIONIST
Pearl Continental Hotel
Murree Islamabad
2018.06 - 2018.09
- Managed all check-ins and check-outs, welcoming guests and ensuring smooth arrivals.
- Handled special requests, including taxi bookings, wake-up calls, and promoting services like spa and sauna.
- Maintained in-house communication and focused on ensuring guest satisfaction.
TOUR LEADER (VOLUNTEER)
Quaidian Adventure Club
Islamabad
2014.01 - 2017.12
- Undertaking research and planning tours
- Organizing and leading excursion trips
- Arrangements for transportation and accommodations
- Communicating a range of information on itineraries, destinations and culture
- Dealing with promoters, venue managers, and ticket agents.
EVENTS INTERN
Serena Hotel
Islamabad
2016.07 - 2016.09
- Supported Head Events Coordinator with daily operational functions
- Worked directly with marketing to publicize events
- Assisted various business groups with document organization in preparation for events.
EVENT COORDINATOR (VOLUNTEER)
Oxford University Press
Islamabad
2016.05 - 2016.05
- Coordinated event entertainment including music, live performers and guest speakers
- Implemented and followed plans detailed by event managers and planners
- Gathered post-event constructive feedback from attendees to improve future events
- Coordinated accommodation, transportation and catering for presenters and attendees.
VOLUNTEER EVENT COORDINATOR
District Govt
Chitral
2016.04 - 2016.05
- Worked with marketing team to create engaging event advertisements in print, tv, radio and social media
- Managed event operations including welcoming guests, directing event set-up and organising vendors
- Coordinated event entertainment including music, live performers and guest speakers.
INTERN
Pakistan Television
Islamabad
2014.06 - 2014.08
- Pakistan Television Market analysis and research on competition
- Support the marketing team in daily administrative task
- Prepare promotional presentation
- Managed and updated company database
- Assisted in organizing marketing events and campaigns.
Education
MSC - INTERNATIONAL HOSPITALITY TOURISM AND EVENTS MANAGEMENT -
Oxford Brookes University
BBA - BUISNESS ADMINISTRATION - undefined
Quaid e Azam University
Skills
- Microsoft Office Suite
- Opera
- Critical Thinking
- Multitasking
- Teamwork
- Customer Service
- Event operations support
- Planning and Scheduling
- Reception management
- Upselling
- Presentation Skills
- Strong Verbal Communication
- Attention to details
- Curation
- Tour Guiding
- Social media marketing
- Multilingual
- Brand representation
- Security understanding
- Customer relations
- Cash handling
Languages
Pashto
English
Urdu
Hindi
References
References available upon request.
Timeline
Placement Student
Bodmin Jail
2023.10 - Current
VOLUNTEER HELPER
Buckingham Old Gaol
2023.06 - 2023.09
OPERATIONS MANAGER
Hunza Lounge
2019.01 - 2022.07
MUSEUM CURATOR (VOLUNTEER)
Kalasha Dur Museum
2018.10 - 2018.12
RECEPTIONIST
Pearl Continental Hotel
2018.06 - 2018.09
EVENTS INTERN
Serena Hotel
2016.07 - 2016.09
EVENT COORDINATOR (VOLUNTEER)
Oxford University Press
2016.05 - 2016.05
VOLUNTEER EVENT COORDINATOR
District Govt
2016.04 - 2016.05
INTERN
Pakistan Television
2014.06 - 2014.08
TOUR LEADER (VOLUNTEER)
Quaidian Adventure Club
2014.01 - 2017.12
MSC - INTERNATIONAL HOSPITALITY TOURISM AND EVENTS MANAGEMENT -
Oxford Brookes University
BBA - BUISNESS ADMINISTRATION - undefined
Quaid e Azam University