Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Maqsood Ahmad

Bodmin,United Kingdom

Summary

Passionate and detail-oriented hospitality professional with a Master's degree in International Tourism, Hospitality, and Events Management from Oxford Brookes University. I have extensive experience in five-star hotel reception and event coordination, as well as customer service and sales at Bodmin Jail Attraction and Hotel. Eager to contribute to a dynamic role, I aim to be a collaborative team player, bringing a strong commitment to delivering exceptional guest experiences and driving innovation in the industry. Ready to embark on a new journey in tourism and hospitality.

Overview

11
11
years of professional experience

Work history

Placement Student

Bodmin Jail
Bodmin, Cornwall
10.2023 - Current
  • Served at the museum reception, welcoming and assisting guests.
  • Handled customer inquiries over the phone and through social media.
  • Provided information on tours and events at the attraction.
  • Processed ticket sales and managed bookings.
  • Worked in the gift shop, upselling products to visitors.
  • Conducted weekly stock inventory in the gift shop.
  • Assisted in hotel housekeeping, ensuring room cleanliness and order.
  • Supported the front office with guest check-ins and administrative tasks.
  • Developed strong communication and customer service skills.
  • Gained a well-rounded understanding of museum and hotel operations

VOLUNTEER HELPER

Buckingham Old Gaol
Buckingham
06.2023 - 09.2023
  • Assisted a teacher as a volunteer in redesigning the existing interpretation agenda utilizing archived collections.


OPERATIONS MANAGER

Hunza Lounge
Hunza Gilgit Baltistan
01.2019 - 07.2022
  • Developed and implemented operational strategies to drive growth and enhance efficiency.
  • Built strong relationships with senior stakeholders and team members, fostering collaboration and support.
  • Established guidelines for managing holidays and sick leave, while identifying key operational opportunities and challenges for informed decision-making.

MUSEUM CURATOR (VOLUNTEER)

Kalasha Dur Museum
Chitral
10.2018 - 12.2018
  • Voluntarily joined the team of Kalasha Dur museum and was assigned the task of looking after the collections and developing ways for its interpretation through exhibitions, publications and events.

RECEPTIONIST

Pearl Continental Hotel
Murree Islamabad
06.2018 - 09.2018
  • Managed all check-ins and check-outs, welcoming guests and ensuring smooth arrivals.
  • Handled special requests, including taxi bookings, wake-up calls, and promoting services like spa and sauna.
  • Maintained in-house communication and focused on ensuring guest satisfaction.

TOUR LEADER (VOLUNTEER)

Quaidian Adventure Club
Islamabad
01.2014 - 12.2017
  • Undertaking research and planning tours
  • Organizing and leading excursion trips
  • Arrangements for transportation and accommodations
  • Communicating a range of information on itineraries, destinations and culture
  • Dealing with promoters, venue managers, and ticket agents.

EVENTS INTERN

Serena Hotel
Islamabad
07.2016 - 09.2016
  • Supported Head Events Coordinator with daily operational functions
  • Worked directly with marketing to publicize events
  • Assisted various business groups with document organization in preparation for events.

EVENT COORDINATOR (VOLUNTEER)

Oxford University Press
Islamabad
05.2016 - 05.2016
  • Coordinated event entertainment including music, live performers and guest speakers
  • Implemented and followed plans detailed by event managers and planners
  • Gathered post-event constructive feedback from attendees to improve future events
  • Coordinated accommodation, transportation and catering for presenters and attendees.

VOLUNTEER EVENT COORDINATOR

District Govt
Chitral
04.2016 - 05.2016
  • Worked with marketing team to create engaging event advertisements in print, tv, radio and social media
  • Managed event operations including welcoming guests, directing event set-up and organising vendors
  • Coordinated event entertainment including music, live performers and guest speakers.

INTERN

Pakistan Television
Islamabad
06.2014 - 08.2014
  • Pakistan Television Market analysis and research on competition
  • Support the marketing team in daily administrative task
  • Prepare promotional presentation
  • Managed and updated company database
  • Assisted in organizing marketing events and campaigns.

Education

MSC - INTERNATIONAL HOSPITALITY TOURISM AND EVENTS MANAGEMENT -

Oxford Brookes University

BBA - BUISNESS ADMINISTRATION - undefined

Quaid e Azam University

Skills

  • Microsoft Office Suite
  • Opera
  • Critical Thinking
  • Multitasking
  • Teamwork
  • Customer Service
  • Event operations support
  • Planning and Scheduling
  • Reception management
  • Upselling
  • Presentation Skills
  • Strong Verbal Communication
  • Attention to details
  • Curation
  • Tour Guiding
  • Social media marketing
  • Multilingual
  • Brand representation
  • Security understanding
  • Customer relations
  • Cash handling

Languages

Pashto
English
Urdu
Hindi

References

References available upon request.

Timeline

Placement Student

Bodmin Jail
10.2023 - Current

VOLUNTEER HELPER

Buckingham Old Gaol
06.2023 - 09.2023

OPERATIONS MANAGER

Hunza Lounge
01.2019 - 07.2022

MUSEUM CURATOR (VOLUNTEER)

Kalasha Dur Museum
10.2018 - 12.2018

RECEPTIONIST

Pearl Continental Hotel
06.2018 - 09.2018

EVENTS INTERN

Serena Hotel
07.2016 - 09.2016

EVENT COORDINATOR (VOLUNTEER)

Oxford University Press
05.2016 - 05.2016

VOLUNTEER EVENT COORDINATOR

District Govt
04.2016 - 05.2016

INTERN

Pakistan Television
06.2014 - 08.2014

TOUR LEADER (VOLUNTEER)

Quaidian Adventure Club
01.2014 - 12.2017

MSC - INTERNATIONAL HOSPITALITY TOURISM AND EVENTS MANAGEMENT -

Oxford Brookes University

BBA - BUISNESS ADMINISTRATION - undefined

Quaid e Azam University

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Maqsood Ahmad