Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
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MAQHMADAM MILAQUL-HASANATH

Manchester,Lancashire

Summary

As a driven and passionate individual, always motivated by the challenge of creating solutions that truly make an impact—whether it’s streamlining processes, leading teams, or shaping the bigger picture. With a solid foundation in business and HR, I’ve learned to blend creativity with strategy, maintaining a sharp focus to keep things moving forward. I thrive in collaborative environments, love diving into problem-solving, and constantly finding ways to improve efficiency. What excites me most is the opportunity to apply my skills, fresh perspectives, and passion to drive growth and make a meaningful difference wherever I go.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work history

Account manager

CarFinance247
Manchester
06.2025 - Current
  • Secured finance approvals by liaising directly with lenders.
  • Ensured compliance by conducting customer verification checks using Equifax and other tools.
  • Fostered trust-based relationships, driving engagement and vehicle purchase decisions.
  • Provided clear guidance throughout finance process to enhance retention.
  • Oversaw and managed up to 60 accounts simultaneously, ensuring each received prompt and focused attention

Customer Relations executive

First Central
Manchester
09.2024 - 04.2025
  • Created spreadsheets to automate routine tasks, including payment processing and Investigation timeline. This increased efficiency, reduce errors, and focus on complex customer issues.
  • Managed customer complaints by establishing timelines for swift resolution. Handled challenging situations calmly, maintaining high-quality customer relations under pressure.
  • Conducted thorough root cause analysis on backdated complaints, identifying patterns for systemic improvement.
  • Collaborated with FOS to resolve issues and supplied evidence supporting company's stance.
  • Delivered training sessions for the team based in South Africa, ensuring alignment with company goals and enhancing performance.

Third Party Claims and Intervention

First Central
10.2023 - 09.2024
  • Proactively managed third-party claims from initial notification to settlement, capturing over 75 claims in my 2nd month - saving over £100,000 for the business.
  • Collaborated with appointed suppliers to secure optimal settlements.
  • Upsold insurance products, including vehicle hire and repairs, enhancing revenue streams.
  • Identified high-value claims and conducted thorough initial investigations.
  • Employed critical thinking to analyse problems, assess solutions, and drive informed decisions.

Waitress

Yours Restaurant and Bar
Manchester
06.2021 - 01.2023
  • Delivered exceptional customer service, fostering a friendly and welcoming atmosphere.
  • Accurately processed food and beverage orders using POS systems or order slips. Addressed customer needs by discussing menu items and noting special requests.
  • Suggested upselling items to enhance guest experience and satisfaction.
  • Managed customer payments and processed transactions efficiently.
  • Collaborated with kitchen and bar staff to ensure seamless service delivery.

Event Assistant

Hilton
Manchester, Lancashire
06.2022 - 01.2023
  • Ensured guests felt welcome and comfortable throughout events. Anticipating and addressed guests' needs promptly.
  • Oversaw various event types, sizes, and requirements with flexibility (Award ceremonies, Football events, Weddings, Work meetings)
  • Assisted with event setup and clean-up to maintain an organised venue.

Warehouse Operative

Salisbury's
01.2021 - 05.2021

Admin Assistant

Royal Mail Group
Stoke-on-Trent
11.2020 - 01.2021
  • Streamlined mail sorting and address handling during Christmas period.
  • Managed increased mail volume due to gifts and online orders.
  • Enhanced efficiency within fast-paced environment, consistently meeting deadlines.
  • Conducted address verification to minimise delivery errors.

Warehouse Operative

Dunelm
Stoke-on-Trent
06.2020 - 09.2020
  • Packing goods and receiving deliveries of goods and supplies.
  • Completed work following safety rules for best working practices.
  • Minimised product damage, ensuring goods were correctly oversaw and stored to task specifications.
  • Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Performed tagging and labelling of warehouse inventory.

Food and Beverage Assistant

Alton Towers Resort
03.2019 - 04.2020
  • Constantly serving customers on tills and in a challenging environment.
  • Working in the kitchen to ensure high-quality food preparation and timely delivery.
  • Demonstrating speed and agility in a demanding environment.
  • Strong knowledge of food safety and hygiene.

Sales assistant/Fragrance advisor

Boots
10.2019 - 01.2020
  • Possessed deep knowledge of various fragrance brands, guiding customers in product selection. Proactively promoted additional products to enhance customer experience and boost sales.
  • Handled till operations efficiently, managing payments and receipts with accuracy.
  • Addressed customer concerns promptly maintaining satisfaction.
  • Training new staff on products, tills and customer service

Education

Bachelor of Arts - Human Resources AND Business

Manchester Metropolitan University
09.2020 - 07.2023

A-Levels - Law, Business and Theatre

Newcastle Under Lyme College
09.2018 - 07.2020

GCSEs - All

Clayton Hall Business And Language College
09.2013 - 06.2018

Skills

  • Problem-Solving Skills
  • Adaptability
  • Leadership
  • Creativity
  • Customer Service
  • Analytical Skills
  • Microsoft Word, Excel and Project
  • Public speaking talent

Accomplishments

  • My Art work got exhibited in an Art gallery
  • Sport Leader
  • Created a Customise Shoe business
  • Volunteer Work - Charity Events, Library (summer reading challenge)
  • Designed a customised shoe for Erling Haaland

Affiliations

  • Art/ Design/ Creating - Modelling - Reading/Writing - Gym - Cooking

Languages

English

References

References available upon request.

Timeline

Account manager

CarFinance247
06.2025 - Current

Customer Relations executive

First Central
09.2024 - 04.2025

Third Party Claims and Intervention

First Central
10.2023 - 09.2024

Event Assistant

Hilton
06.2022 - 01.2023

Waitress

Yours Restaurant and Bar
06.2021 - 01.2023

Warehouse Operative

Salisbury's
01.2021 - 05.2021

Admin Assistant

Royal Mail Group
11.2020 - 01.2021

Bachelor of Arts - Human Resources AND Business

Manchester Metropolitan University
09.2020 - 07.2023

Warehouse Operative

Dunelm
06.2020 - 09.2020

Sales assistant/Fragrance advisor

Boots
10.2019 - 01.2020

Food and Beverage Assistant

Alton Towers Resort
03.2019 - 04.2020

A-Levels - Law, Business and Theatre

Newcastle Under Lyme College
09.2018 - 07.2020

GCSEs - All

Clayton Hall Business And Language College
09.2013 - 06.2018
MAQHMADAM MILAQUL-HASANATH