MAQHMADAM MILAQUL-HASANATH
Manchester,Lancashire
Summary
As a driven and passionate individual, always motivated by the challenge of creating solutions that truly make an impact—whether it’s streamlining processes, leading teams, or shaping the bigger picture. With a solid foundation in business and HR, I’ve learned to blend creativity with strategy, maintaining a sharp focus to keep things moving forward. I thrive in collaborative environments, love diving into problem-solving, and constantly finding ways to improve efficiency. What excites me most is the opportunity to apply my skills, fresh perspectives, and passion to drive growth and make a meaningful difference wherever I go.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Account manager
CarFinance247
Manchester
06.2025 - Current
- Secured finance approvals by liaising directly with lenders.
- Ensured compliance by conducting customer verification checks using Equifax and other tools.
- Fostered trust-based relationships, driving engagement and vehicle purchase decisions.
- Provided clear guidance throughout finance process to enhance retention.
- Oversaw and managed up to 60 accounts simultaneously, ensuring each received prompt and focused attention
Customer Relations executive
First Central
Manchester
09.2024 - 04.2025
- Created spreadsheets to automate routine tasks, including payment processing and Investigation timeline. This increased efficiency, reduce errors, and focus on complex customer issues.
- Managed customer complaints by establishing timelines for swift resolution. Handled challenging situations calmly, maintaining high-quality customer relations under pressure.
- Conducted thorough root cause analysis on backdated complaints, identifying patterns for systemic improvement.
- Collaborated with FOS to resolve issues and supplied evidence supporting company's stance.
- Delivered training sessions for the team based in South Africa, ensuring alignment with company goals and enhancing performance.
Third Party Claims and Intervention
First Central
10.2023 - 09.2024
- Proactively managed third-party claims from initial notification to settlement, capturing over 75 claims in my 2nd month - saving over £100,000 for the business.
- Collaborated with appointed suppliers to secure optimal settlements.
- Upsold insurance products, including vehicle hire and repairs, enhancing revenue streams.
- Identified high-value claims and conducted thorough initial investigations.
- Employed critical thinking to analyse problems, assess solutions, and drive informed decisions.
Waitress
Yours Restaurant and Bar
Manchester
06.2021 - 01.2023
- Delivered exceptional customer service, fostering a friendly and welcoming atmosphere.
- Accurately processed food and beverage orders using POS systems or order slips. Addressed customer needs by discussing menu items and noting special requests.
- Suggested upselling items to enhance guest experience and satisfaction.
- Managed customer payments and processed transactions efficiently.
- Collaborated with kitchen and bar staff to ensure seamless service delivery.
Event Assistant
Hilton
Manchester, Lancashire
06.2022 - 01.2023
- Ensured guests felt welcome and comfortable throughout events. Anticipating and addressed guests' needs promptly.
- Oversaw various event types, sizes, and requirements with flexibility (Award ceremonies, Football events, Weddings, Work meetings)
- Assisted with event setup and clean-up to maintain an organised venue.
Warehouse Operative
Salisbury's
01.2021 - 05.2021
Admin Assistant
Royal Mail Group
Stoke-on-Trent
11.2020 - 01.2021
- Streamlined mail sorting and address handling during Christmas period.
- Managed increased mail volume due to gifts and online orders.
- Enhanced efficiency within fast-paced environment, consistently meeting deadlines.
- Conducted address verification to minimise delivery errors.
Warehouse Operative
Dunelm
Stoke-on-Trent
06.2020 - 09.2020
- Packing goods and receiving deliveries of goods and supplies.
- Completed work following safety rules for best working practices.
- Minimised product damage, ensuring goods were correctly oversaw and stored to task specifications.
- Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Performed tagging and labelling of warehouse inventory.
Food and Beverage Assistant
Alton Towers Resort
03.2019 - 04.2020
- Constantly serving customers on tills and in a challenging environment.
- Working in the kitchen to ensure high-quality food preparation and timely delivery.
- Demonstrating speed and agility in a demanding environment.
- Strong knowledge of food safety and hygiene.
Sales assistant/Fragrance advisor
Boots
10.2019 - 01.2020
- Possessed deep knowledge of various fragrance brands, guiding customers in product selection. Proactively promoted additional products to enhance customer experience and boost sales.
- Handled till operations efficiently, managing payments and receipts with accuracy.
- Addressed customer concerns promptly maintaining satisfaction.
- Training new staff on products, tills and customer service
Education
Bachelor of Arts - Human Resources AND Business
Manchester Metropolitan University
09.2020 - 07.2023
A-Levels - Law, Business and Theatre
Newcastle Under Lyme College
09.2018 - 07.2020
GCSEs - All
Clayton Hall Business And Language College
09.2013 - 06.2018
Skills
- Problem-Solving Skills
- Adaptability
- Leadership
- Creativity
- Customer Service
- Analytical Skills
- Microsoft Word, Excel and Project
- Public speaking talent
Accomplishments
- My Art work got exhibited in an Art gallery
- Sport Leader
- Created a Customise Shoe business
- Volunteer Work - Charity Events, Library (summer reading challenge)
- Designed a customised shoe for Erling Haaland
Affiliations
- Art/ Design/ Creating - Modelling - Reading/Writing - Gym - Cooking
Languages
English
References
References available upon request.
Timeline
Account manager
CarFinance247
06.2025 - Current
Customer Relations executive
First Central
09.2024 - 04.2025
Third Party Claims and Intervention
First Central
10.2023 - 09.2024
Event Assistant
Hilton
06.2022 - 01.2023
Waitress
Yours Restaurant and Bar
06.2021 - 01.2023
Warehouse Operative
Salisbury's
01.2021 - 05.2021
Admin Assistant
Royal Mail Group
11.2020 - 01.2021
Bachelor of Arts - Human Resources AND Business
Manchester Metropolitan University
09.2020 - 07.2023
Warehouse Operative
Dunelm
06.2020 - 09.2020
Sales assistant/Fragrance advisor
Boots
10.2019 - 01.2020
Food and Beverage Assistant
Alton Towers Resort
03.2019 - 04.2020
A-Levels - Law, Business and Theatre
Newcastle Under Lyme College
09.2018 - 07.2020
GCSEs - All
Clayton Hall Business And Language College
09.2013 - 06.2018
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