Maqhmadam MILAQUL-HASANATH
Manchester
Summary
As a driven, inspiring entrepreneur, I'm always seeking new opportunities to fuel success and create impactful solutions. With a degree in Business and HR Management, I bring a sharp business mindset and a commitment to excellence. My focus is on delivering exceptional results, whether leading teams, streamlining office operations, or shaping corporate vision. With a strong attention to detail, a collaborative spirit, and problem-solving skills, I'm eager to apply my skills, fresh perspectives, and passion to drive growth and make a meaningful impact in any professional environment.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Customer relations executive
First Central
Manchester
2024.09 - Current
- Managed customer complaints by creating timelines for efficient resolution. Ensured all issues were addressed in a professional manner.
- Created a spreadsheets to automate routine tasks, including payment processing and Investigation timeline. This increased efficiency, reduce errors, and focus on complex customer issues.
- Conducted in-depth root cause analysis for backdated complaints, identifying patterns and suggesting systemic changes to prevent recurrence.
- Handled difficult situations calmly, preserving the quality of customer relations under pressure.
- Collaborated with the FOS to resolve issues and provided necessary evidence to support the company's position.
Third Party Claims and Intervention
First Central
2023.10 - 2024.09
- Manage your own caseload of Interventions claims.
- Proactive management of third-party claims from first notification to settlement - Capturing over 75 claims in my second month, saving over £100,000 for the business.
- Deal with our appointed suppliers and garages to achieve the optimum settlement.
- Upsell insurance products, such as vehicle hire, repairs, etc.
- Identify potential high values claims and carry out initial investigations.
- Identify claims where the claimant is injured and wishes to claim for personal injury and correctly pass these to our Personal Injury team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waitress
Yours Restaurant and Bar
Manchester
2021.06 - 2023.01
- Provide exceptional customer service, creating a friendly and welcoming atmosphere.
- Take accurate food/beverage orders using POS system or order slips.
- Address customers' needs, discuss menu items, note special requests, and suggest upselling items.
- Handle customer payments and process transactions.
- Collaborate with kitchen and bar staff for efficient service.
- Thoroughly clean dining areas, waiting areas, and bathrooms for guest comfort and hygiene.
Event Assistant
Hilton
Manchester, Lancashire
2022.06 - 2023.01
- Attending to guests so they feel welcome/comfortable.
- Flexibility to oversee various event types, sizes, and requirements.
- Food and beverage service, accurately taking orders.
- Anticipating guests' needs and addressing requests.
- Assisting with event setup and clean-up, ensuring a well-organized and presentable venue.
Warehouse Operative
Salisbury's
2021.01 - 2021.05
- Listened closely to instructions, conducting fast-paced picking, and packing in line with targets.
- Completed work following safety rules for best working practices.
- Minimised product damage, ensuring goods were correctly managed and stored to task specifications.
- Picked, packed, and dispatched high-volume orders.
- Performed tagging and labelling of warehouse inventory.
Admin Assistant
Royal Mail Group
Stoke-on-Trent
2020.11 - 2021.01
- Mail sorting/efficient address handling during the Christmas period.
- Increased mail volume due to Christmas gifts, and online orders.
- Improved efficiency in fast-paced work environment, meeting deadlines and streamlining processes.
- Managing accurate mail records and tracking delivery dates.
- Address verification to prevent delivery errors.
Warehouse Operative
Dunelm
Stoke-on-Trent
2020.06 - 2020.09
- Packing goods and receiving deliveries of goods and supplies.
- Completed work following safety rules for best working practices.
- Minimised product damage, ensuring goods were correctly oversaw and stored to task specifications.
- Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Performed tagging and labelling of warehouse inventory.
Sales assistant/Fragrance advisor
Boots
2019.10 - 2020.01
- Product knowledge: Deep understanding of various fragrance brands and scents, helping customers find suitable fragrance products.
- Sales/upselling: Proactively promoting additional products.
- Maintain stock: Ensuring a tidy and well-stocked fragrance section.
- Managed till operations: Efficiently handling payments and receipts.
- Customer queries: Addressing inquiries and concerns.
- Training: Assisting in training new staff for enhanced product knowledge and selling techniques.
Food and Beverage Assistant
Alton Towers Resort
2019.03 - 2019.09
- Constantly serving customers on tills and in a challenging environment.
- Working in the kitchen to ensure high-quality food preparation and timely delivery.
- Demonstrating speed and agility in a demanding environment.
- Strong knowledge of food safety and hygiene.
- Exercising excellent customer service skills at Alton Towers.
Sports Leader
Clayton Hall Academy
2017.09 - 2018.06
- Effective communication: Conveying instructions, strategies, and feedback clearly to participants.
- Organizing and planning: Arranging practices, events, and strategies for success.
- Team building: Fostering teamwork and camaraderie.
- Skill development: Improving participants' skills.
- Emotional support: Providing encouragement and support.
- Sports safety: Prioritizing participant well-being and safety.
Education
Bachelor of Arts - Human Resources AND Business
Manchester Metropolitan University
Manchester, MAN 2020.09 - 2023.07
A-Levels - Law, Business and Theatre
Newcastle Under Lyme College
2018.09 - 2020.07
GCSEs - All
Clayton Hall Business and Language College
2013.09 - 2018.06
Skills
- Communication Skills
- Problem-Solving Skills
- Teamwork
- Adaptability
- Leadership
- Technical Skills
- Organizational Skills
- Creativity
- Customer Service
- Analytical Skills
- Digital Literacy
- Motivated self-learner
- Product design experience
- Creative visioning
- Microsoft Excel and Word
Languages
English
Affiliations
- Art/ Design/ Creating
- Gym/ Tennis/ Dance
- Reading/ Writing
- Modelling
- Cooking
Accomplishments
- My Art work got exhibited in an Art gallery
- Sport Leadership
- Created a Customise Shoe business
- Volunteer Work - Charity Events, Library (summer reading challenge)
Additional Information
References on Request, Handling cash transactions from guests., Collaborating with other event staff for smooth operations.
Timeline
Customer relations executive
First Central
2024.09 - Current
Third Party Claims and Intervention
First Central
2023.10 - 2024.09
Event Assistant
Hilton
2022.06 - 2023.01
Waitress
Yours Restaurant and Bar
2021.06 - 2023.01
Warehouse Operative
Salisbury's
2021.01 - 2021.05
Admin Assistant
Royal Mail Group
2020.11 - 2021.01
Bachelor of Arts - Human Resources AND Business
Manchester Metropolitan University
2020.09 - 2023.07
Warehouse Operative
Dunelm
2020.06 - 2020.09
Sales assistant/Fragrance advisor
Boots
2019.10 - 2020.01
Food and Beverage Assistant
Alton Towers Resort
2019.03 - 2019.09
A-Levels - Law, Business and Theatre
Newcastle Under Lyme College
2018.09 - 2020.07
Sports Leader
Clayton Hall Academy
2017.09 - 2018.06
GCSEs - All
Clayton Hall Business and Language College
2013.09 - 2018.06