Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Additional Information
Timeline
Generic

Maqhmadam MILAQUL-HASANATH

Manchester

Summary

As a driven, inspiring entrepreneur, I'm always seeking new opportunities to fuel success and create impactful solutions. With a degree in Business and HR Management, I bring a sharp business mindset and a commitment to excellence. My focus is on delivering exceptional results, whether leading teams, streamlining office operations, or shaping corporate vision. With a strong attention to detail, a collaborative spirit, and problem-solving skills, I'm eager to apply my skills, fresh perspectives, and passion to drive growth and make a meaningful impact in any professional environment.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Customer relations executive

First Central
Manchester
09.2024 - Current
  • Managed customer complaints by creating timelines for efficient resolution. Ensured all issues were addressed in a professional manner.
  • Created a spreadsheets to automate routine tasks, including payment processing and Investigation timeline. This increased efficiency, reduce errors, and focus on complex customer issues.
  • Conducted in-depth root cause analysis for backdated complaints, identifying patterns and suggesting systemic changes to prevent recurrence.
  • Handled difficult situations calmly, preserving the quality of customer relations under pressure.
  • Collaborated with the FOS to resolve issues and provided necessary evidence to support the company's position.

Third Party Claims and Intervention

First Central
10.2023 - 09.2024
  • Manage your own caseload of Interventions claims.
  • Proactive management of third-party claims from first notification to settlement - Capturing over 75 claims in my second month, saving over £100,000 for the business.
  • Deal with our appointed suppliers and garages to achieve the optimum settlement.
  • Upsell insurance products, such as vehicle hire, repairs, etc.
  • Identify potential high values claims and carry out initial investigations.
  • Identify claims where the claimant is injured and wishes to claim for personal injury and correctly pass these to our Personal Injury team.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Waitress

Yours Restaurant and Bar
Manchester
06.2021 - 01.2023
  • Provide exceptional customer service, creating a friendly and welcoming atmosphere.
  • Take accurate food/beverage orders using POS system or order slips.
  • Address customers' needs, discuss menu items, note special requests, and suggest upselling items.
  • Handle customer payments and process transactions.
  • Collaborate with kitchen and bar staff for efficient service.
  • Thoroughly clean dining areas, waiting areas, and bathrooms for guest comfort and hygiene.

Event Assistant

Hilton
Manchester, Lancashire
06.2022 - 01.2023
  • Attending to guests so they feel welcome/comfortable.
  • Flexibility to oversee various event types, sizes, and requirements.
  • Food and beverage service, accurately taking orders.
  • Anticipating guests' needs and addressing requests.
  • Assisting with event setup and clean-up, ensuring a well-organized and presentable venue.

Warehouse Operative

Salisbury's
01.2021 - 05.2021
  • Listened closely to instructions, conducting fast-paced picking, and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Minimised product damage, ensuring goods were correctly managed and stored to task specifications.
  • Picked, packed, and dispatched high-volume orders.
  • Performed tagging and labelling of warehouse inventory.

Admin Assistant

Royal Mail Group
Stoke-on-Trent
11.2020 - 01.2021
  • Mail sorting/efficient address handling during the Christmas period.
  • Increased mail volume due to Christmas gifts, and online orders.
  • Improved efficiency in fast-paced work environment, meeting deadlines and streamlining processes.
  • Managing accurate mail records and tracking delivery dates.
  • Address verification to prevent delivery errors.

Warehouse Operative

Dunelm
Stoke-on-Trent
06.2020 - 09.2020
  • Packing goods and receiving deliveries of goods and supplies.
  • Completed work following safety rules for best working practices.
  • Minimised product damage, ensuring goods were correctly oversaw and stored to task specifications.
  • Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Performed tagging and labelling of warehouse inventory.

Sales assistant/Fragrance advisor

Boots
10.2019 - 01.2020
  • Product knowledge: Deep understanding of various fragrance brands and scents, helping customers find suitable fragrance products.
  • Sales/upselling: Proactively promoting additional products.
  • Maintain stock: Ensuring a tidy and well-stocked fragrance section.
  • Managed till operations: Efficiently handling payments and receipts.
  • Customer queries: Addressing inquiries and concerns.
  • Training: Assisting in training new staff for enhanced product knowledge and selling techniques.

Food and Beverage Assistant

Alton Towers Resort
03.2019 - 09.2019
  • Constantly serving customers on tills and in a challenging environment.
  • Working in the kitchen to ensure high-quality food preparation and timely delivery.
  • Demonstrating speed and agility in a demanding environment.
  • Strong knowledge of food safety and hygiene.
  • Exercising excellent customer service skills at Alton Towers.

Sports Leader

Clayton Hall Academy
09.2017 - 06.2018
  • Effective communication: Conveying instructions, strategies, and feedback clearly to participants.
  • Organizing and planning: Arranging practices, events, and strategies for success.
  • Team building: Fostering teamwork and camaraderie.
  • Skill development: Improving participants' skills.
  • Emotional support: Providing encouragement and support.
  • Sports safety: Prioritizing participant well-being and safety.

Education

Bachelor of Arts - Human Resources AND Business

Manchester Metropolitan University
Manchester, MAN
09.2020 - 07.2023

A-Levels - Law, Business and Theatre

Newcastle Under Lyme College
09.2018 - 07.2020

GCSEs - All

Clayton Hall Business and Language College
09.2013 - 06.2018

Skills

  • Communication Skills
  • Problem-Solving Skills
  • Teamwork
  • Adaptability
  • Leadership
  • Technical Skills
  • Organizational Skills
  • Creativity
  • Customer Service
  • Analytical Skills
  • Digital Literacy
  • Motivated self-learner
  • Product design experience
  • Creative visioning
  • Microsoft Excel and Word

Languages

English

Affiliations

  • Art/ Design/ Creating
  • Gym/ Tennis/ Dance
  • Reading/ Writing
  • Modelling
  • Cooking

Accomplishments

  • My Art work got exhibited in an Art gallery
  • Sport Leadership
  • Created a Customise Shoe business
  • Volunteer Work - Charity Events, Library (summer reading challenge)

Additional Information

References on Request, Handling cash transactions from guests., Collaborating with other event staff for smooth operations.

Timeline

Customer relations executive

First Central
09.2024 - Current

Third Party Claims and Intervention

First Central
10.2023 - 09.2024

Event Assistant

Hilton
06.2022 - 01.2023

Waitress

Yours Restaurant and Bar
06.2021 - 01.2023

Warehouse Operative

Salisbury's
01.2021 - 05.2021

Admin Assistant

Royal Mail Group
11.2020 - 01.2021

Bachelor of Arts - Human Resources AND Business

Manchester Metropolitan University
09.2020 - 07.2023

Warehouse Operative

Dunelm
06.2020 - 09.2020

Sales assistant/Fragrance advisor

Boots
10.2019 - 01.2020

Food and Beverage Assistant

Alton Towers Resort
03.2019 - 09.2019

A-Levels - Law, Business and Theatre

Newcastle Under Lyme College
09.2018 - 07.2020

Sports Leader

Clayton Hall Academy
09.2017 - 06.2018

GCSEs - All

Clayton Hall Business and Language College
09.2013 - 06.2018

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Maqhmadam MILAQUL-HASANATH