Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Manya Sahni

New Delhi

Summary

Experienced Fraud Analyst with over an year experience in Fraud Department at Barclays, Noida. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Fraud analyst

Barclays
Noida, Uttar Pradesh
02.2023 - Current
  • Provide supportive care to the customers who have been victim of fraud
  • Verifying customer to higher level as a part of Customer Verification Team 'CVT'.
  • Investigated instances of fraud.
  • Adhere to quality control discipline, procedures and always checks.
  • Managing customers in vulnerable circumstance.
  • Taking up and managing customer complaints.

Senior Reservation Associate

Oberoi Hotels and Resorts
New Delhi
08.2021 - 01.2023
  • Handling all guest queries and reservation requests through email, calls and chat process.
  • Handling a team of 30 reservation agents for both The Oberoi and Trident servers.
  • Handling The Travel Partner team and making the team a huge success.
  • Training and guiding the team throughout the whole work time.
  • Making of daily rosters for individual shifts.
  • Assisting the Payment and Vouchers team during heavy workflow.
  • Taking decisions on giving special and availability of rooms.
  • Reporting to the manager each week regarding team and individual performance.
  • Handling all email inboxes.

Trainee associate

Delhi Heart and Lung Institute
New Delhi
08.2020 - 09.2020
  • Completed internship program

Trainee associate

Sir Ganga Ram Hospital
New Delhi
02.2020 - 07.2020
  • Completed internship from the organisation

Education

Master of Business Administration - Finance

Symbiosis International University
Pune
01.2017 -

Bachelor of Science - Healthcare Managment

Jesus and Mary College
New Delhi
01.2018 - 06.2021

High School -

Queen Mary's School
New Delhi

Skills

  • Hard worker
  • Enthusiastic
  • Team Player
  • Good Leader
  • Strong hold on Language

Affiliations

  • I like to read a lot of books to improve my vocabulary
  • I like to travel places
  • I am also interested in doing makeup
  • Love to cook

Accomplishments

  • Got a 100% percent quality score at Barclays
  • Got a certificate for appreciation from Oberoi Hotels and Resorts

Languages

English
Fluent
Hindi
Native
French
Upper intermediate

Timeline

Fraud analyst

Barclays
02.2023 - Current

Senior Reservation Associate

Oberoi Hotels and Resorts
08.2021 - 01.2023

Trainee associate

Delhi Heart and Lung Institute
08.2020 - 09.2020

Trainee associate

Sir Ganga Ram Hospital
02.2020 - 07.2020

Bachelor of Science - Healthcare Managment

Jesus and Mary College
01.2018 - 06.2021

Master of Business Administration - Finance

Symbiosis International University
01.2017 -

High School -

Queen Mary's School

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Manya Sahni