Manungu Abi

• Ensured compliance with budget constraints when sourcing materials and services.
• Improved workflow efficiency with structured planning and coordination of tasks.
• Delivered comprehensive project reports by meticulous documentation of every phase.
• Kept up-to-date records on project status using advanced tracking software.
• Provided essential administrative support during peak periods, facilitating smoother operation.
• Coordinated project tasks, ensuring timely completion.
• Addressed potential risks timely, preventing unnecessary setbacks.
• Responded promptly to client queries, boosting customer satisfaction levels.
• Worked closely with Project Manager to define objectives, leading to clear guidelines.

• Customer Service: Providing exceptional customer service to residents by addressing their inquiries, requests, and concerns promptly and courteously. This may include receiving packages, handling maintenance requests, and coordinating services like housekeeping or repairs
• Building Security: Ensuring the security and safety of residents and the property by monitoring access to the building, enforcing security protocols, and overseeing CCTV systems. They may also assist in emergency situations and liaise with security personnel or emergency services when needed
• Administrative Duties: Handling administrative tasks such as maintaining resident databases, managing key logs, preparing reports, and assisting with resident communications

communications

• Community Engagement: Facilitating a sense of community by organizing social events, gatherings, or activities for residents to promote interaction and camaraderie
• Problem Solving: Resolving resident issues and complaints effectively and diplomatically, striving to exceed residents' expectation, and maintain a high of satisfaction.
• Knowledge of Local Area: Having knowledge of the local area, including restaurants, shops, entertainment venues, and other amenities, to assist residents with recommendations and information about the neighborhood.

• Improved communication within the team through efficient scheduling of meetings and appointments.
• Handled sensitive information confidentially ensuring trust throughout all levels in the organisation.
• Organised and coordinated office operations by streamlining administrative procedures.
• Prioritised workload effectively resulting in increased productivity across the board.
• Enhanced efficiency with well-managed record keeping and data processing tasks.
• Maintained updated contact database to ensure easy accessibility of information when required.
• Coordinated travel arrangements, reducing stress during business trips for executives.
• Liaised with external suppliers for procurement of office necessities, ensuring timely delivery.
• Handled correspondence, filing systems, and office supplies to maintain an organised workspace.
• Ensured smooth functioning of daily administrative activities for optimal productivity.

• Maintained up-to-date knowledge of local attractions for better recommendations.
• Ensured smooth operations for daily concierge activities.
• Offered detailed information about hotel's facilities and services, guiding guests effectively.
• Assisted in planning and booking local tours, enhancing holiday experiences.
• Organised special requests from guests, ensuring attention to detail.
• Delivered exceptional service to VIP guests, exceeding expectations.