MANUJA WIJESINGHE
Dingwall,UK
Summary
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Duty Manager
Bespoke Hotels - Tulloch Castle Hotel
Dingwall
03.2025 - Current
- Manage front-of-house operations to maintain a high level of service.
- Delivering excellent customer service through effective communication skills.
- Drafting detailed reports on daily operations, aiding senior management in decision-making process.
- Oversee stock checks and reordering, ensuring product availability at all times.
- Achieve smooth daily operations by overseeing staff and delegating tasks efficiently.
- Promote a safe working environment by enforcing health and safety regulations strictly.
Duty Manager
Bespoke Hotels - Craiglynne Hotel
Grantown on Spey, UK
03.2024 - 01.2025
- Supported all departments in the hotel with their day-to-day management and operations.
- Ensured guest requirements are covered to achieve total guest satisfaction.
- Being responsible for maximising revenues in line with the Company's standards, providing efficient and courteous service.
- Being responsible for the effective management and communication of all departments and incoming and outgoing daily business.
- Carried out all required purchasing with relevant suppliers in a timely manner.
- Ensured the Company Health and Safety, Food Safety and COSHH legislation are adhered to.
Chef
Zizzi
Aberdeen, UK
08.2023 - 03.2024
- Meal preparation ensuring that they are cooked to the highest standards of quality, taste, and presentation.
- Ensured maximum customer delight by delivering a perfect serve every time.
- Compliance with all health and safety regulations.
- Cooperation with back of house team to run the shift smoothly.
Sales Representative and Guest Relations
Karma Group
03.2023 - 10.2023
- Conducted meetings with clients (both members and prospective members) to determine their specific holiday needs.
- Based on determined needs suggest suitable new products for non members and upgrades of products for current members/owners.
- Developed referrals or/and leads through client contact and cold calling activities and perform regular followup activities.
- Scheduled appointments with prospective clients and create and deliver membership presentations to them.
- Formulated strategies to analyse member problems and find solutions to appease them.
- Completed purchase summary worksheets and develop plans to minimise cancellations and provide comprehensive owner assurances.
Senior Client Service Executive
IronOne Technologies (Pvt) Ltd
07.2016 - 12.2022
- Served as the primary contact for client service team and worked effectively with stakeholders, development team and architects.
- Working with clients across the globe (USA, Australia, Singapore, Malaysia, India, Bangladesh, Nepal).
- Secured and closed sales deals with global clients, demonstrating strong communication and business negotiation skills.
- Expertise in e-marketing in the public and corporate infrastructure.
- Conducted product demonstrations to the existing and prospective clients.
- Mentoring and grooming junior resources to the next level.
- Closely worked with Finance department on accounts growth and get teams aligned to overall growth plans.
- Effective participation in credit control and debt collection.
- Active participation from planning until deliverables.
Education
GCE Advanced Level -
Richmond College
Sri LankaGCE Ordinary Level -
Richmond College
Sri LankaSkills
- Leadership skills
- Team engagement
- Customer relations expertise
- Decision-Making prowess
- Time management mastery
- Financial prudence
- Customer Service
- Fire safety training
- Complaint handling excellence
- Recruitment and hiring aptitude
- Budget management expertise
Certification
- GDPR Training, CPD Certification Service, 2023
- Data Protection, CPD Certification Service, 2023
- Food Safety Level 2, CPD Certification Service, 2023
- Health and Safety Level 2, CPD Certification Service, 2023
- Licensing England & Wales, CPD Certification Service, 2024
- Licensing Scotland, CPD Certification Service, 2024
- The Fire Marshal, CPD Certification Service, 2024
- First Aid Awareness, CPD Certification Service, 2024
- Food Allergens, CPD Certification Service, 2024
Timeline
Duty Manager
Bespoke Hotels - Tulloch Castle Hotel
03.2025 - Current
Duty Manager
Bespoke Hotels - Craiglynne Hotel
03.2024 - 01.2025
Chef
Zizzi
08.2023 - 03.2024
Sales Representative and Guest Relations
Karma Group
03.2023 - 10.2023
Senior Client Service Executive
IronOne Technologies (Pvt) Ltd
07.2016 - 12.2022
GCE Advanced Level -
Richmond College
GCE Ordinary Level -
Richmond College
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