Manu Hari Nair
Shropshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
Work history
Housing Officer
Serco Group
Shrewsbury
2023.01 - 2023.06
- Making sure the accommodation provided to the asylum seekers meets the Home office standards
- Help the service users with their documentations and appointments
- Support service users with mental health issues and work with the social services team
- Reporting breaches of T&Cs e.g., Antisocial behaviour
- Reporting any property faults identified
- Working with transportation teams to ensure service users are available for dispersal, relocation, and other transport activities
- De-escalation and managing conflict
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Collaborated with officials to prepare required legal documentation for court proceedings.
- Used assessment findings to action necessary care plan adaptations.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
Housekeeping Supervisor
The Lion and Pheasant
Shrewsbury
2022.02 - Current
- Checking rooms and public areas
- Training employees to meet the standards of the hotel
- Scheduling shifts and make necessary arrangements
- Respond to customer complaints and complete requests
- Inventory check and ordering supplies for the department
- Coordinate with the hotel management team to carry out special events
- Reporting and logging day to day activities in the department
Equity Trader
NSE
2020.03 - Current
- Prepared portfolio with more than 150% ROI with appropriate risk management
- Executed equity, option, mutual fund, UIT, fixed income and alternative investment trades
- Performed technical and fundamental analysis to determine future financial performance
- Created a diversified portfolio with assets from different sectors Documented all day-to-day transactions.
Assistant Restaurant Manager
Mirchi Indian Cuisine
2016.05 - 2019.03
- Resolved challenging customer complaints to full satisfaction
- Managed lunch and dinner operations of the restaurant with over 100 covers
- Identified ways to create and enhance to achieve weekly revenue targets of $10,000
- Selected, trained, and carefully supervised staff in to bring in well-qualified and diligent employees
- Stayed abreast of federal, state, and local regulations and upheld strict food safety standards.
Bar Server
Hyatt Regency
Cambridge
2015.03 - 2016.03
- Provided attentive service and proactively assessed guest needs
- Engaged in suggestive selling and other sales techniques
- Determined and recommended methods to address improvement opportunities
- Maintained detailed inventory of bar supplies and stocked work areas.
Restaurant Waiter
Rotana - Abu Dhabi
2014.01 - 2014.09
- Welcomed guests with personable attitude and created rapport with new and returning patrons tofoster guest satisfaction
- Recommended food and drinks to patrons based on preference, pairings, and special promotions
- Calculated charges, issued table checks and collected payments from customers
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Management Trainee
The Leela Mumbai
Mumbai
2012.06 - 2013.08
- Assumed responsibilities of store manager during supervisor's absence
- Met with customers to discuss options for selection of products and services
- Assisted with administrative tasks to better understand industry processes
- Shadowed managers to gain understanding of organizational expectations and managementtechniques
- Tracked, recorded, and reported customer satisfaction data for each shift
Health Care Assistant
Ideal Carehomes
Shrewsbury
2022.04
- Helps with personal hygiene needs
- Serve meals and help to feed patients
- Helps in transferring patients from bed to chair, commode, and vice versa according to Moving andhandling norms
- Make beds
- Make patients feel comfortable
- Monitor patients' conditions by taking temperatures, pulse, respirations and weight.
Education
Bachelor's - Hospitality Management
IGNOU
Master's - International Management
Swansea University
Swansea 03.2021
Skills
- Micros POS
- Microsoft Office
- Mac OS
- HACCP
- Languages
- English - Expert
Timeline
Housing Officer
Serco Group
2023.01 - 2023.06
Health Care Assistant
Ideal Carehomes
2022.04
Housekeeping Supervisor
The Lion and Pheasant
2022.02 - Current
Equity Trader
NSE
2020.03 - Current
Assistant Restaurant Manager
Mirchi Indian Cuisine
2016.05 - 2019.03
Bar Server
Hyatt Regency
2015.03 - 2016.03
Restaurant Waiter
Rotana - Abu Dhabi
2014.01 - 2014.09
Management Trainee
The Leela Mumbai
2012.06 - 2013.08
Bachelor's - Hospitality Management
IGNOU
Master's - International Management
Swansea University