Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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manuela MORALES

Haverhill,Suffolk

Summary

Dynamic and adaptable professional with a strong ability to learn quickly and multitask effectively. Demonstrates exceptional communication skills and proficiency in customer service, thriving under pressure while solving problems efficiently. Multilingual with a solid foundation in basic computer software, committed to leveraging these skills to enhance organisational success.

Overview

4
4
years of professional experience

Work history

Optical assistant

Specsavers Opticians
Cambridge, Cambridgeshire
07.2024 - 08.2025
  • Processed payments accurately to maintain positive cash flow in the practice.
  • Promoted vision health education to patients through informative discussions.
  • Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
  • Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
  • Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
  • Adapted well to high pressure situations during peak times, maintaining quality service standards.

Bar Staff Member

The Regal, Wetherspoon
Cambridge
09.2022 - 06.2024
  • Maintained brand image by keeping neat personal appearance.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
  • Uphold high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Processed cash, credit card and voucher payments using POS terminals.
  • Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
  • Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
  • Conducted ID checks in line with Challenge 25 rules and regulations.
  • Worked well within cohesive team to create friendly atmosphere customers enjoyed.
  • Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.

Sales Assistant

Zara
Cambridge
10.2021 - 08.2022
  • Received, processed and organised deliveries within tight deadlines.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
  • Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Affixed price and security tags on new stock before they reached the shop floor.
  • Listened intently to customer complaints and successfully addressed them or referred them to management.

Education

Bachelor of Arts - Criminology

Anglia Ruskin University

Skills

  • Fast learner
  • Multitask
  • Adaptability
  • Ability to work under pressure
  • Customer service
  • Communication skills
  • Basic computer software proficiency
  • Multilingual
  • Problem solving

Languages

Spanish
Native
English
Fluent
Portuguese
Elementary

Affiliations

  • Photography
  • Learning languages
  • Team sports

Timeline

Optical assistant

Specsavers Opticians
07.2024 - 08.2025

Bar Staff Member

The Regal, Wetherspoon
09.2022 - 06.2024

Sales Assistant

Zara
10.2021 - 08.2022

Bachelor of Arts - Criminology

Anglia Ruskin University

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manuela MORALES