Summary
Work history
Education
Skills
Interests
Timeline
Generic
Manuela Lanci

Manuela Lanci

Leeds,United Kingdom

Summary

I am reliable proactive and enthusiastic person with strong passion in hospitality , able to work under pressure, able take my own initiative and at the same time I am easily fit into a new team. I am quick accurate worker, welcoming confident and friendly with a solid experience in customer service and in high standard front desk duties and enthusiastic leadership skills. Currently looking to join a nice team and starting a new challenge experience

Work history

Supervisor Reception

Novotel Leeds Centre****
07.2018 - Current
  • Supervise the Welcome team Check in and Check out using OPERA Cloud system
  • Ensure the shift runs efficiently
  • Replay to all guests reviews via Trust you, Expedia and Booking.com
  • Handle guest's complaints and report to the Management team
  • Ensure that all runs smoothly during guests' stay and afterwards, anticipate their needs
  • Ambassador and Promoter of All Accor loyalty programme
  • Answering all type of hotel requests via telephone and emails
  • Handle cash and card and online payments, process refunds and fix payments discrepancies
  • Send invoices for different companies and guests
  • Closure of the system and all reports during night shifts

Receptionist and Group Coordinator

Ibis Budget Leeds**
05.2015 - 07.2018
  • Check in and check out the guests using FOLS system
  • Ensure that all runs smoothly during guests' stay and afterwards
  • Promote loyalty with Le Club Accor Hotels
  • Answering the telephone and emails and taking individual reservations
  • Taking as Group Cordinatoor reservations from groups
  • Handling the cash register and billing - Keeping the accounts - reimbursements, payment of deferred travel agency invoices
  • Contact with travel agencies (booking.com, hotel.com, laterooms)
  • Handle Guests' s complains Contact with breakfast and office suppliers

Receptionist

Il Boscareto Resort & SPA *****
Serralunga d'Alba, Italy
03.2014 - 08.2014
  • Company Overview: www.ilboscaretoresort.it
  • Check-In & Check-Out Payments procedures
  • Answering the telephone and emails
  • Giving tourist information
  • Handling guests requests
  • Practical use of 'GP Scrigno'

Waitress and bartender

Airest s.r.l.
Bra , Italy
12.2012 - 05.2013
  • Waitress and bartender in breakfast, lunch time

Waitress and bartender

Corner Pub snc
, Italy
03.2011 - 12.2012


  • Taking food orders
  • Running food and drinks
  • Setting up the tables
  • Organiser of events and night parties

Waitress and bartender

Caffé Vittorio Emanuele II
, Italy
11.2008 - 02.2011


  • Waitress and bartender

Education

Degree - Conservation of cultural, historical and artistic heritage

University of Genoa
03.2012

Diploma - Architecture and Art

School of Art
01.1998 - 1 2003

Know it all -

Accor All Campus

Foundation of Leadership

Accor Uk Business & Leisure Hotels

Heartist journey

Accor Uk Business & Leisure Hotels

Handling Guests complaints

Accor Uk Business & Leisure Hotels

Receptionist Certificate -

Agency training in Turin
Turin

Skills

  • Word 2016
  • Outlook 2016
  • PowerPoint 2016
  • Excel 2016
  • Fols
  • Opera Cloud system

Interests

  • Travelling
  • Photography
  • Art
  • Dancing
  • Language exchanges

Timeline

Supervisor Reception

Novotel Leeds Centre****
07.2018 - Current

Receptionist and Group Coordinator

Ibis Budget Leeds**
05.2015 - 07.2018

Receptionist

Il Boscareto Resort & SPA *****
03.2014 - 08.2014

Waitress and bartender

Airest s.r.l.
12.2012 - 05.2013

Waitress and bartender

Corner Pub snc
03.2011 - 12.2012

Waitress and bartender

Caffé Vittorio Emanuele II
11.2008 - 02.2011

Diploma - Architecture and Art

School of Art
01.1998 - 1 2003

Degree - Conservation of cultural, historical and artistic heritage

University of Genoa

Know it all -

Accor All Campus

Foundation of Leadership

Accor Uk Business & Leisure Hotels

Heartist journey

Accor Uk Business & Leisure Hotels

Handling Guests complaints

Accor Uk Business & Leisure Hotels

Receptionist Certificate -

Agency training in Turin

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Manuela Lanci