Summary
Overview
Work history
Education
Skills
Languages
Timeline
GeneralManager
Manuel Afonso

Manuel Afonso

London

Summary

  • Customer-oriented General Manager with 3 years of experience. Adaptive and deadline-oriented with capacity to execute multiple projects in high-stress environments. Meticulous leader and strategic planner with strong managerial acumen.
  • High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
  • Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.

Overview

15
15
years of professional experience

Work history

General Manager

Signor Sassi Ltd
London, City of London
05.2021 - 06.2023
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Tracked KPIs to drive profitability and target delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Prepared and reviewed procedural documents for daily operations.
  • Set policies and processes outlining expectations on employee behaviour at every level.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Interviewed and hired staff fitting job and team requirements.

Assistant General Manager

Signor Sassi Ltd
London, City of London
06.2012 - 05.2021
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer satisfaction.
  • Trained staff on best practices to achieve optimal productivity.
  • Built customer relationships with consultative sales approach.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.

Sommelier

Signor Sassi Ltd
London, City of London
05.2008 - 08.2012
  • Ordered, controlled and rotated wine stock to facilitate smooth operations.
  • Provided exceptional customer dining experience, pairing wine effectively to match menu selections and budgetary concerns.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Advised customers on wine and beverage pairings with selected food items.

Education

High school -

Escola C+S Baixo Barroso
Montalegre

Skills

  • Effective leader
  • Customer retention
  • Consistently meet goals
  • Leadership and team building
  • Staff training/development
  • Organised and efficient
  • Employee scheduling
  • Staff development
  • Exceptional interpersonal communication
  • Financial management
  • Just In Time stock control
  • Recruitment
  • Food preparation and safety
  • Relationship building
  • Client relations
  • Customer service
  • Trend forecasting

Languages

English
Fluent

Timeline

General Manager

Signor Sassi Ltd
05.2021 - 06.2023

Assistant General Manager

Signor Sassi Ltd
06.2012 - 05.2021

Sommelier

Signor Sassi Ltd
05.2008 - 08.2012

High school -

Escola C+S Baixo Barroso

Similar Profiles

Create profile
Manuel Afonso