Manthan Trivedi
London
Summary
Developed comprehensive skill set in fast-paced pharmacy environment, including medication dispensing and patient interaction. Seeking to transition into new field, leveraging strong organizational and customer service skills. Dedicated to applying attention to detail and ensuring efficient operations in any professional setting.
Personable and analytical with keen understanding of chemical processes and laboratory protocols. Knowledgeable in chromatography and spectroscopy techniques, facilitating accurate quality assessments. Committed to ensuring product consistency and safety through rigorous testing and analysis. Dynamic Sales Assistant at Poundland with proven expertise in cash handling and relationship building. Consistently exceeded sales targets through exceptional customer service and effective stock management. Leveraged strong communication skills to enhance customer satisfaction and foster loyalty, while implementing visual merchandising strategies that significantly boosted store revenue.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Poundland
04.2025 - Current
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained accurate stock levels and organized merchandise displays effectively.
- Supported team in achieving sales targets through proactive customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with colleagues to maintain store cleanliness and visual merchandising standards.
- Adapted quickly to changes in product promotions and seasonal inventory shifts.
- Enhanced customer experience by resolving issues and addressing concerns promptly.
- Participated in training sessions to improve product knowledge and sales techniques.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Developed loyal customer base by providing consistent, high-quality service.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Organized in-store promotions to increase awareness of new product lines.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Increased store foot traffic with innovative window display designs.
- Implemented customer feedback system to identify and address areas for improvement.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Monitored sales trends to advise management on potential inventory adjustments.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Pharmacy Assistant
Shree Hari Medical Kodaypul
05.2024 - 12.2024
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by restocking shelves and monitoring expiration dates.
- Provided customer service by addressing inquiries and guiding medication usage.
- Processed prescriptions efficiently using pharmacy management software.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Educated patients on proper medication administration and safety protocols.
- Maintained cleanliness and organization of pharmacy workspace for compliance standards.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Developed patient education materials on medication management and disease prevention.
- Optimized supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Enhanced team communication, organizing regular meetings to discuss workflow improvements.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Supported community health, participating in local health fairs and pharmacy outreach programs.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Re-stocked shelves with prescribed medications and health care products.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Organized pharmacy area to maintain clean and orderly environment.
- Generated labels for prescriptions and maintained accurate records.
- Answered questions regarding medication instructions and usage.
- Established and maintained patient profiles, updating organizational database with current information.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Quality Control Chemist
Brij Healthcare Pvt. Ltd.
08.2022 - 05.2024
- Conducted routine analyses of raw materials and finished products to ensure compliance with quality standards.
- Implemented standardized testing procedures for chemical assays, enhancing testing efficiency and accuracy.
- Assisted in troubleshooting quality issues by performing root cause analysis and recommending corrective actions.
- Collaborated with cross-functional teams to develop quality control protocols and maintain documentation integrity.
- Trained junior staff on laboratory techniques and quality assurance practices, fostering a culture of continuous improvement.
- Performed equipment calibration and maintenance to uphold laboratory standards and operational efficiency.
- Monitored production processes for adherence to specifications, identifying deviations and implementing timely solutions.
- Led initiatives to enhance product safety measures, ensuring regulatory compliance and minimizing risks in manufacturing processes.
- Advised chemists and laboratory technicians on existing and emerging quality control methods to enhance testing and research capabilities.
- Participated in new process development and process optimization programs to enhance overall system capabilities.
- Performed preventive maintenance and calibrated equipment to keep laboratory in compliance with Type standards.
- Provided technical support to manufacturing teams, enabling the production of high-quality products.
- Collaborated with laboratory technicians, production personnel and customers to improve product quality and functionality.
- Generated technical reports and other documentation to record analytical test results and conclusions.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Performed standard and proprietary physical testing and chemical analysis of raw chemical materials and finished products.
- Maintained analytical instrumentation and Type laboratory equipment to maximize availability and functionality.
- Operated specialized scientific equipment and performed complex procedures to execute high-level analytical testing tasks.
- Developed Type reports based on testing observations.
- Carefully handled lab samples and disposed of waste by adhering to safety protocols.
- Monitored consumable laboratory supplies and replenished inventory to enable timely completion of testing activities.
- Prepared and standardized test equipment, test solutions and reagents to enable successful testing completion.
- Calibrated Type equipment and documented readings and adjustments to improve equipment accuracy.
- Developed new analytical techniques and enhanced existing analytical methods to improve testing validity and applicability.
- Performed standardized tests on organic and inorganic compounds to observe fundamental differences in properties.
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
- Modified and adapted standard methods and procedures to solve analytical problems.
- Assisted with collecting, identifying and packaging hazardous and non-hazardous waste products to comply with Resource Conservation and Recovery Act regulations.
- Contributed to team discussions and new project initiatives to advance progress and optimize profitability.
- Carried out laboratory tests and experiments to analyze, identify and isolate chemical compounds.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Trained junior chemists in proper laboratory techniques, fostering a culture of continuous improvement within the team.
- Reduced waste generation by optimizing sample preparation procedures and minimizing reagent usage.
- Conducted routine calibration of laboratory instruments, ensuring accurate and reliable test results.
- Collaborated with cross-functional teams to address production issues and implement process improvements.
- Enhanced communication between departments by presenting findings at cross-functional meetings regularly.
- Ensured compliance with regulatory requirements through meticulous record-keeping and data management.
- Troubleshot complex instrumentation issues, minimizing downtime and ensuring timely completion of projects.
- Investigated out-of-specification results, identifying root causes and implementing corrective actions.
- Supported method development efforts by performing literature reviews and proposing innovative solutions for challenging problems.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
- Managed inventory of chemicals and supplies, reducing costs through strategic procurement practices.
- Developed robust validation protocols for new analytical methods, ensuring their reliability and accuracy.
- Streamlined laboratory workflows by implementing efficient sample tracking systems and prioritizing tasks effectively.
- Enhanced laboratory efficiency by developing and optimizing analytical methods for routine testing.
- Improved product quality by conducting thorough chemical analyses and implementing corrective actions.
- Participated in regular proficiency testing programs to maintain a high level of competency within the lab team.
- Actively participated in continuous improvement initiatives, staying up-to-date on industry trends and best practices.
- Contributed to successful audits by maintaining an organized lab space and up-to-date documentation.
- Tested Number samples per Timespan to analyze quality.
- Assisted with execution of quality unit activities associated with Type and Type government regulations.
- Analyzed lab test findings to monitor quality and provide reports for Type industry.
Education
Master of Science - Pharmaceutical Sciences
University of East London
Stratford 01.2026
Bachelor of Science - Chemistry
Hemchandracharya North Gujarat University
Malpur2022
Skills
Cash handling
Timeline
Sales Assistant
Poundland
04.2025 - Current
Pharmacy Assistant
Shree Hari Medical Kodaypul
05.2024 - 12.2024
Quality Control Chemist
Brij Healthcare Pvt. Ltd.
08.2022 - 05.2024
Master of Science - Pharmaceutical Sciences
University of East London
Bachelor of Science - Chemistry
Hemchandracharya North Gujarat University