Manteneto Joseph
London
Summary
I have a friendly approachable personality and can engage with customers well. I have extensive experience of customer service selling, stocking and ordering merchandise with experience of leading a team in a retail and Hospitality operations. I love interacting and always have an approachable and cheerful attitude. Charismatic individual with keen ability to communicate and resolve conflicts. Possesses strong customer service and teamwork skills, ensuring passengers and customers have pleasant and seamless experience. Committed to enhancing safety and comfort, contributing to positive travel experience for all. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Driver
Royal Mail
London, United Kingdom
2024.09 - Current
- Delivered goods safely by adhering to strict road safety rules.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Maintained vehicle cleanliness for a professional appearance.
- Performed daily vehicle inspections to ensure safety.
- Followed route schedules, improved punctuality.
- Managed time efficiently to meet all delivery deadlines.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Ensured prompt delivery of parcels by utilising effective navigation skills.
Supervisor
Admiral Casino
London, United Kingdom
2021.12 - 2023.12
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks casi
- Promoted an safe work environment by enforcing strict adherence to safety regulations .no
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Supervisor
City Cruises
London, United Kingdom
2018.12 - 2022.12
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Fostered a positive work culture to boost employee morale.
- Organised team resources, resulted in improved project timelines.
- Enhanced customer satisfaction by providing tailored travel recommendations.
- Built strong relationships with clients, fostering repeat business.
- Managed client expectations successfully, ensuring complete satisfaction with their holiday experience.
Bartender
The Alcamist bar and restaurant
London, United Kingdom
2018.01 - 2020.06
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Implemented new cocktail recipes by researching current trends in the industry.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Hotel Porter / Room Attendant
HolidayInn
Mayfair, UK
2019.10 - 2020.01
- Ensured smooth operations by managing luggage transfer efficiently.
- Maintained high standards of hygiene for guest satisfaction.
- Improved hotel reputation with impeccable customer service skills.
- Assisted guests to enhance overall hospitality experience.
Event Assistant
Hamleys Toy Store
Regent street, UK
2017.10 - 2018.01
- Managed event logistics, ensuring seamless execution.
- Coordinated with vendors to secure quality products and services.
- Assisted in planning large-scale events, contributing to overall success.
- Streamlined communication by acting as a liaison between key parties.retail
- Handled day-to-day store management from stocks to cleaning, ensuring smooth-running retail operations.
- Assisted with opening and closing of retail branch office.
Sales Associate
Tesco
Forrest, Hill
2014.09 - 2015.03
- Increased customer engagement by delivering high-quality product demonstrations.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
Activities Assistant / Admin Duties
Acdamey At Peckham School
Peckham, UK
2012.07 - 2012.09
- Organised daily activities for students' enjoyment.
- Facilitated communication between staff and students to improve care quality.
- Created engaging monthly activity schedules, ensuring variety in programming.
- Implemented new procedures, enhancing the efficiency of the role.
Education
GCSE - MATHS B
Cavandish Scool
Bermondsy, London 2012.01 -
GCSE - Humanities - L2
Cavendish School
Bermoinsy, London 2012.01 -
GCSE - ART Level 2
Cavendish school
Bermondsy, London 2012.01 -
GCSE - English B
cavendish
bermondsy, london 2012.01 -
City and Guilds - Business Adminstartion Level 2
Westminster Kingsway College
Victoria, london 2014.01 -
City & Guilds - Customer Service Level 1
Manchester College
Deptford, London 2015.01 -
City and Guilds - Business Enterprise
Manchester College
Deptford, London 2017.01 -
Betec - Mos Publisher Level 2
Manchester College
Deptord, London 2017.01 -
Betec - MOS Word Processing Level 2
Manchester College
Deptford, London 2016.01 -
MOS Expert - Mos PowerPoint Specialist
Manchester College
Deptford, London 2016.01 -
Betec - Personal Development and Social Skills
GO Train
Bromly, Kent 2019.01 -
Betec - Retail Level 1
Go Train
Bromly, London 2019.01 -
Skills
- Passenger Assistance and Safety
- Customer service excellence
- Emergency procedures knowledge
- First aid proficiency
- Passenger handling
- Hospitality management
- Food and beverage serving
- Equipment checks
- Understanding of aviation regulations
- Product knowledge
- Conflict resolution
- CRM software proficiency
- Customer retention techniques
- Customer follow-up procedures
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
Custom
I am a freelance makeup Artist and Fashion stylist in my spare time. This is something that has always interested me since I was quite young. I love going to the gym and keeping up with my Appearance. I am a social media Fan and I have now started my personal Blogging on my Snap chat and YouTube.
Affiliations
- Reading
- Art
- Cosmestics
Certification
Full UK Driving License
Languages
English
Native
Timeline
Driver
Royal Mail
2024.09 - Current
Supervisor
Admiral Casino
2021.12 - 2023.12
Hotel Porter / Room Attendant
HolidayInn
2019.10 - 2020.01
Betec - Personal Development and Social Skills
GO Train
2019.01 -
Betec - Retail Level 1
Go Train
2019.01 -
Supervisor
City Cruises
2018.12 - 2022.12
Bartender
The Alcamist bar and restaurant
2018.01 - 2020.06
Event Assistant
Hamleys Toy Store
2017.10 - 2018.01
City and Guilds - Business Enterprise
Manchester College
2017.01 -
Betec - Mos Publisher Level 2
Manchester College
2017.01 -
Betec - MOS Word Processing Level 2
Manchester College
2016.01 -
MOS Expert - Mos PowerPoint Specialist
Manchester College
2016.01 -
City & Guilds - Customer Service Level 1
Manchester College
2015.01 -
Sales Associate
Tesco
2014.09 - 2015.03
City and Guilds - Business Adminstartion Level 2
Westminster Kingsway College
2014.01 -
Activities Assistant / Admin Duties
Acdamey At Peckham School
2012.07 - 2012.09
GCSE - MATHS B
Cavandish Scool
2012.01 -
GCSE - Humanities - L2
Cavendish School
2012.01 -
GCSE - ART Level 2
Cavendish school
2012.01 -
GCSE - English B
cavendish
2012.01 -