MANTE ODEI

• Developed strong working relationships with staff, fostering a positive work environment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed approximately 20 incoming calls, receiving emails and responding per day from customers.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines

• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements
• Identified and resolved unauthorized, unsafe, or ineffective

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
• Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
• Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues
• Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before escalated

• Established clear expectations for team members, fostering a positive work environment through open communication and accountability
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Supported creation of detailed, technical financial models to value potential acquisition targets.