Summary
Overview
Work history
Education
Skills
Affiliations
Interests
Languages
Timeline
Generic

Mansour Shiri

NRM Advocate
Sheffield

Summary

"Results-driven professional with a proven track record in client-facing roles, specializing in providing compassionate support to vulnerable adults. Proficient in multiple languages, facilitating effective communication and rapport-building with diverse clientele. In-depth knowledge of immigration and asylum services, adept at guiding and advocating for individuals in need. Committed to making a meaningful impact by leveraging my skills in an organisation that offers a genuine opportunity for career progress and growth."

Overview

8
8
years of professional experience

Work history

Anti-Trafficking Case worker

Causeway charity
Sheffield
06.2022 - Current


  • Providing casework support for Survivors of Human Trafficking across South Yorkshire's Men and family safe houses.
  • Arranging appointments, signposting and working close with national services such as the Home office, Asylum services, City Council, Social services, Voluntarily Return Services and community networks etc.
  • Independently meeting deadlines, including accurately recording and logging support hours, documenting relevant client information on the MSVCC national platform and completing other administrative paperwork in adherence to the needs
  • To risk assess and take appropriate steps to safeguard service users and dependants.
  • Ensuring the progression and support of clients through the system, including preparing journey plans, and move-on strategies and assisting with the preparation of support statements or/and witness statements within the required time frame.

Freelance Interpreter

Clearvoice Interpreters and Translation Limited
07.2022 - Current
  • Delivering interpretation to the client and service users from/to Farsi, Mandarin and English.
  • Ensuring a seamless transition between languages whist maintaining impartiality.
  • Providing accurate and complete Interpretation and ensuring confidentiality.
  • Continuing skill development in areas such as safe guarding and trauma informed practice as required specifically to work with vulnerable adults and children.
  • Applying cultural understanding to discern specific meaning beyond literal words when needed.
  • Maintaining absolute confidentiality and working closely with services such as the NHS, Home office, Asylum services, City Council, Social Services, National Referral Mechanism (NRM), Solicitors and Charitable organisations such as The Salvation Army and Refugee council.

Restaurant Host

Akenntanos MG Sardinia Ltd
Sheffield
09.2021 - Current
  • Developed and maintained courteous and effective working relationships while completing postgraduate studies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent opportunity to develop communication and social skills and team work.

Marketing Administrator Intern

Sheffield Hallam University SEA, Office
Kuala Lumpur
03.2021 - 07.2021
  • Proposed, planned and executed online events and marketing campaigns.
  • Created strategy and communicated deadlines to complete time sensitive projects.
  • Monitored market trends to remain ahead of competitors, consistently meeting demands whilst ensuring team work.

Community Outreach Worker

Pink Triangle Foundation (PT Foundation)
Kuala Lumpur
01.2019 - 08.2019
  • Used assessment findings to action necessary care plan adaptations and safeguarding service users. Understanding complicated care presentations and implementing the care routes created.
  • Working on case to case bases in order to Cover additional needs criteria. This will include individuals identified and/or recommended through outreach who require particular attention due to complex social, emotional, psychological, and physical needs (mental health, learning difficulties, children with complex lives, e.g. exploitation and substance use disorder)
  • Connected individuals with available and relevant resources and services based on their individual needs.
  • Promoted independence and positive wellbeing when working with vulnerable adults and families.
  • Conduct community workshops to promote different programs and educate public on available services.
  • Attended regular training and supervision workshops for improved service user support.

Junior Sales Executive

New Convox Sdn Bhd
Kuala Lumpur
06.2020 - 07.2021
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Identified prospect needs and offered appropriate products and services.
  • Increased revenue through upselling and consistent contract renewals.
  • Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome the Covid-19 limitations.

Multilingual Interpreter/ Personal Assistant

Ghazal Cargo
Jinan
01.2016 - 08.2018
  • Interpreted In/From Farsi, Mandarin and English
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
  • Provided cultural input to speakers to help parties communicate effectively.

English as Second Language

English Champion
JInan
02.2017 - 02.2019
  • Assessed student proficiency and designed lesson plans to target weak areas.
  • Continued professional development in areas such as working with children with special educational needs and disabilities (SEND) and safeguarding.
  • Demonstrated pronunciation and taught regional language differences.
  • Promoted positive behaviour support, reducing behavioural incidents.

Education

Master of Laws (LLM) - Applied Human Rights Law

Sheffield Hallam University
Sheffield/ United Kindom

Bachelor of Business Administration - Bachelor Of Business Administration

Mahsa University
Kuala Lumpur/ Malaysia

Bachelor of Business Administration - Business Administration and International Trade

Shandong University of Finance and Economics
Jinan/ Mainland China
2016

Certificate of Higher Education - Mandarin as Second Language

Shandong University
Jinan/ Mainland China

Skills

  • Multilingual Interpersonal and written communication
  • Knowledgeable in Asylum and Immigration
  • Needs and risk assessments
  • Treatment plan development
  • Persuasive communication
  • MS Office and IT fluency
  • Interview techniques
  • Service Referrals
  • Client interaction
  • Remote interpreting
  • Advocacy
  • Simultaneous Interpretation (SI)
  • Telephone interpreting
  • Consecutive interpretation
  • Linguistic validation

Affiliations

Completed First and Second Year of Business Administration and International Trade (Bilingual Course) Acted as the president of the international student association in Shandong university of finance and Economy. Received Partial Scholarship Covering Tuition Fee. Member of the International Representative Society Mandarin as Second Language, Shandong University, Jinan, China

Interests

Extra-curricular activities , Studying Abroad and International Travel Studying Abroad Enabled Me to Travel, Work, and Live in Other Countries, Which Greatly Enhanced My Interpersonal Skills and Life Experiences. Advocacy and Volunteer Work Involvement in Advocacy and social work for Racial, Cultural and Religious Minorities. Initiate and Participated in Social Activities, Governmental programs and Online events on various platforms to raise Awareness In Regard To Sexual Minorities and Sexual Health. Advocated for International Students Wellbeing in Mainland China and Malaysia in Different Events. Foreign Language Participated in Languages clubs. Planned and Managed Language and cultural Events within Professional and day to day environments. Traveled and Attended Language and Culture exchange Programs. Sports Practiced and Taught Aerial Acrobats and Fitness Which led to My Participations in Competitions Nationwide.

Languages

English
Native
Persian
Fluent
Chinese (Mandarin)
Advanced
Arabic
Upper intermediate

Timeline

Freelance Interpreter

Clearvoice Interpreters and Translation Limited
07.2022 - Current

Anti-Trafficking Case worker

Causeway charity
06.2022 - Current

Restaurant Host

Akenntanos MG Sardinia Ltd
09.2021 - Current

Marketing Administrator Intern

Sheffield Hallam University SEA, Office
03.2021 - 07.2021

Junior Sales Executive

New Convox Sdn Bhd
06.2020 - 07.2021

Community Outreach Worker

Pink Triangle Foundation (PT Foundation)
01.2019 - 08.2019

English as Second Language

English Champion
02.2017 - 02.2019

Multilingual Interpreter/ Personal Assistant

Ghazal Cargo
01.2016 - 08.2018

Master of Laws (LLM) - Applied Human Rights Law

Sheffield Hallam University

Bachelor of Business Administration - Bachelor Of Business Administration

Mahsa University

Bachelor of Business Administration - Business Administration and International Trade

Shandong University of Finance and Economics

Certificate of Higher Education - Mandarin as Second Language

Shandong University

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Mansour ShiriNRM Advocate