Mansoor` Ahmad
Swansea,Swansea
Summary
Dynamic professional with a robust skill set in sales, customer service, and product knowledge, particularly within the mobile phone technology sector. Demonstrates strong communication and problem-solving abilities, effectively addressing customer needs and resolving issues. Proficient in CRM and POS systems, ensuring efficient operations and accurate record-keeping. Committed to fostering teamwork and contributing to a positive work environment while pursuing opportunities for growth in telecommunication services.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Computer expert and Retail Assistant
Angels 2015 Ltd
Swansea, Swansea
12.2022 - Current
Customer Interaction: Greet customers, understand their needs, and guide them in selecting appropriate mobile devices and telecommunication plans.
Product Knowledge:
Demonstrate in-depth knowledge of various mobile phone models, features, and available services.
Sales and Closing: Promote products, explain benefits, and close sales, aiming to meet or exceed sales targets.
Customer Service:
Provide excellent customer service, addressing inquiries and resolving issues promptly and professionally.
Record Keeping:
Maintain accurate sales records, update CRM systems, and generate reports as needed.
Store Operations:
May be involved in maintaining store cleanliness, product displays, and ensuring a positive shopping experience for customers
Store Operations:
May be involved in maintaining store cleanliness, product displays, and ensuring a positive shopping experience for customers
Education
Higher National Diploma - Information Technology
Pakistan Institute of Technical Skills
Pakistan 05.2015 - 05.2017
Skills
Sales Abilities: Strong communication, persuasion, and closing skills
Customer Service: Excellent interpersonal and communication skills, with the ability to build rapport with customers
Product Knowledge: Familiarity with mobile phone technology, features, and telecommunication services
Computer Proficiency: Ability to use CRM systems, POS systems, and other relevant software
Communication Skills: Excellent verbal and written communication skills, with the ability to present information clearly and effectively
Problem-Solving: Ability to identify customer needs, address concerns, and resolve issues
Organization: Ability to manage time effectively, prioritize tasks, and maintain accurate records
Teamwork: Ability to collaborate with others and contribute to a positive team environment
Timeline
Computer expert and Retail Assistant
Angels 2015 Ltd
12.2022 - Current
Higher National Diploma - Information Technology
Pakistan Institute of Technical Skills
05.2015 - 05.2017
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