Mansimran Singh
Paisley
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Hawk Squad Services
11.2020 - 01.2024
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Collaborated with customers and asked questions to assess needs and budgets.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Resolved average of 300 customer issues per month through active communication and dedicated research skills.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Generated qualified leads through targeted prospecting strategies such as cold calling and email campaigns.
- Streamlined sales process by implementing CRM software, improving efficiency and lead management.
- Mentored junior sales representatives, offering guidance on best practices and sharing valuable industry insights.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
- Installed and configured operating systems and applications.
- Assisted in development of system security protocols.
Education
Masters - Bioinformatics
University Of Glasgow
11.2024
Bachelor Of Science - Biotechnology
Chandigarh University
08.2022
Skills
- Application Support
- B2B Sales
- B2C Sales
- Bioinformatics
- Business Development
- Client Partnerships
- Client Relationship Management
- Cold Calling
- CRM Software
- Customer Satisfaction
- Installation
- IT Support
- Leadership
- Lead Generation
- Market Analysis
- Market Research
- MS Office Suite
- New Client Acquisition
- Partnership Development
- Payment Follow-up
- Price Negotiation
- Sales Performance Metrics
- Sales Unit Management
- Service Negotiation
- Strategic Sales Initiatives
- Team Management
- Tender Submissions
- Technical issues analysis
- Complaint resolution
- Appointment scheduling
- Business development
- System diagnostics
- Issue escalation
- Remote technical support
Additionalinformation
Having good negotiation ability with foreign language skills paves a clear way for this job role., Managed incoming IT support requests, prioritizing and resolving issues promptly., Oversaw the procurement of IT hardware, software, and related items., Executed the installation, maintenance, and delivery of comprehensive hardware and software support on a daily basis., Communicated effectively with external service providers, such as Internet Service Providers, email service providers, hardware and software suppliers, etc., Spearheaded lead generation efforts, diligently followed up with prospects, provided exceptional application support, prepared compelling commercial quotes and tender submissions, successfully closed sales, and ensured timely payment follow-up., Proactively identified and pursued new client opportunities, strategically maximizing company product and service potential within designated regions.
Languages
English
Native language
Hindi
Advanced
C1
Timeline
Technical Support Representative
Hawk Squad Services
11.2020 - 01.2024
Bachelor Of Science - Biotechnology
Chandigarh University
Masters - Bioinformatics
University Of Glasgow
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