Summary
Work history
Education
Skills
Timeline
Generic

Mansimran Kaur

Stoke-on-Trent,Staffordshire

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Work history

KFC

Mansimran Kaur
Liverpool, Merseyside
11.2023 - 02.2024
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

 Provide customers hot, fresh food in a timing manner.

 Assist team members with keeping a clean and safe environment.

 Be part of a team, collaborate and have fun.

 Assists with a variety of kitchen-related functions as needed.

• Take orders and handle cash/credit transactions.

• Run all shift with responsibility.

• Greets all customers with a smile and friendly greeting and follows all customer service policies and procedures.


Care Assistant

  • Personal Care – washing & dressing. supporting clients with their daily hygiene routines
  • Companionship – being a friendly face and a listening ear
  • Domestic Care –laundry, cleaning & tidying
  • Mobility – assistance getting around
  • Medication – reminders & collecting prescriptions
  • Supporting mobility – helping clients move about safely

# Attending activities & appointments – taking clients to arranged events

  • Preparing meals – making meals for clients, suiting their requirements

Call center service

Good interpersonal skills to establish a positive rapport with clients

Excellent customer service skills to ensure that customers receive satisfactory service

Strong analytical and problem-solving skills to correctly identify issues and determine the most effective solutions

IT literacy, including a working knowledge of relevant software programs, such as a CRM system

Ability to remain calm and polite when dealing with unsatisfied clients

Stamina to handle high volumes of calls and consistently provide excellent service

Call Centre Representative experience requirement

Education

Bachelor of Science - Biomedical Science

Staffordshire University
Stoke-on-Trent
09.2023 -

Skills

  • Communication skills
  • Problem-solving
  • Time management
  • Cash handling
  • Cleaning and sanitising
  • Multi-tasking
  • Order taking
  • Self-motivated
  • Customer experience

Timeline

KFC

Mansimran Kaur
11.2023 - 02.2024

Bachelor of Science - Biomedical Science

Staffordshire University
09.2023 -
Mansimran Kaur