MANSIBA ZALA
London
Summary
Proactive student pursuing a BSc in Psychology with hands-on experience in administration, student engagement, and recruitment support. Skilled in database management, compliance, and customer service, with a strong foundation in people management and organizational behavior. Proven ability to collaborate across teams, organize events, and promote initiatives. Familiar with HR systems, including recruitment, onboarding, and employee engagement. Seeking to use my experience in HR support to contribute effectively in a graduate role.
Overview
3
3
years of professional experience
Work History
Employability Champion
University of Greenwich
09.2024 - Current
- Serve as a key player in customer-facing activities for the Employability Service, helping to engage students and staff with employability resources and activities
- Promote career exploration and employability services to students through events, workshops, and presentations
- Assist in organizing and coordinating recruitment fairs, workshops, and employer engagement activities
- Collect, analyze, and report on data, including creating surveys and delivering findings
JobShop Administrator
University of Greenwich - London
09.2023 - 09.2024
- Managed the monthly timesheet process to ensure timely payment of student staff salaries
- Ensured effective sourcing and advertising of student ambassador vacancies through internal recruiter collaboration
- Managed large-scale projects like recruitment campaigns for student ambassadors and increased applications by 36%
- Facilitated the organization of an assessment center for over 200 participants
- Maintained accurate records, updated databases regularly, and generated reports
- Planned and coordinated ambassador participation in various events, including open days, outreach activities, offer holder events
- Monitored compliance of student ambassadors with university and UKVI policies
- Maintained personnel records and updated internal databases to support document management
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance
Digital Captioning and Accessibility Assistant
University of Greenwich - London
05.2023 - 08.2023
- Provided on-demand Digital Captioning Support to students, ensuring full compliance with the latest Web Content Accessibility Guidelines
- Contributed to seamless delivery of accessible study materials complying with WCAG guidelines
- Analyzed relevant data to measure the effectiveness of WCAG support
- Increased efficiency by implementing new processes and providing administrative support to management
- Enhanced data accuracy and accessibility by implementing new database management system
MBA Administrative Assistant
University of Greenwich - London
10.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed email inquiries from both students and employers
- Effectively handled shared Admin inboxes, addressing inquiries and redirecting emails to appropriate departments for prompt resolution
- Contributed to the organization of a placement fair for MBA students
- Received and screened high volume internal and external communication, calls, and emails
- Created email notifications, invitations and agendas for meetings, events and appointments
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
Student Ambassador
University of Greenwich - London
12.2021 - 10.2022
- Engaged with students by answering their queries and easing their concerns about pursuing higher education at the university
- Collaborated with other departments to promote student engagement
- Increased student engagement by organizing and leading campus tours for prospective students and their families
- Provided active support to the Events team in the planning, setup, and execution of top-notch student recruitment events such as open days, offer holder days, and clearing events
- Reinforced university values of integrity, respect, innovation, excellence, leadership among fellow students through active role modeling of these qualities
Student Recruitment Ambassador
University of Greenwich - London
07.2022 - 10.2022
- Assisted the team in successfully navigating a critical admissions cycle
- Took Clearing calls and made admission applications
- Effectively utilized a range of CRM systems to handle the university's online live chat function
- Updated databases while complying with GDPR regulations
- Resolved student queries and problems using effective communication and providing step-by-step solutions
Activity Assistant
Oxford International Education - Reading
06.2022 - 07.2022
- Accounted for students in classrooms and during activities
- Led groups on excursions, offered informative walking tours, and educated students about notable points of interest
- Built inclusive and encouraging atmospheres to promote student engagement through organized activities
- Contributed to the development and implementation of entertaining, dynamic activities
Education
Bachelor of Science - Psychology
University of Greenwich
London, United Kingdom07.2025
Bachelor of Arts - Psychology
Macquarie University - Sydney, Australia
06.2021
Skills
- Microsoft Office 365 Knowledge
- Conflict resolution
- Interpersonal Skills
- Multidisciplinary teamwork
- Critical thinking
- CRM systems familiarity
- Event planning
- Interview management
- Candidate sourcing
- Recruitment Strategies
- Onboarding understanding
- New Hire Orientation
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certification
- Data Protection Briefing
- Equality and Diversity Essentials
- Information Security Course
- Safeguarding Essentials
- Leadership Develop by Catalista Ltd.
- Mental Health First Aider
Timeline
Employability Champion
University of Greenwich
09.2024 - Current
JobShop Administrator
University of Greenwich - London
09.2023 - 09.2024
Digital Captioning and Accessibility Assistant
University of Greenwich - London
05.2023 - 08.2023
MBA Administrative Assistant
University of Greenwich - London
10.2022 - 05.2023
Student Recruitment Ambassador
University of Greenwich - London
07.2022 - 10.2022
Activity Assistant
Oxford International Education - Reading
06.2022 - 07.2022
Student Ambassador
University of Greenwich - London
12.2021 - 10.2022
Bachelor of Science - Psychology
University of Greenwich
Bachelor of Arts - Psychology
Macquarie University - Sydney, Australia
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