MANSI SONI
Greater London
Summary
Creative, detail-oriented video editor and visual storyteller with advanced proficiency in Adobe Premiere Pro, After Effects, and InDesign, and working knowledge of Photoshop and Illustrator. Strong team collaboration and leadership skills, with experience in directing, screenwriting, art direction, and cinematography.
I have produced over 15 short-form video projects, including both narrative and experimental works, showcasing a range of visual storytelling techniques and post-production styles. Skilled in script interpretation, camera operation, storyboard creation, and editing workflows.
Career Objective: Seeking opportunities in film production, digital content creation, or other creative media roles that emphasize collaborative filmmaking, innovative storytelling, and multidisciplinary creativity.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Part time Team leader
B&Q
London
03.2024 - Current
- Consistently surpassed individual sales targets by an average of 20% over the summer period by leveraging in-depth product knowledge and a creative approach to understanding and addressing customer design aspirations, resulting in increased average transaction values and positive customer feedback.
- Personalised follow-up system for design-related inquiries , contributing to a 10% increase in team NPS over the last quarter by ensuring creative solutions and advice were effectively communicated and customer needs were fully met.
- Developed and delivered training modules for new team members focusing on the crucial role of creative problem-solving and empathetic communication in driving positive NPS scores and fostering strong customer relationships within the B&Q design and project areas.
Customer Advisor
B&Q
London
01.2022 - Current
- Proactively prioritised team tasks (inquiries, merchandising), informally optimising workload for efficient workflow and timely objective completion, ensuring a smooth customer experience.
- Effectively mediated team and customer disagreements, fostering a positive, collaborative environment focused on customer service and team goals.
- Managed a high volume of daily phone interactions (15-30) plus regular customer flow, addressing inquiries and proactively identifying sales opportunities, which supported consistent sales target achievement and provided valuable customer insights.
- Took initiative in onboarding new advisors, delivering training on product knowledge, customer service (empathy, creative problem-solving), and procedures, accelerating integration and consistent customer support.
- Proactively supported team development through informal observation, providing constructive feedback on customer interaction and product knowledge, contributing to a more skilled and customer-focused team.
Screenplay Writing
City Academy
City of London
06.2022 - 07.2022
- Developed original screenplay concepts, focusing on structure, character development, and dialogue through group readings of 5 people.
- Collaborated with a group of peers to refine scripts through constructive feedback and revisions
Education
Bachelor of Arts - Filmmaking Studies
Kingston University
United Kingdom 01.2020 - 01.2020
Media & Communication - Arts and Humanities
Kingston University
London 01.2019 - 01.2020
A-Levels - Media Studies
Carshalton College
London 01.2017 - 01.2019
Skills
- Adobe Premiere Pro
- After Effects
- InDesign
- Microsoft Office
- Directing
- Art Direction
- Screenplay writing
- Cinematography
- Script interpretation
- Storyboard creation
- Project Management
- Post-Production workflow understanding
- Strategic Leadership & Team Management
- Exceptional Customer Engagement & Support
- Strong Client Assistance
- Advanced Interpersonal Communication
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Volunteer Experience
Honey Bee Park Area, West London - Enhancing community space and delivering local impact.
- Beautified park through flower donations and planting, enhancing community enjoyment.
- Revitalized playground by collaboratively repainting, creating a more inviting children's space.
- Enhanced park with a unique "tree of words" mural (contributed to design, primarily executed), fostering community interaction.
Timeline
Part time Team leader
B&Q
03.2024 - Current
Screenplay Writing
City Academy
06.2022 - 07.2022
Customer Advisor
B&Q
01.2022 - Current
Bachelor of Arts - Filmmaking Studies
Kingston University
01.2020 - 01.2020
Media & Communication - Arts and Humanities
Kingston University
01.2019 - 01.2020
A-Levels - Media Studies
Carshalton College
01.2017 - 01.2019
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