Mansi Patel

Retail assistant

Sainsbury's

New Barnet, Barnet

10.2022 - Current

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
Updated product labelling and pricing to reflect discounts and offers.
Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
Resolved customer complaints and process issues with proactive problem-solving skills.
Processed product returns, ensuring items were clean and resaleable.
Worked closely with management to train new team members, supporting optimal sales productivity.
Processed returned or exchanged items and provided refunds to customers.
Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Followed company procedures and guidelines for smooth retail operations.
Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Monitored and reported suspicious activity to security officer to avoid theft.
Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
Informed customers regarding promos and warranty services to increase sales.