Mansi Pandya
London
Summary
Perceptive Senior Business Analyst with 11 years driving successful business processes for various banks like HSBC, CITI, Lloyds Banking, Group. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
12
12
years of professional experience
Work History
Customer Journey Manager
Wipro LTD
11.2022 - Current
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies for Lloyds Banking Group, UK.
- Evaluated SEPA, CHAPS and SWIFT specifications in conjunction with ISO20022 requirements and CBPR+ guidelines.
- Development of customer journey diagrams and flow diagrams for improved user experience using Microsoft Visio and Figjam.
- Engineered EPICs, user stories, and tasks within Behavior Driven Development (BDD) frameworks using JIRA and confluence.
Senior Business Analyst
Capgemini UK Plc
12.2021 - 09.2022
- Acted as a liaison between IT and Operations teams to facilitate communication and project alignment for HSBC Bank.
- Collaborated in the change request requirements feasibility process to assess project viability.
- Provided technical support for troubleshooting analytics and reporting issues.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Product Analyst
Xoriant Solutions Pvt. Ltd.
03.2020 - 11.2021
- Worked in Finastra as product analyst for GPPSP product for the ISO 20022 Migration Project including cross border payments like SWIFT, CHAPS ensuring compliance with industry standards
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Conducted handover demo calls with stakeholders to ensure clarity on product transitions
Subject Matter Expert
Tata Consultancy Services
05.2013 - 03.2020
- Compiled comprehensive solution documents for functionalities for CITI bank.
- Installed, configured, and monitored new system features based on user needs.
- Created test plans and strategies, enabling the team to execute cases and meet targets
- Conducted regular reviews of operations and identified areas for improvement.
Education
MBA - Management
Charotar University of Science and Technology
04.2013
BBA - Management
Gujarat Law Society, Gujarat University
04.2011
Skills
- Payments and Clearing concepts
- PAIN and PACS message
- End to End payment lifecycle and processing
- Stakeholder requirements analysis
- JIRA and Requirements Management
- User story development
- Customer journey/flow document preparation
- Agile and waterfall methodologies
- ISO 20022 migration project
- Product configuration (Finastra GPPSP)
- Stakeholder engagement
- Cross Border Payments
- Technology architecture analysis
- Business solutions development
- Data-driven problem solving
- Gap analysis
Languages
English
Timeline
Customer Journey Manager
Wipro LTD
11.2022 - Current
Senior Business Analyst
Capgemini UK Plc
12.2021 - 09.2022
Product Analyst
Xoriant Solutions Pvt. Ltd.
03.2020 - 11.2021
Subject Matter Expert
Tata Consultancy Services
05.2013 - 03.2020
BBA - Management
Gujarat Law Society, Gujarat University
MBA - Management
Charotar University of Science and Technology
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