Mansi Kanojia
London,UK
Summary
Business Development | Customer Experience | Business & Commercial Analysis
Work history
Customer Service Representative
Macbrit solutions Limited
London
01 2025 - 2026.08
- Built strong customer relationships through confident communication and active listening.
- Identified customer requirements and provided appropriate solutions through effective questioning.
- Managed multiple enquiries while maintaining accurate CRM records and service standards.
- Developed resilience and problem-solving skills through regular customer interaction.
Senior Executive Consultant
Virgin Media Group
London
- Managed high-volume customer interactions, building rapport and identifying customer needs.
- Communicated products and solutions clearly while handling challenging conversations and objections.
- Used CRM systems to maintain accurate customer records and manage customer interactions.
- Worked towards performance targets in a fast-paced, results-driven environment.
Business Analyst
IMA Industries Limited
London
- Conducted business and market analysis to identify commercial opportunities and business needs.
- Worked with stakeholders to understand requirements and communicate recommendations.
- Developed strong commercial awareness and structured problem-solving skills.
Research Analyst
Moody’s Analytics
Mumbai
- Conducted market and business research to support client-focused projects and decision-making.
- Analysed business and competitor information and translated findings into actionable insights.
- Managed multiple projects and deadlines while maintaining accuracy and attention to detail.
Junior Associate
British airways
Mumbai
- Delivered customer-focused support within a fast-paced international organisation.
- Communicated with customers and internal teams to resolve issues efficiently.
- Developed strong teamwork, adaptability and time-management skills.
Student Researcher(Part-time)
York St John University
London
- Conducted structured research, analysing information and presenting evidence-based findings.
Front of house(Part-time)
Bone daddies
London
- Delivered high-quality customer service in a fast-paced environment.
- Built rapport with customers and managed competing priorities effectively.
Education
Masters Of Business Administration -
09/2023 - 09/2024
Skills
Business Development: Customer Relationship Management, Lead Qualification, Needs Discovery, Commercial Awareness, Persuasive Communication, Relationship Building
Customer & Sales: Verbal Communication, Active Listening, Objection Handling, Customer Experience, Resilience, Target-Oriented Working
Business & Analytical: Business Analysis, Market Research, Competitor Research, Problem Solving, Data Analysis
Systems & Organisation: CRM, Microsoft Excel, Microsoft Office, Data Management, Time Management
Timeline
Customer Service Representative - Macbrit solutions Limited
01 2025 - 2026.08
Senior Executive Consultant - Virgin Media Group
Business Analyst - IMA Industries Limited
Research Analyst - Moody’s Analytics
Junior Associate - British airways
Student Researcher(Part-time) - York St John University
Front of house(Part-time) - Bone daddies
York St John University - Masters Of Business Administration,
09/2023 - 09/2024